ZipRecruiter

Log In

1

Incident Management Telecom Jobs (NOW HIRING)

AST SpaceMobile

NOC Manager

Lanham, MD

$85K - $114K/yr

Effective major incident management and restoration outcomes. * Optimized operational workflows and ... Strong understanding of telecom service domains including RAN, core, transport, OSS/NMS, gateway ...

AST SpaceMobile

NOC Manager

Lanham, MD · On-site

$85K - $114K/yr

Effective major incident management and restoration outcomes. * Optimized operational workflows and ... Strong understanding of telecom service domains including RAN, core, transport, OSS/NMS, gateway ...

Socket Telecom LLC

NOC Manager

Columbia, MO

Incident and Crisis Management: When a major outage hits, the NOC manager is the escalation point ... Strong understanding of telecom networks * This role requires the ability to work in a 24/7 ...

Socket Telecom LLC

NOC Manager

Columbia, MO · On-site

Incident and Crisis Management: When a major outage hits, the NOC manager is the escalation point ... Strong understanding of telecom networks * This role requires the ability to work in a 24/7 ...

Calance US

Director of Network Operations

Monroe, LA

... incident management, change management, and disaster recovery What You Bring We're looking for a well-rounded operator with deep ISP/telecom roots and the leadership credibility to grow a team and ...

Belcan

Tech-support 3

Annapolis, MD

$32.89/hr

Monitors network management system and engages telecom providers to drive restoral efforts.  * Tracks incident details and keeps information updated in the incident management tool in a timely ...

Thinkfind

Cisco Engineer

Fort Worth, TX · On-site

$48 - $52/hr

... Incident Management. At least two years experience in a NOC or Service Desk environment is ... NOC, CA Spectrum, Remedy, Cisco, RF, Microwave, Network Controller, Network Technician, Telecom ...

next page

Showing results 1-20

People also search for

All JobsIncident Management Telecom Jobs

Incident Management Telecom information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident management telecom jobs pay per year?

As of Jun 6, 2026, the average yearly pay for incident management telecom in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Incident Management Telecom vs Network Operations Technician?

AspectIncident Management TelecomNetwork Operations Technician
CertificationsITIL, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentTelecom service providers, network monitoring centersData centers, network operation centers
Industry UsageTelecommunications, IT servicesTelecommunications, networking companies
Primary FocusManaging and resolving telecom incidents and outagesMaintaining and troubleshooting network hardware and infrastructure

Incident Management Telecom focuses on identifying, managing, and resolving telecom service incidents to ensure minimal downtime. In contrast, Network Operations Technicians primarily maintain and troubleshoot network hardware and infrastructure. While both roles require technical certifications and work in similar environments, Incident Management Telecom emphasizes incident resolution processes, whereas Network Operations Technicians focus on hardware and network performance.

Infographic showing various Incident Management Telecom job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Director of Global IT Operations

Director of Global IT Operations

JSR Tech Consulting

Brookfield, CT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Director of IT Operations Location: Brookfield, Connecticut (5 days onsite) Employment Type: Full-time, Direct Hire Work Authorization: W2 only - no C2C, CTH, or third-party vendors About the Role We're seeking an experienced Director of IT Operations to lead the stability, performance, and evolution of our global technology environment. This leader will oversee daily operations across network, data center, infrastructure, and end-user platforms while driving operational excellence, service reliability, and continuous improvement. The ideal candidate is both strategic and hands-on, capable of guiding a distributed team and stepping in during high-impact incidents. Responsibilities
  • Lead, mentor, and develop a globally distributed IT operations team.
  • Ensure availability, security, and scalability of infrastructure services across all locations.
  • Build and mature ITSM processes aligned with ITIL (incident, problem, change, request, knowledge).
  • Oversee major incident response, escalation paths, and 24/7 on-call operations.
  • Own Disaster Recovery and Business Continuity programs, including documentation and testing.
  • Provide operational leadership for Azure, Microsoft 365, and Intune.
  • Manage core infrastructure operations: networking, firewalls, data centers/colo, compute/virtualization, storage, backup, and telecom/voice.
  • Improve monitoring and observability practices to enhance alert quality and reduce noise.
  • Partner with Security on patching, vulnerability remediation, configuration standards, and hardening.
  • Maintain accurate configuration and asset data, including dependencies for DR and incident response.
  • Manage vendor and carrier relationships, including SLAs, contracts, cost optimization, and escalations.
  • Track operational KPIs and service health metrics; drive improvements based on trends.
  • Standardize and automate operational processes to increase efficiency and reduce risk.
  • Communicate operational performance, risks, and priorities to executive leadership.
Required:
  • 8-12+ years of IT operations experience in mid-size or enterprise environments.
  • Proven leadership of global or multi-region operations teams.
  • Strong technical background across networking, data center operations, telecom/voice, compute, virtualization, storage, and backup.
  • Deep experience with Azure, Microsoft 365, and Intune/Endpoint Management.
  • Hands-on ownership of DR/BCP programs, including RTO/RPO planning and testing.
  • Experience implementing or maturing ITSM/ITIL processes and major incident management.
  • Familiarity with monitoring/observability tools and operational analytics.
  • Understanding of identity and access management within Microsoft ecosystems.
  • Strong documentation, process-mapping, and continuous-improvement mindset.
  • Experience managing vendors and working within budget constraints.
Preferred:
  • ITIL certification.
  • Experience supporting mission-critical or always-on environments.
  • Exposure to security operations or identity management.
  • Relevant technical certifications (Azure, CCNA/CCNP, telecom/voice, etc.).
JSR Tech Consulting logo

About JSR Tech Consulting

Sourced by ZipRecruiter

JSR Tech Consulting provides contract consulting services for business and technology leaders in financial services, pharmaceuticals and healthcare. Our principals have over 25 years of experience in supplemental services built on many long-term relationships. We can take on requirements of any kind: filling a single strategic position or supporting multimillion-dollar projects. JSR is also a certified Women-Owned Business Enterprise and an advocate of Disability:IN, a national non-profit supporting disability inclusion in the workplace and the supply chain. We pride ourselves on matching the right resources with our client’s requirements. That’s what drives success in the consulting business. We do it by forging open, trusted relationships with hiring managers, and leveraging web-based tools to automate the process. And we attract the right resources with fair and honest communications, competitive compensation, a comprehensive benefits program, tuition reimbursement, employee referral bonuses and a 401K plan.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Cranford, NJ, US

Year founded

2015

Social media

FacebookTwitter

View All JSR Tech Consulting Jobs

Apply