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Incident Management Telecom Jobs (NOW HIRING)

AST SpaceMobile

NOC Manager

Lanham, MD

Effective major incident management and restoration outcomes. * Optimized operational workflows and ... Strong understanding of telecom service domains including RAN, core, transport, OSS/NMS, gateway ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD

$15 - $19.75/hr

Experience * 2-5 years of experience in telecom service assurance, NOC support, customer operations, or incident management roles. * Experience supporting mobile, satellite, or hybrid telecom ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Experience * 2-5 years of experience in telecom service assurance, NOC support, customer operations, or incident management roles. * Experience supporting mobile, satellite, or hybrid telecom ...

Zortech Solutions

NOC Incident Manager

Littleton, CO · On-site

NOC Incident Manager Location : Littleton Colorado Onsite role Skills, Experience and Requirements ... Minimum of 8-10 years of telecom/wireless experience. Experience managing 4G/5G NOC shift ...

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Incident Management Telecom information

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$36.5K

$163.4K

$193.5K

How much do incident management telecom jobs pay per year?

As of Jun 6, 2026, the average yearly pay for incident management telecom in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is the difference between Incident Management Telecom vs Network Operations Technician?

AspectIncident Management TelecomNetwork Operations Technician
CertificationsITIL, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentTelecom service providers, network monitoring centersData centers, network operation centers
Industry UsageTelecommunications, IT servicesTelecommunications, networking companies
Primary FocusManaging and resolving telecom incidents and outagesMaintaining and troubleshooting network hardware and infrastructure

Incident Management Telecom focuses on identifying, managing, and resolving telecom service incidents to ensure minimal downtime. In contrast, Network Operations Technicians primarily maintain and troubleshoot network hardware and infrastructure. While both roles require technical certifications and work in similar environments, Incident Management Telecom emphasizes incident resolution processes, whereas Network Operations Technicians focus on hardware and network performance.

Infographic showing various Incident Management Telecom job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Network/Telecom Specialist- Onsite -In Person Interview

MSYS Inc.

Raleigh, NC

Other

Posted 3 days ago

Job description

Title:Network/Telecom Specialist- Onsite -In Person Interview
Location:Raleigh,NC
Length:Long term
Restriction:w2 or c2c
 
 
  
 Description:

***In Person  Interview  *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Onsite***

Job Description:

Tier I Will Provide
  • Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
  • Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
  • Receiving, triaging, documenting, and tracking support tickets through resolution.
  • Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
  • Communicating with:
    • 911 Directors and Supervisors
    • Telecommunications carriers
    • Service providers
    • Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
  • Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
  • Maintaining documentation, ticket narration, and operational logs in Salesforce.
  • Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
  • Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
  • Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
  • Providing customer-service-focused support to PSAP personnel throughout North Carolina.
Position Details
  • The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.
  • Help desk / incident management
  • Telecommunications support
  • Public safety communications support
  • The position supports mission-critical emergency communications infrastructure for the state.
Skills/Requirements
  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years
  • Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years
  • Strong writing skills to maintain organized documentation Required 3 Years
  • Knowledge of network cabling, network classification and network topology Required 3 Years
  • Experience with VOIP technologies is a plus Highly desired 3 Years
  • Experience in a NOC environment is preferred Highly desired 3 Years

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