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Incident Coordinator Jobs in Reston, VA (NOW HIRING)

kgs

Incident Manager

Washington, DC · Hybrid

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

Koniag, Inc.

Incident Manager

Washington, DC · On-site

$89K - $119K/yr

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

kgs

Incident Manager

Washington, DC · Hybrid

The Incident Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the enterprise NOC, multi-tier Service Desk, network ...

ASM Research

Incident Manager

Manassas, VA · On-site

This role drives cross-functional coordination during major incidents, minimizes business impact, and leads post-incident reviews to prevent recurrence. Key Responsibilities * Own and execute the ...

Akima

Incident Support Manager

Ashburn, VA · On-site

The Incident Support Manager will oversee day-to-day operations of the organization's technology ... Coordinates and schedules the transition from existing to new platforms and systems. Monitors the ...

TekSynap

Incident Support Manager

Springfield, VA · On-site

$155K - $220K/yr

Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and ...

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How much do incident coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for incident coordinator in Reston, VA is $29.68, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $35.53 per hour, depending on experience, location, and employer.

What is an incident coordinator?

An Incident Coordinator is responsible for managing and resolving IT or operational incidents efficiently to minimize disruptions. They coordinate communication between technical teams, stakeholders, and management, ensuring a swift response and proper documentation. They also analyze incident patterns to prevent future issues and improve response processes. Strong organizational, problem-solving, and communication skills are essential for this role.

What does an incident coordinator do?

A typical day for an Incident Coordinator involves monitoring incident queues, assessing and prioritizing incoming issues, and coordinating with technical teams to drive prompt resolutions. You will frequently communicate with stakeholders to provide status updates and ensure alignment on response strategies. Incident Coordinators also document incidents, perform root cause analyses, and may participate in post-incident reviews to improve future response procedures. The role often requires quick thinking and adaptability, as unexpected incidents can occur at any time. Collaboration and clear communication are critical since you'll regularly interface with IT professionals, management, and sometimes external partners.

What are the key skills and qualifications needed to thrive as an incident coordinator?

To thrive as an Incident Coordinator, you need strong analytical skills, attention to detail, and a background in IT, cybersecurity, or crisis management, often supported by a relevant degree or certifications like ITIL or CISSP. Familiarity with incident management platforms (e.g., ServiceNow, Jira), ticketing systems, and basic network monitoring tools is essential. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These qualities enable effective coordination of responses, clear stakeholder communication, and swift resolution of incidents to minimize operational impact.

What are the most commonly searched types of Incident jobs in Reston, VA?

The most popular types of Incident jobs in Reston, VA are:

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For Incident Coordinator jobs in Reston, VA, the most frequently searched job titles are:

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What cities near Reston, VA are hiring for Incident Coordinator jobs?

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Incident Coordinator jobs near you
Infographic showing various Incident Coordinator job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,741 per year, or $29.7 per hour.

Incident Management Coordinator (35448)

SJCS

Washington, DC • On-site, Remote

$70K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Manage DC Incident Management Coordination and ensure proper documentation of incidents.

  • Report and submit incident reports, investigations, and recommendations to relevant agencies and internal teams.

  • Train staff on incident management policies, procedures, and reporting requirements.

Job description

To be considered for any SJCS careers all applicants must apply using this link SJCS Careers
About St. John's Community Services
As one of the oldest non-profit organizations founded in the District of Columbia, St. John's Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia.
At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It's why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.
What are we looking for?
We are looking to add an Incident Management Coordinator to the Quality Assurance Team
Your overall essential responsibilities will be the following:
  • Management of DC Incident Management Coordination
  • Reporting GERs to MCIS for Reportable Incidents or Serious Reportable Incidents
  • Liaison for DDS IMEU Representative and maintain rapport and clear communication with DDS Quality Assurance and Improvement division
  • Ensures staff compliance with all acceptable incident management practices and procedures
  • Ensures that proper written documentation has been prepared for all unusual incidents;
  • Ensures that incident reports are written by staff members by the end of their shift;
  • Cooperates with investigation procedures as per state regulations
  • Reviews and responds to SJCS report card from DDS to ensure accuracy in reporting;
  • Ensures compliance with notification requirements and timely submission to funding agencies;
  • Trains staff on Incident Policy, Incident Reporting and required trainings as established by
  • DDS Incident Management Division;
  • Coordinate staff training events as delegated by DDS for the IMC
  • Attend DDS IMC monthly and as needed meetings
  • Complete Reportable Investigations reports, submit to DDS
  • Submit Incident Recommendations to MCIS
  • Manage tracking and trending for incident reports
  • Follow up on Incident Recommendations for investigations
  • Coordinate with QA to create internal Incident Management tools, processes, and procedures
  • Coordinate with QA for Corrective Action Plans of Incidents
  • Staff training for Incident Management to include NEO, ongoing training
  • Other job duties as assigned

You will catch our eye if you have the following knowledge, skills, and abilities:
1. Ability to gain thorough knowledge of St. John's Community Services policies and procedures;
2. Ability to act as a representative of St. John's Community Services to the public;
3. Thorough knowledge of program practices and procedures;
4. Ability to develop and maintain a working knowledge of local, federal, and program regulations;
5. Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public
6. Ability to effectively communicate with individuals from diverse backgrounds;
7. Ability to effectively supervise, train, evaluate and communicate with program staff;
8. Ability to research, prepare, review and maintain reports and documents;
9. Ability to use sound judgment when making decisions;
10. Ability to pass a criminal background check; and
11. Skilled in the operation of relevant computer systems, including hardware and software, and office machines.
12. Able and willing to complete duties as directed and model professional behavior.
Experience, Education, and Requirements:
  • Bachelor's degree in a human services related field required; Master's degree preferred;
  • Two or more years' direct service experience with adults with intellectual/developmental disabilities, preferably in a community-based program setting;
  • Must meet the standards of a Qualified Intellectual Disabilities Professional (QIDP).
  • One-year supervisory experience preferred
  • Must meet SJCS and funding jurisdiction current requirements for criminal background/records check.

All SJCS employees must:
  • Obtain a valid health certificate to meet SJCS or current funding authority requirements as required.
  • Meet SJCS and the funding authority requirement of criminal background and record checks.

Physical and environmental conditions include:
  • Work requires no unusual demand for physical effort.
  • Schedule requires flexibility. Schedules will be designed in advance to meet the various needs of the programs and investigations. Standard work schedule is 40 hours per week. Incident investigations may require work, research and follow up outside of normal business hours. Participation in occasional weekend monitoring and observations is expected.
  • Work environment involves risks or discomforts, which require special safety precautions e.g. safely operating a motor vehicle, exposure to aggressive human behavior.

Other benefits include the following:
  • Medical, dental, vision, STD, and other benefits and company contributions
  • Retirement plans.
  • Company paid LTD.
  • Connectivity reimbursements (some employees)
  • PTO, Vacation, and sick time off.
  • Flexibility
  • Family culture
  • Helping other people live their best life!

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Do you think that you are a great fit for this position? We are waiting for you to join our team! Apply today on our company website SJCS Careers to be considered.

Apply