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Incident Command Jobs in Washington (NOW HIRING)

ijetconnect

Command Center Analyst

Washington, DC

Summary Description Under the general supervision of the on-duty Watch Commander (WC), the Watch ... Significant exposure to risk analysis and incident management Skills * Technical aptitude to ...

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Incident Command information

What is incident command?

Incident Command refers to a standardized, on-scene management system used to coordinate emergency response operations. It is designed to enable effective and efficient incident management by integrating facilities, equipment, personnel, procedures, and communications within a common organizational structure. The Incident Command System (ICS) is widely used by fire, police, emergency medical services, and other agencies during emergencies such as natural disasters, accidents, or terrorist events. ICS helps ensure a coordinated response, clear leadership, and safety for responders and the public.

What are the key skills and qualifications needed to thrive as an incident commander, and why are they important?

To thrive as an Incident Commander, you need strong leadership, decision-making skills, and thorough knowledge of emergency response protocols, typically supported by relevant certifications such as ICS (Incident Command System) training. Familiarity with emergency management tools, communication systems, and resource-tracking software is crucial. Exceptional communication, composure under pressure, and the ability to coordinate diverse teams are vital soft skills. These competencies ensure effective crisis management, minimize risks, and facilitate swift, organized responses to emergencies.

What are some common challenges faced by professionals in incident command roles, and how can they be managed effectively?

Professionals in Incident Command often encounter challenges such as rapidly changing situations, coordinating multiple teams, and maintaining clear communication under pressure. Effectively managing these issues requires strong leadership, adaptability, and a solid grasp of established incident command protocols. Regular training, clear delegation of tasks, and the use of real-time communication tools can significantly improve team coordination and response effectiveness during emergencies.

What is the difference between Incident Command vs Firefighter?

AspectIncident CommandFirefighter
Required credentialsEmergency management training, certifications like ICS, NIMSFirefighter certification, EMT/paramedic licenses
Work environmentCommand centers, incident sites, coordination rolesFire scenes, rescue operations, emergency response
Employer & industry usageEmergency management agencies, fire departments, disaster response teamsFire departments, rescue services, emergency response units

Incident Command and Firefighter roles often overlap during emergencies, but Incident Command focuses on managing and coordinating the response, while Firefighters are directly involved in suppression and rescue efforts. Both roles require specialized training and are essential in emergency situations, but their responsibilities and work environments differ significantly.

Is incident command a good career?

Incident command is a critical role in emergency response and disaster management, requiring strong leadership, decision-making, and communication skills. It often involves working in high-pressure environments and may require certifications such as ICS (Incident Command System) training. The career can be rewarding for those interested in public safety and crisis management, with opportunities for advancement and specialization.

What does an incident command do?

An incident command is responsible for managing and coordinating emergency response efforts during incidents such as fires, accidents, or natural disasters. They establish objectives, allocate resources, and communicate with teams to ensure a safe and effective response. Incident commanders often use tools like the Incident Command System (ICS) and may hold certifications such as ICS or NIMS to perform their duties effectively.

What are popular job titles related to Incident Command jobs in Washington?

For Incident Command jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Incident Command jobs in Washington look for?

The top searched job categories for Incident Command jobs in Washington are:

What cities in Washington are hiring for Incident Command jobs?

Cities in Washington with the most Incident Command job openings:

Incident Command jobs near you
Infographic showing various Incident Command job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 8% Part Time, 2% Temporary, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Site Reliability Engineer (SRE) / Service Availability Manager

Marriott International

Bethesda, MD • On-site

$96K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description


JOB SUMMARY:
The SRE Service Availability Manager plays a key role in ensuring the peak performance and availability of our Enterprise IT infrastructure and services. This position combines proactive site reliability engineering with adept incident command to lead our efforts in minimizing service disruptions and enhancing our technology landscape. With a focus on automation, cloud technologies, and continuous process improvement, the ideal candidate brings a mix of technical expertise and leadership skills, aimed at delivering exceptional service reliability. This role demands a proactive problem-solver with extensive experience in IT operations and a passion for innovation, ready to tackle challenges in a dynamic, 24x7x365 environment.
CANDIDATE PROFILE
Required Qualifications:
  • 5+ years of experience in an information technology environment

  • 3 years of experience in information technology focused on IT Operations that include troubleshooting complex network, server, storage, and/or application issues.

  • 3 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes.

  • Undergraduate degree or or equivalent experience/certification.

  • Ability to cover shifts in a 24x7x365 environment and on-call responsibilities.

  • Poficiency in scripting languages (Python, Shell) and familiarity with automation tools (such as Ansible, Jenkins).

  • Ability to use artificial intelligence to complete IT Operations tasks and activities.

  • Knowledge of cloud platforms (AWS, Azure, GCP), infrastructure as code, and containerization technologies.

  • Strong leadership qualities, including decisiveness, and the ability to motivate teams, along with the ability to manage stressful situations calmly and effectively.

  • Strong experience in incident command or incident management in a technology environment.

  • Excellent problem-solving, organizational, and analytical skills.

Preferred Qualifications
  • ITIL Foundations v3+ Certification.

  • Demonstrated experience with ITSM suites, e.g., ServiceNow.

  • Demonstrated experience with various monitoring, performance, or capacity tools.

  • Experience with continuous integration/continuous deployment (CI/CD) pipelines and DevOps practices.

  • Ability to create constructive relationships, influence, and communicate with varying levels of associates and management.

  • Ability to solve complex, cross-functional issues.

  • Strong knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies.

  • A high degree of curiosity and a drive to seek more efficient ways of delivering service.

CORE WORK ACTIVITIES
Technical
  • Serve as Incident Commander during major incidents, leading response efforts to restore services and minimize impact on business and consumer operations.

  • Assist in the design and implement automation tools to reduce manual intervention, improve system performance, and prevent incidents.

  • Support and maintain comprehensive monitoring and alerting frameworks to detect and address anomalies before they escalate to incidents.

  • Collaborate closely with development, operations, and service reliability teams teams for continuous improvement of service reliability and incident response processes.

  • Conduct thorough post-mortems to analyze incidents, identify root causes, and implement preventative measures to avoid recurrence.

  • Effectively communicate incident status, impact, and post-incident reports to stakeholders at all levels of the organization.

  • Stay informed on the latest industry trends, technologies, and practices in site reliability engineering and incident management.

MANAGEMENT COMPETENCIES
Leadership
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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