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Inbound Jobs in Rhode Island (NOW HIRING)

RemX

Licensed Insurance Producer

Warwick, RI · On-site

$43K - $90K/yr

Warm leads/NO cold calling- Inbound (Outbound calls only for Follow up) * Sell personal insurance products via inbound phone and email * Follow up with clients to complete sales * Maintain licensing ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

Telephone Banker - ACS Call Center (Inbound) Payrate: * / hr No. of Positions: 14 Positions Location: Lincoln, RI (Onsite) Employment Type: Full-Time, Permanent Training Start Date: Monday, November ...

Launch Warwick

Sales Representative

Warwick, RI · On-site

This key team member will be responsible for managing inbound and outbound calls, contacting potential customers, and booking group, private, and corporate events. The ideal candidate is passionate ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

While leads are provided, this is not an inbound or appointment-setting role . Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA partners with public ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

While leads are provided, this is not an inbound or appointment-setting role . Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA partners with public ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

While leads are provided, this is not an inbound or appointment-setting role . Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA partners with public ...

AMBA

Inside Sales Insurance Specialist

Warwick, RI · Remote

$50K - $60K/yr

While leads are provided, this is not an inbound or appointment-setting role . Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA partners with public ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

While leads are provided, this is not an inbound or appointment-setting role . Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA partners with public ...

AMBA

Inside Sales Insurance Specialist

Providence, RI · Remote

While leads are provided, this is not an inbound or appointment-setting role . Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA partners with public ...

Mosquito Squad

Sales Associate

Smithfield, RI · On-site

$12.50/hr

Your primary responsibility will be to answer inbound calls, promote and sell the full suite of Mosquito Squad services, with a focus on our 21-day barrier treatment program. While working a flexible ...

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Showing results 21-40

All JobsInbound JobsInbound Jobs in Rhode Island

Inbound information

See Rhode Island salary details

$9

$16

$25

How much do inbound jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound in Rhode Island is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.88 per hour, depending on experience, location, and employer.

What is the difference between Inbound vs Outbound Customer Service Representative?

AspectInbound Customer Service RepresentativeOutbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, support, and service requestsContacts customers proactively for sales, follow-ups, or surveys
Work EnvironmentCall centers, support centers, or online chat platformsSales teams, telemarketing, or outreach departments
Common CredentialsCustomer service certifications, communication skillsSales training, communication skills
Employer UsageCustomer support departments across industriesSales and marketing departments in various industries

Inbound Customer Service Representatives primarily handle incoming customer inquiries and support, focusing on resolving issues and providing assistance. Outbound Representatives proactively contact customers for sales, follow-ups, or surveys. While both roles require strong communication skills, inbound roles emphasize support and problem-solving, whereas outbound roles focus on sales and outreach activities.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are crucial soft skills for building rapport and resolving customer issues effectively. These skills ensure efficient handling of customer inquiries, foster customer satisfaction, and contribute to the company's reputation and success.

What are some common challenges faced by inbound customer service representatives, and how can they effectively address them?

Inbound customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and quickly adapting to new products or policies. To address these, effective representatives develop strong communication and problem-solving skills, remain patient under pressure, and utilize available resources such as knowledge bases and team support. Regular training and feedback sessions also help team members stay updated and improve their performance, fostering a positive work environment and better customer experiences.
What are popular job titles related to Inbound jobs in Rhode Island? For Inbound jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Inbound jobs in Rhode Island look for? The top searched job categories for Inbound jobs in Rhode Island are:
Inbound jobs near you
Infographic showing various Inbound job openings in Rhode Island as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $33,749 per year, or $16.2 per hour.

Planning and Advice Associate - Smithfield, RI

Fidelity Investments

Smithfield, RI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

15th of 150 rated financial services

Job description


Planning and Advice Associate
As a Planning and Advice Associate, you serve as a trusted partner for our workplace and personal investment customers. You will engage in inbound and outbound conversations, provide guidance on retirement and/or investment needs, and help clients navigate Fidelity's products, services, and planning tools. You will develop relationship-building, planning, and service to sales skills through a structured development path with comprehensive training and licensing support.
Key Responsibilities
  • As part of the Planning and Advice inbound and outbound call team, you will start your journey in our multi-stage development to a career in planning and advice where you will build relationships with 401(k) workplace participants and/or personal investment clients through planning and advice conversations.
  • Guide clients using Fidelity's planning tools, research, and investment solutions.
  • Handle inbound service and consultative calls; conduct outbound outreach through warm opportunities and/or appointments.
  • Introduce customers to appropriate business partners and set targeted planning appointments to help people create their path to financial well-being.
  • Discuss market trends, investment concepts, and financial planning strategies.
  • Manage and prioritize your day using Salesforce and internal systems.

Skills & Expertise
  • Strong client relationship and consultative experience.
  • Experience with inbound/outbound warm leads and customer engagement.
  • Interest or knowledge in financial services and retirement planning.
  • Strong communication, technology, and time-management skills.
  • Ability and flexibility to work in a "hybrid" work setting, both at home and in office.
  • Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire

Licensing & Development
  • Paid support to obtain SIE, Series 7, and Series 66.
  • Tuition reimbursement available for future credentials.

Our Investments in You
Our benefits programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Backup Dependent Care, Charitable match, and Concierge Services.
Sound too good to be true? See for yourself and learn more about our benefits offerings:
  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
  • Click here for a local news story about how we are helping our employees pay back their student loan debt (opens in a new tab)

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 66 - FINRA
Category:
Sales
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

What Fidelity Investments employees say

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