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Inbound Quality Assurance Jobs (NOW HIRING)

Flowserve US Inc

QA Engineer

Springville, UT · On-site

Role Summary As a QA Engineer, you will support in the development, implementation and running of ... Coordinate with production in order to plan and execute inbound and production checks * Manage ...

Flowserve

QA Engineer

Springville, UT · On-site

As a QA Engineer, you will support the development, implementation, and execution of quality ... Coordinate with production to plan and execute inbound, in-process, and final-product checks

Flowserve

QA Engineer

Springville, UT · On-site

As a QA Engineer, you will support the development, implementation, and execution of quality ... Coordinate with production to plan and execute inbound, in-process, and final-product checks

Lorven Technologies

QA/Test Manager 3

Austin, TX · On-site

Coordinate testing of interfaces, inbound/outbound data feeds, and downstream reporting impacts ... Lead or QA/Test Manager roles * 11+ years of hands-on experience with data validation, data ...

Incentify

Quality Assurance Engineer

El Segundo, CA · Hybrid

You will work closely with other QA Engineers, development and product teams in an Agile ... Process the inbound of any customer issues efficiently (reproduce, prioritize and communicate ...

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How much do inbound quality assurance jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for inbound quality assurance in the United States is $43.83, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $47.84 per hour, depending on experience, location, and employer.

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Quality Assurance Analyst - Medicare

Hot Springs, AR • On-site

Unified Health
Insurance Services • 51 - 200 employees
Learn more about Unified Healthexternal

Full-time

Posted 16 days ago

Key responsibilities

  • Monitor inbound and outbound calls to assess agent performance, technical accuracy, customer service, sales, and compliance with CMS regulations and company policies

  • Provide feedback and coaching based on call evaluations, and maintain audit reports to ensure quality standards are met

  • Communicate concerns or issues identified through call monitoring to management and respond to carrier requests for call monitoring and member support

Job description

Unified Health is seeking a licensed QA Analyst! This is a remote opportunity.

Job Description:

The Quality Assurance Specialist is responsible for the continuous improvement of quality assurance through the implementation of monitoring and evaluations of agents' calls and interactions. The Quality Assurance Specialist, under immediate supervision, performs quality assessments on inbound, outbound calls, and other communication channels. The Quality Assurance Specialist will monitor inbound and outbound calls to assess Broker's demeanor, technical accuracy, customer service performance, sales performance, CMS regulations, and conformity to company policies and procedures.

Key Responsibilities:

  • Review a high volume of calls, in order to maintain and develop internal support and call service quality standards
  • Direct quality initiatives by requiring adherence to quality management policies and procedures
  • Verify results by measuring skills in the use of scripts, product knowledge, sales, serviceability, greeting, active listening, etiquette, objection handling, efficiency, and courteous close of the call, CMS Guidelines
  • Provide feedback and coaching opportunities through evaluations
  • Maintain audit reporting and act as liaison with carrier partners to ensure proper actions are taken to obtain compliance
  • Communicate concerns and/or issues based on information acquired through call listening to management
  • Respond to carrier requests for call monitoring and member support
  • Assist with continuous audit and revision of quality management scoring models
  • Assure the Internal Sales Center is aligned and compliant with the company's and industry policies and procedures and present recommendations when necessary
  • Formulate responses to member and carrier escalations
  • Other duties as assigned

Job Requirements:

  • Bilingual Preferred, not required
  • Medicare knowledge required
  • Ability to maintain the highest level of confidentiality
  • Proficient communication skills
  • Knowledge of Microsoft Office
  • Proactive self-starter with attention to detail

Ability to focus completely on listening to calls, understanding the message, comprehending the information, and transferring knowledge into QA practices.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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