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Inbound Outbound Service Quality Standard Analyst Jobs

BB BHF STORES LLC

ACCOUNT REP

Norfolk, VA

$17 - $18/hr

Position Summary Manages customer accounts, satisfying company collection and revenue standards ... entries Inbound/Outbound Service calls Making deliveries or collecting merchandise Sales and ...

BB BHF STORES LLC

ACCOUNT REP

Valdosta, GA · On-site

$14.50 - $15/hr

Position Summary Manages customer accounts, satisfying company collection and revenue standards ... entries Inbound/Outbound Service calls Making deliveries or collecting merchandise Sales and ...

BB BHF STORES LLC

ACCOUNT REP

Summerville, SC · On-site

$14 - $14.50/hr

Position Summary Manages customer accounts, satisfying company collection and revenue standards ... entries Inbound/Outbound Service calls Making deliveries or collecting merchandise Sales and ...

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Inbound Outbound Service Quality Standard Analyst information

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How much do inbound outbound service quality standard analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for inbound outbound service quality standard analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What are popular job titles related to Inbound Outbound Service Quality Standard Analyst jobs?

For Inbound Outbound Service Quality Standard Analyst jobs, the most frequently searched job titles are:

Blended Contact Center Agent (Inbound & Outbound)

Wichita, KS

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$13.10 - $15.06/hr

Full-time

Re-posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. 

Schedules vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply! 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT IS A BLENDED CALL CENTER PROFESSIONAL? 

As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business processes, you will work for some of the world's most recognized brands.

Key Responsibilities:

  • Support customers, handle requests, provide solutions
  • Thoroughly learn clients' products and services
  • Maintain existing relationships with professionalism
  • Utilize new systems for accurate account management
  • Escalate customer dissatisfaction when necessary
  • Resolve issues empathetically within the first interaction.

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of the Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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