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Inbound Outbound Queue Associate Jobs in Santa Ana, CA

Imperial Dade

Warehouse Associate Nights

City Of Industry, CA · On-site

$19.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associates select and locate the merchandise, ensure warehouse cleanliness, loading and unloading, inbound/outbound. Fulfills customer orders by using pick tickets or an RF Scanner ...

Imperial Dade

Warehouse Associate Days

City Of Industry, CA · On-site

$16.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associates select and locate the merchandise, ensure warehouse cleanliness, loading and unloading, inbound/outbound. Fulfills customer orders by using pick tickets or an RF Scanner ...

Imperial Dade

Warehouse Associate Mid Shift

City Of Industry, CA · On-site

$18.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associates select and locate the merchandise, ensure warehouse cleanliness, loading and unloading, inbound/outbound. Fulfills customer orders by using pick tickets or an RF Scanner ...

Saks

Merchandising Operations Associate

Newport Beach, CA · On-site

$19.61 - $24.51/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... inbound / outbound freight • Fulfillment, packing and shipping of online and store customer ... Associates must work a flexible schedule based on business need, which will include evenings ...

Haier

Warehouse Lead - Eastvale

Eastvale, CA

$19.25 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates on warehouse processes, equipment usage, and standard operating procedures. * Monitor workflow and respond quickly to operational challenges and service disruptions. Inbound, Outbound ...

Pwc

Managed Services, Epic Experienced Associate

Los Angeles, CA

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Managed Services Management Level Associate & Summary At ... Maintenance/Support - Supports and troubleshoots interfaces for inbound/outbound transaction errors ...

Mento Inc

Sales Associate

Los Angeles, CA · On-site

$105K/yr

Most of your time will go to generating pipeline: outbound prospecting, driving attendance for our executive dinner series, and qualifying inbound leads. Closing is a real growth path here, but it is ...

Cardinal Health, Inc.

Warehouse Associate, 1st Shift

Ontario, CA · On-site

$16.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound positions receive products into the facility and outbound ships products to customers ... Participate in associate meetings and communicate any concerns to management. * Perform all job ...

Cardinal Health

Warehouse Associate, 1st Shift

Ontario, CA · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound positions receive products into the facility and outbound ships products to customers ... Participate in associate meetings and communicate any concerns to management. Perform all job ...

Cardinal Health

Warehouse Associate, 1st Shift

Ontario, CA · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound positions receive products into the facility and outbound ships products to customers ... Participate in associate meetings and communicate any concerns to management. * Perform all job ...

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Inbound Outbound Queue Associate information

See Santa Ana, CA salary details

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$17

$28

How much do inbound outbound queue associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for inbound outbound queue associate in Santa Ana, CA is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.

What are popular job titles related to Inbound Outbound Queue Associate jobs in Santa Ana, CA?

For Inbound Outbound Queue Associate jobs in Santa Ana, CA, the most frequently searched job titles are:

What job categories do people searching Inbound Outbound Queue Associate jobs in Santa Ana, CA look for?

The top searched job categories for Inbound Outbound Queue Associate jobs in Santa Ana, CA are:

What cities near Santa Ana, CA are hiring for Inbound Outbound Queue Associate jobs?

Cities near Santa Ana, CA with the most Inbound Outbound Queue Associate job openings:

Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Santa Ana, CA as of July 2026, with employment types broken down into 61% Full Time, 28% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,093 per year, or $17.8 per hour.

Call Center Representative, Part-time

West Coast University, Inc.

Irvine, CA • On-site

$21.43 - $28.95/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

West Coast University rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

512th of 618 rated colleges and universities

Job description

Choose To Make A Difference

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.

You will make an impact by: 

  • Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
  • Receive and screen inbound calls for both American Career College and West Coast University.  Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
  • Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. 
  • Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet. 
  • Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
  • Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
  • Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:

  • Minimum 2 years' experience preferred.
  • Customer Service experience.
  • A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
  • Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
  • Telephone Auto Dialing System experience preferred.

Education:

  • High School Graduate or equivalent required.
CA Salary RangeUSD $21.43 - USD $28.95 /Hr.Bonus EligibleNoWCU Company Overview

Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.

WCU EEO Statement

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Employment Type: PART_TIME

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