Inbound Outbound Queue Associate Jobs in Kennesaw, GA

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Description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and valuesdriven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fastpaced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.
HOW YOU WILL MAKE AN IMPACT
1. Portfolio Management, Account Research & Resolution
Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
Collaborate with internal business partners and escalate complex or exception-based account issues as needed to facilitate timely and effective account resolution.
2. Inbound / Outbound Collections & Negotiations
Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.
3. Documentation, Compliance & Account Administration
Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.