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Inbound Outbound Queue Associate Jobs in North Carolina

Dal-Tile

Warehouse Associate II - Full Time

Fletcher, NC · On-site

$15.25 - $18/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Dal-Tile

Warehouse Associate II - Full Time

Fletcher, NC · On-site

$15.25 - $18/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Polar IT Services

SAP EWM

Raleigh, NC · On-site

... years. - EWM Inbound and Outbound processes - EWM Internal processes - EWM Radio Frequency RF ... Queue management -Good to have knowledge of advanced features of SAP EWM Cartonization, TM ...

Fidelity Investments

Accommodation Advisor

Durham, NC · On-site

Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls. * Proven consulting, influencing, and relationship management ...

Fidelity Investments

Accommodation Advisor

Durham, NC · On-site

Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls. * Proven consulting, influencing, and relationship management ...

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Inbound Outbound Queue Associate information

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Inbound Outbound Queue Associate jobs in North Carolina?

For Inbound Outbound Queue Associate jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Inbound Outbound Queue Associate jobs in North Carolina look for?

The top searched job categories for Inbound Outbound Queue Associate jobs in North Carolina are:

What cities in North Carolina are hiring for Inbound Outbound Queue Associate jobs?

Cities in North Carolina with the most Inbound Outbound Queue Associate job openings:

Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in North Carolina as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution.

Warehouse Associate II - Full Time

Dal-Tile

Fletcher, NC • On-site

$15.25 - $18/hr

Full-time

Re-posted 22 days ago

Daltile rating

8.0

Company rating: 8.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

137th of 542 rated manufacturers

Job description

Dal-Tile is currently seeking an exceptional Warehouse Associate II to join our TEAM! As the Warehouse Associate II, we need someone who will own a variety of material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position involves the daily use of forklift equipment.

Primary Objective:
  • Performs a variety of material handling duties associated with the warehouse.

Primary Function and Scope:
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains clean and organized facility by sweeping, trash removal, restroom, general office maintenance, etc.
  • May wait on customers and prepare sales slips.
  • Maintains a safe working environment by obeying all safety rules outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.

Experience and Knowledge Required:
  • High School diploma or equivalent experience.
  • Certified Forklift Operator.
  • 3+ years of previous warehouse experience preferred.

Competencies:
  • Basic math skills, organization skills, customer service skills, fluency in English, detail-oriented, and safety-conscious.

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