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Inbound Outbound Queue Associate Jobs in Maryland

Lineage Logistics

Warehouse Lead

Baltimore, MD · On-site

$24/hr

Assign work to warehouse associates to make certain company and customer standards of service ... Check inbound/outbound shipments for compliance, and report quantity difference and quality issues ...

Imperial Dade

Warehouse Associate

Landover, MD · On-site

$22.26/hr

Warehouse Associates select and locate the merchandise, ensure warehouse cleanliness, loading and unloading, inbound/outbound. Fulfills customer orders by using pick tickets or an RF Scanner ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Maryland? For Inbound Outbound Queue Associate jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Maryland look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Maryland are:
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Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Maryland as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution.

Full-Time Warehouse Associate (Inbound/Outbound)

Aldi

Frederick, MD

$22.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

ALDI rating

7.6

Company rating: 7.6 out of 10

Based on 885 frontline employees who took The Breakroom Quiz

8th of 122 rated grocery stores

Job description

Our warehouse operations make sure that products are properly received, selected and delivered to our stores for our ever-growing number of customers to enjoy. While not guaranteed, on average our warehouse employees work 32 hours per week. Our teams are comprised of hardworking, dedicated individuals who work in both ambient and temperature-controlled areas. A thorough and comprehensive training and safety program provide the skills our associates need to be successful. 
 

Position Type: Full-Time
Average Hours: 30-35 hours per week
Starting Wage: $22.50 - $26.50 per hour (based shift and schedule differential pay)

Now Hiring:

1st Shift - 07:00 AM Start time

Outbound (Shipping) 

Schedule: B

2nd Shift: 03:00 PM Start time

Outbound (Shipping)/Inbound (Receiving) 

Schedule: B

Schedules:

Schedule A1: Working Wednesday, Thursday, Friday, Saturday and Sunday; off on Monday and Tuesday. 

Pay Scale: Year 1 - $26.50 | Year 2 - $27.25 | Year 3 - $28.00 | Year 4 - $28.00 | Year 5 - $29.00 

Schedule A2: Working Friday, Saturday, Sunday, Monday and Tuesday; off on Wednesday and Thursday. 

Pay Scale: Year 1 - $26.50 | Year 2 - $27.25 | Year 3 - $28.00 | Year 4 - $28.00 | Year 5 - $29.00 

Schedule B: Three-week rotating schedule working Saturday and Sunday 2 of every 3 weeks. When scheduled to work on Saturday and Sunday, 2 consecutive weekdays will be scheduled off. 

Pay Scale: Year 1 - $24.50 | Year 2 - $25.25 | Year 3 - $26.00 | Year 4 - $26.00 | Year 5 - $27.00 

Schedule C: Four-week rotating schedule working Saturday and Sunday every other weekend. When scheduled to work on Saturday and Sunday, 2 weekdays will be scheduled off. 

Pay Scale: Year 1 - $23.50 | Year 2 - $24.25 | Year 3 - $25.00 | Year 4 - $25.00 | Year 5 - $26.00 

Schedule D: Working Monday, Tuesday, Wednesday, Thursday and Friday; off on Saturday and Sunday. 

Pay Scale: Year 1 - $22.50 | Year 2 - $23.25 | Year 3 - $24.00 | Year 4 - $24.00 | Year 5 - $25.00 

Duties and Responsibilities:  
Must be able to perform duties with or without reasonable accommodation. 

  • Receives (Inbound) or selects (outbound) stock efficiently to effectively fulfill orders received from stores.  
  • Relocates merchandise throughout the warehouse according to product handling guidelines.  
  • Sorts, organizes, and loads merchandise strategically in preparation for shipment and unloads incoming shipment from trucks/back-hauls.  
  • Performs general cleaning duties to achieve warehouse appearance standards and safety requirements.  
  • Participates in taking warehouse inventory counts according to guidelines.  
  • Cooperates and interacts effectively with peers, suppliers and warehouse leadership through ongoing communication and exchange of information.  
  • Provides input to the warehouse management regarding changes to improve processes.  
  • Inspects product, consults with the warehouse management regarding product quality, safety concerns and sanitation issues.  
  • Assists warehouse management in achieving budgeted goals. 
  • Performs all assigned tasks, accurately, efficiently, and within company policy and procedures.  
  • Follows the ergonomic program according to established procedures. 
  • Operates equipment according to safety guidelines in performance of essential job functions. 
  • Notifies management regarding product quality, safety concerns, and sanitation issues. 
  • Other duties as assigned 

Job-specific Competencies:  
Knowledge/Skills/Abilities 

  • Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. 
    • Ability to interpret and apply company policies and procedures. 
    • Excellent verbal and written communication skills. 
    • Skill of performing basic arithmetic equations such as addition, subtraction, multiplication and division. 
    • Gives attention to detail and follows instructions. 
    • Ability to work both independently and within a team environment. 

Education and Experience: 

  • High School Diploma or equivalent preferred.  

Physical Requirements: 

  • Frequently (Outbound) or occasionally (Inbound) required to lift and place product weighing up to 45 pounds on pallets at various heights.  
  • Frequently moves merchandise from warehouse stock and prepare product for store deliveries.  
  • Frequently required to sit, stand, bend, reach, grip, push, pull, lift, carry and walk throughout the warehouse.  
  • Continuously works in varying temperatures, hot and cold including outdoor temperatures and refrigerator/freezer environments.  
  • Ability to safely and properly operate powered industrial equipment. 

ALDI offers competitive wages and benefits, to all employees including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Discount Program

In addition, full-time employees are offered:

  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 7 Paid Holidays
  • Up to 6 Weeks Paid Parental Leave at 100% of pay
  • Up to 2 Weeks Paid Caregiver Leave at 100% of pay
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Voluntary Term Life Insurance

*Full-time employees average 30 or more hours per week within an annual lookback period

**Benefits offered to full-time and part-time employees may vary by state

Click here to learn more about the benefits ALDI has to offer

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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About ALDI

Sourced by ZipRecruiter

We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional products, we owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen.

Industry

Wholesale

Company size

10,000+ Employees

Headquarters location

Batavia, IL, US

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