Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate ... Our current department hours of operation are: 8:00am - 8:00pm, Monday to Friday, 8:00am - 6:00pm ...
Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate ... Our current department hours of operation are: 8:00am - 8:00pm, Monday to Friday, 8:00am - 6:00pm ...
Inbound Operations Manager information
What does an inbound operations manager do?
An Inbound Operations Manager oversees the receipt, storage, and distribution of goods within a warehouse or distribution center. They ensure that incoming shipments are processed efficiently and accurately, manage inventory levels, and coordinate with suppliers and internal teams to maintain smooth operations. Their responsibilities also include optimizing processes, leading teams, and ensuring compliance with safety and quality standards. Effective Inbound Operations Managers help reduce costs, improve delivery times, and enhance overall supply chain performance.
What are the key skills and qualifications needed to thrive as an inbound operations manager?
To thrive as an Inbound Operations Manager, you need expertise in supply chain management, inventory control, and logistics, often backed by a relevant bachelor's degree and operational experience. Familiarity with warehouse management systems (WMS), ERP software, and process optimization tools is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and coordinating with suppliers and other departments. These skills ensure efficient inbound flow of goods, cost control, and high service levels, which are critical for business success.
What are some common challenges faced by inbound operations managers, and how can they effectively address them?
Inbound Operations Managers often encounter challenges such as managing fluctuating inventory volumes, coordinating cross-functional teams, and ensuring timely receipt and processing of goods. To address these issues, successful managers rely on strong communication, implement robust tracking systems, and foster collaboration between warehouse staff, procurement, and suppliers. Proactively identifying process bottlenecks and embracing continuous improvement initiatives can also help maintain operational efficiency and support overall supply chain goals.
What is the difference between Inbound Operations Manager vs Logistics Coordinator?
| Aspect | Inbound Operations Manager | Logistics Coordinator |
|---|---|---|
| Responsibilities | Oversees inbound supply chain, manages warehouse receiving, coordinates with suppliers | Coordinates shipments, tracks deliveries, assists with scheduling |
| Required Skills | Supply chain management, leadership, problem-solving | Communication, organization, basic logistics knowledge |
| Work Environment | Warehouse, distribution centers, supply chain offices | Office, warehouse, transportation hubs |
| Certifications | Supply Chain certifications often preferred | Logistics or transportation certifications optional |
The Inbound Operations Manager focuses on managing the entire inbound supply chain process, including warehouse operations and supplier coordination. In contrast, the Logistics Coordinator handles shipment scheduling and tracking, supporting the inbound process. Both roles require knowledge of logistics, but the manager position involves more oversight and strategic planning, while the coordinator handles day-to-day logistics tasks.
Is inbound operations manager a high paying job?
Inbound operations managers typically earn a competitive salary that varies based on experience, industry, and location. They often have responsibilities such as overseeing supply chain processes, managing teams, and optimizing logistics, which can contribute to higher compensation levels compared to entry-level roles.
Full-time, Part-time
Retirement
Re-posted 8 days ago
Key responsibilities
Identify suspected fraud and initiate appropriate actions to mitigate fraud risks.
Review credit card applications to reduce exposure to fraudulent activity.
Manage inbound and outbound contact center interactions with customers regarding fraud concerns.
Job description
Help us boldly shape retail in Canada
As the Financial Services segment of one of Canada's most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they've come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
THIS IS A BILINGUAL ROLE - French/English
There are both part-time and full-time positions available with full-time training hours, Mon-Fri 9AM - 5PM.
Applicants residing inONTARIO,are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.
What you'll do
Role we are currently sourcing for:
Fraud Servicing Representatives:
Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames
Who you are
We are looking for individuals who are:
Customer focused, who go above and beyond to respond to the evolving needs of our customers
Solutions oriented and outcome focused, with a strong attention to detail
Team players with strong communications skills, who build relationships easily
While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.
We're always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Our starting wage for this position is $22.82 with an annual salary review process.
Our current department hours of operation are:
8:00am - 8:00pm, Monday to Friday,
8:00am - 6:00pm Saturday and Sunday.
Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Reference Check
Credit Checks
Criminal Background Check
Sanctions & PEP Screening
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.