Inbound Operations Manager Jobs in Gloucester, ON

A senior revenue leader is being added to RDEL Group to accelerate growth across a growing portfolio of digital services and brands. End-to-end ownership of revenue is expected across new business, marketing, partnerships, existing client cross-selling, and commercial operations, with direct collaboration alongside the CEO, President, and the broader leadership team.

This role is built for a proven sales and marketing leader with demonstrable experience operating in a digital consulting or digital agency model who can step in as a player-coach immediately, then scale a high-performing sales and marketing function with strong process, clear metrics, and disciplined execution.

Why this role now

Strong delivery capability and a growing client base have been built, including expansion through acquisitions and new service lines. The next stage requires a dedicated leader to unify go-to-market efforts, rebuild and strengthen pipeline generation, and drive consistent account development through cross-selling and up-selling. Revenue leadership is expected to become a core operating system, not an ad hoc effort.

What will be owned

Revenue growth across the full portfolio, including (but not limited to):

• Website strategy, design, and production
• Support and maintenance retainers
• Performance marketing and demand generation (paid media, CRO, email)
• SEO and content programs
• Creative and video production
• Emerging services as the agency expands (including consulting and AI-enabled offerings)

A cohesive revenue strategy is expected, with sales and marketing operating as one system and sharing targets, reporting, and feedback loops.

Key responsibilities

Revenue strategy and leadership

• A revenue plan that connects targets to pipeline coverage, conversion rates, and execution capacity is established and managed.
• Quarterly and monthly forecasts are maintained with accuracy and defended with data (pipeline health, stage conversion, close timelines, service mix).
• Go-to-market positioning is refined (ICP, vertical focus, offer packaging, pricing posture, proof points).
• Cross-functional alignment is driven so that what is sold can be delivered predictably and profitably, with healthy margins protected.

New business sales (hands-on)

• Net-new opportunities are generated, qualified, and advanced through a disciplined process (inbound and outbound).
• Discovery, proposals, and closing conversations are led with confidence, including complex service bundles and multi-stakeholder deals.
• A repeatable consultative sales motion is implemented for professional services (diagnose, scope, value, close).
• Win-loss analysis is captured and translated into improvements across messaging, qualification, and offers.

Account development, cross-sell, and expansion

• A practical account development motion is implemented across the existing client base (account planning, relationship mapping, renewal strategy, and quarterly opportunity reviews).
• Cross-sell and up-sell strategies are built and operationalized across service lines so that clients experience one cohesive partner, not disconnected offerings.
• Client and service “penetration” is improved through packaging, clearer pathways between services, and proactive commercial leadership.

Marketing ownership and demand generation

• A demand generation engine is built that reliably produces qualified pipeline, not vanity metrics.
• Channel strategy is owned across content, paid media, events, partnerships, email, and website conversion performance.
• Brand and messaging are governed so the market hears one clear story and the sales motion is supported with strong assets.
• Marketing ROI is measured against pipeline and revenue contribution, with clear accountability.

Partnerships and channel development

• A partner strategy is rebuilt and scaled, with clear standards for identification, enablement, co-selling, and ongoing relationship management.
• Referral partnerships and channel performance are measured and optimized, with consistent follow-through and cadence.

Revenue operations and process maturity

• CRM discipline is enforced (stages, definitions, activity standards, reporting hygiene).
• A weekly operating rhythm is implemented (pipeline reviews, deal strategy, marketing-to-sales alignment, forecasting cadence).
• Key systems and workflows are improved so revenue becomes predictable and scalable.

What success looks like

In the first 30 to 60 days

• Current pipeline, win rates, service mix, and process gaps are assessed.
• ICP, positioning, and priority offers are tightened where needed.
• A forecasting and pipeline review cadence is running with leadership, with clear definitions and expectations.

By 90 days

• A consistent outbound and inbound operating model is active.
• Proposal quality and close process are standardized.
• Sales and marketing operate as an integrated system with shared metrics.
• A practical hiring plan exists for an eventual revenue team build-out (roles, sequencing, and performance expectations).

Within 6 to 12 months

• Pipeline becomes more predictable, with clear coverage targets and improved conversion.
• Existing accounts show measurable growth through structured account development.
• Partnerships contribute consistent, trackable opportunities.
• Reporting, forecasting, and commercial operations run with repeatable discipline.

Experience and qualifications

• 8 to 12+ years of progressive revenue leadership, with significant time in a digital agency or professional services firm.
• Proven track record personally closing deals for services like website builds, retainers, performance marketing, SEO, and related offerings.
• Demonstrated ability to build pipelines, lead a quota-carrying team, and run forecasting with discipline.
• Strong discovery and executive presence, able to sell value and outcomes, not hours and tasks.
• Comfort operating in a smaller company environment where action, accountability, and pace matter.
• Experience building sales and marketing functions (process, people, tooling, enablement).

Traits that fit this role

• High drive and competitive standards, with a strong bias toward measurable outcomes.
• Direct communicator who can coach, challenge, and support a team.
• Structured operator who builds repeatable systems, not one-off heroics.
• Client-first mindset paired with commercial discipline.

Nice-to-haves

• Experience selling into the public sector, higher education, nonprofits, or regulated industries.
• Familiarity with common agency revenue tools and workflows (including CRMs like Pipedrive, proposal tooling, attribution, and enablement systems).
• Experience integrating go-to-market motions across multiple brands or acquired entities.

RDEL is a remote-first company, but we require all staff to attend certain annual events and meetings in person. Candidates must be located in Canada, ideally in Ottawa or Toronto (GTA).