Inbound Fraud Jobs in Tennessee (NOW HIRING)

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies

• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day

• Responsible for the accurate handling and timely execution of any policy worked

• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines

• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed

• Perform other related duties as assigned or required daily

• Must provide an elite customer service experience via letters or phone calls made internally or externally

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

Mandatory Qualifications

• High School Diploma as minimum degree (will be required to provide)

• Candidate would need to be in a 25 miles radio from any of our DXC offices listed below and commute up to two days a week

• 2 minimum years of Individual Life Insurance experience is mandatory

• 2 minimum years of death claims full cycle processing experience is mandatory

• Working knowledge of life insurance products and applicable policies, procedures, and guidelines

• Microsoft Office and MS Teams work experience

• Great typing and documenting skills

• Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers

• Inbound/outbound customer service experience, communication skills and phone etiquette are required

• Great ability to multitask between clients applications and DXC systems

Work Environment:

• Laptop, docking station, monitors, headset will be provided

• Schedule: Monday - Friday, business hours are 7 30am to 6pm CST

• This position may require commuting up to 2 days per week to a DXC office

• Applicants must be located within commuting distance of one of our office locations

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

OFFICE LOCATIONS:

• Austin Springdale, 979 Spring Rd, Suite 97, Austin, Texas, 78702

• 1615 Poydras Street, Suite 2300, New Orleans, LA, 70112

• One Loudoun, Floor 2, Suite 231, 20408 Bashan Drive, Ashburn, VA, 20147

• 11400 SE 8thStreet, Suite 210, Bellevue, WA, 98004

• 4000 N Mingo Road, Tulsa, OK, 74116

• 65 Fairchild St. Charleston, SC, 29492

• Blackbaud building on Daniel Island, 1225 Woodward Avenue, 8th floor. Suite 800, Detroit, MI, 48226

• 6901 Windcrest Dr, D2-1E-76, Plano, TX, 75024

• 34505 West 12 Mile Road, Suite 215, Farmington Hills, MI, 48331

• 100 Centerview Drive, Suite 100, Nashville, TN, 37214-3439

• 285 North 6th Street, 4th Floor, Suite 400, New York, NY, 11211

• Carnegie Hall Tower, 152 West 57th Street, Midtown Manhattan, New York, NY, 10019

• 645 Paper Mill Office, Newark, DE, 19711