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Inbound Customer Service Jobs in Austin, TX (NOW HIRING)

SALT

Outbound / Inbound Customer Care Expert

Hutto, TX · On-site

$39K - $50K/yr

Join SALT Service Co. Discover why SALT is an exceptional company to be a part of. Joining SALT ... Inbound Customer Service: Manage a substantial volume of inbound customer service calls efficiently ...

SALT

Outbound Inbound Customer Care Expert

Hutto, TX · On-site

$18/hr

What makes SALT Service Co. an amazing company to work for? When you join SALT, you will be a part ... Manage large amounts of inbound customer service calls with efficiency and courtesy * Handle ...

Sears Holdings

Senior Customer Service Advocate

Austin, TX · On-site

$19 - $26.25/hr

Company Description Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than ...

Sears Holdings

Senior Customer Service Advocate

Austin, TX · On-site

$19 - $26.25/hr

Company Description Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than ...

Sears Holdings

Customer service and Support

Austin, TX · On-site

$16.75 - $21.50/hr

Company Description Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than ...

Sears Holdings

Customer service and Support

Austin, TX · On-site

$16.75 - $21.50/hr

Company Description Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than ...

Brivo

Customer Care Receptionist

West Lake Hills, TX · On-site

$18 - $19/hr

This individual provides positive, courteous and prompt customer service in handling customer ... Answer inbound calls and direct to relevant internal departments * Enter and process all inbound ...

New

Brivo

Customer Care Receptionist

Austin, TX · On-site

$18 - $19/hr

This individual provides positive, courteous and prompt customer service in handling customer ... Answer inbound calls and direct to relevant internal departments * Enter and process all inbound ...

BCForward

Customer Service Representative

Austin, TX · On-site

$15 - $20/hr

Customer Service Representative Location: Austin, 12365 Riata Trace Pkwy, ACN OPS Duration: 10 ... The ideal candidate will have strong experience in high-volume inbound contact center support and a ...

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Inbound Customer Service information

See Austin, TX salary details

$10

$16

$25

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Austin, TX is $16.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What cities near Austin, TX are hiring for Inbound Customer Service jobs?

Cities near Austin, TX with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,159 per year, or $16.4 per hour.

Inbound Customer Service Support

Sears Holdings

Austin, TX • On-site

Full-time

Re-posted 10 days ago

Transformco rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description

Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.

Job Description

Sears is immediately looking for INBOUND CUSTOMER SERVICE AND SALES REPRESENTATIVES to provide world-class customer service to build customer loyalty through our Commitment to Care approach and generate sales by offering valuable products and services to our customers. Why join Sears? If you bring the passion for customer service and a knack for influencing others, we'll give you outstanding skills development, a fun and engaging work environment, a great compensation and benefits package with sales incentives, merchandise discounts at Sears, Kmart and Lands' End, and opportunities to grow with our organization. We're Committed to Caring about our customers, and we're Committed to Caring about you. Apply Today!

Qualifications

REQUIREMENTS: High school degree or equivalent education Customer service experience Sales skills Proficiency using a computer (internet, Windows environment) Must be friendly and polite with a professional work ethic and outstanding communication skills Drug test and criminal history background checks conducted Since our customers contact us for a variety of great reasons when it's convenient for them, we are looking for associates who are flexible to work in different job functions and work shifts, will have great attendance, and can sometimes work extra hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.


COPY LINK or CLICK TO APPLY

https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=277078BR&codes


**You MUST complete the assessment emailed after you apply online**

What Transformco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Transformco

Sourced by ZipRecruiter

Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Hoffman Estates, IL, US

Year founded

2019

Social media

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