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Inbound Customer Service Jobs in Ohio (NOW HIRING)

Beck Propane

Customer Service Rep

Fremont, OH · On-site

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Brightstar Corp.

Customer Service Rep

Westerville, OH · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Mount Perry Propane

Customer Service Rep

Mount Perry, OH · On-site

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Beck Propane

Customer Service Rep

Fremont, OH · On-site

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Lykins Propane

Customer Service Rep

Milford, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Brightstar

Customer Service Rep

Westerville, OH · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

MOUNT PERRY PROPANE LLC

Customer Service Rep

Mount Perry, OH · On-site

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

New

AA2IT

Call Center Representative

Dublin, OH · On-site

$15 - $19/hr

... inbound customer service to drivers, potential customers, and BMW employees, after sale customer support, last line for fixing an issue Role 3 Handling all inbound customer service calls for BMW ...

Leavitt Group

Personal Lines CSR

Zanesville, OH · On-site

$36K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer inbound customer service calls and respond to policyholder inquiries. * Assist customers with policy changes, including adding, deleting, or replacing vehicles. * Process coverage updates ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Ohio

Inbound Customer Service information

See Ohio salary details

$9

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$24

How much do inbound customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound customer service in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Ohio?

The most popular types of Inbound Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Inbound Customer Service jobs?

Cities in Ohio with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

CSR- Billingual (English and Spanish)

E-Solutions

Cincinnati, OH • On-site

$15/hr

Other

Re-posted 3 days ago

Job description

Call Center Customer Service Representative

Timing: 8am - 8pm - Mon to Friday Pay rate: $15/hr on W2 1 On-site interview Requirements Resource required for 3-5 months 65 Customer Service call center resources in Cincinnati

General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and Spanish while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank’s policies, procedures, and risk framework to ensure a positive and compliant customer experience.

Key Responsibilities:

  • Handle inbound customer calls in a professional and courteous manner
  • Communicate fluently in English and Spanish
  • Provide accurate information regarding banking products, services, and policies
  • Resolve customer inquiries during the initial call without unnecessary transfers
  • Complete required follow-ups within committed timelines
  • Maintain strict customer confidentiality and comply with departmental policies
  • Accurately enter, update, and verify customer information in internal systems
  • Initiate and complete documentation and request forms as required
  • Effectively use computer systems for call tracking, troubleshooting, and data entry
  • Educate customers on bank products and services, including upselling and cross-selling when appropriate
  • Identify and suggest improvements to processes that enhance productivity and customer satisfaction
  • Continuously update knowledge of banking products, services, and procedures
  • Perform additional duties as assigned

Minimum Qualifications Skills:

  • High school diploma or equivalent required
  • Basic computer skills with the ability to perform data entry
  • Knowledge of banking products and procedures is an advantage
  • Prior customer service or call center experience preferred
  • Excellent verbal communication and telephone etiquette
  • Strong problem-solving skills and customer-focused attitude
  • Ability to work in a fast-paced, onsite call center environment

Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.

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