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Inbound Customer Service Jobs in Ohio (NOW HIRING)

RemX

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Customer Service Representative, Banking - Cincinnati, OH $17/hr

Cincinnati, OH · On-site

$17/hr

Handle inbound customer calls and resolve inquiries quickly and accurately * Educate customers on banking products and services * Identify opportunities to recommend products that meet customer needs

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

Answer inbound customer calls for residential HVAC, plumbing, and electrical services * Schedule service appointments using ServiceTitan * Provide exceptional customer service while resolving ...

Marmon

Customer Service Representative

Harrison, OH · On-site

$15.25 - $20.75/hr

Support core Customer Service functions. Advocate for excellent internal and external customer ... Handle inbound customer calls, troubleshoot issues, respond to technical questions, and accurately ...

Sila

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

Answer inbound customer calls for residential HVAC, plumbing, and electrical services * Schedule service appointments using ServiceTitan * Provide exceptional customer service while resolving ...

LHH US

Customer Service Coordinator

Cincinnati, OH

$19 - $20/hr

Handle a high volume of inbound customer calls related to service inquiries, account questions, scheduling, and issue resolution * Provide personalized, solution-oriented support * Accurately ...

LHH US

Customer Service Coordinator

Cincinnati, OH · On-site

$19 - $20/hr

Handle a high volume of inbound customer calls related to service inquiries, account questions, scheduling, and issue resolution * Provide personalized, solution-oriented support * Accurately ...

Power Distributors LLC

Customer Service Agent

Columbus, OH

$15 - $20/hr

L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide ...

Power Distributors LLC

Customer Service Agent

Columbus, OH · On-site

$15 - $20/hr

L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide ...

TruGreen

Senior Customer Service Representative

Fairfield, OH · On-site

$18.25 - $25/hr

Job Title Position Overview Receives inbound calls to resolve routine and escalated customer service issues. Provides support and assistance as a resource to new hires and peers. Provides coaching ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Ohio

Inbound Customer Service information

See Ohio salary details

$9

$15

$24

How much do inbound customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound customer service in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Ohio?

The most popular types of Inbound Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Inbound Customer Service jobs?

Cities in Ohio with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Customer Service Representative, Banking - Cincinnati, OH $17/hr

RemX

Cincinnati, OH • On-site

$17/hr

Temporary

Medical, Dental, Vision

Posted 14 days ago

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Job description

Join a team where great service makes a difference! We're seeking a friendly, customer-focused Call Center Customer Service Representative to help customers with their banking needs while delivering exceptional service on every call.


TEMPORARY NEED, STARTING AUGUST 10th, WORKING 3-4 MONTHS TOTAL


Schedule: Monday to Friday, 8am - 5pm EST

Pay: $17/hr


What You'll Do:

  • Handle inbound customer calls and resolve inquiries quickly and accurately
  • Educate customers on banking products and services
  • Identify opportunities to recommend products that meet customer needs
  • Update customer information and complete required documentation
  • Maintain confidentiality and follow all banking policies and procedures
  • Provide first-call resolution whenever possible


What We're Looking For:

  • High school diploma or equivalent
  • 2+ years of customer service or call center experience
  • Strong communication and problem-solving skills
  • Basic computer and data entry skills
  • Banking experience is a plus
  • Ability to thrive in a fast-paced, onsite environment


Apply today for immediate consideration! This position will start ASAP!

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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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