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Inbound Customer Service Jobs in Indiana (NOW HIRING)

IFP Automation

Customer Service Specialist

Fishers, IN · On-site

$16 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Track inbound shipments for freight cost accuracy and classification * Maintain warehouse inventory ... customer service experience, ideally in an industrial, technical, or distribution setting.

Allied Solutions LLC

Customer Service Specialist

Carmel, IN

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures delivery of high quality and accurate customer service while maintaining solid customer ... Inbound Calls - 90% * Handle incoming borrower, agent and lender calls at a professional level.

Lincare

Customer Service Rep

Bloomington, IN

$13 - $17.75/hr

Communicates with customers via inbound and outbound manual calls * Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions ...

IFP Automation

Customer Service Specialist

Fishers, IN

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Track inbound shipments for freight cost accuracy and classification * Maintain warehouse inventory ... customer service experience, ideally in an industrial, technical, or distribution setting.

Allied Solutions LLC

Customer Service Specialist

Carmel, IN · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures delivery of high quality and accurate customer service while maintaining solid customer ... Inbound Calls - 90% * Handle incoming borrower, agent and lender calls at a professional level.

Allied Solutions

Customer Service Specialist

Carmel, IN · On-site

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures delivery of high quality and accurate customer service while maintaining solid customer ... Inbound Calls - 90% * Handle incoming borrower, agent and lender calls at a professional level.

Collabera

Customer Service

Columbus, IN

$15 - $20.25/hr

May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent ...

Lincare Holdings

Customer Service Rep

Lafayette, IN · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Kokomo, IN · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Lafayette, IN · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Fort Wayne, IN

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Fort Wayne, IN · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

WEX

Customer Service Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... This role is responsible for answering inbound inquiries regarding account maintenance, billing ...

BCForward

Customer Service (Remote)

Indianapolis, IN · On-site

$17/hr

  • Medical

  • Dental

  • Vision

... assist customers via inbound phone calls. This position will be responsible for professionally ... Provide exceptional customer service at all times over the phone * strengthen client's brands by ...

Lincare

Customer Service Rep

Yorktown, IN · On-site

$11.50 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Yorktown, IN · On-site

$11.50 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Lafayette, IN

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Indiana

Inbound Customer Service information

See Indiana salary details

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$24

How much do inbound customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound customer service in Indiana is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Indiana?

The most popular types of Inbound Customer Service jobs in Indiana are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $32,793 per year, or $15.8 per hour.

Customer Service Specialist

IFP Automation

Fishers, IN • On-site

$16 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Overview: IFP Automation is seeking a highly motivated Customer Service Specialist to join our team in Fishers, Indiana. We are a family-owned automation and motion control supplier that has proudly served customers throughout the US since 1976. With recent expansions to our facility and team, this role presents an exciting opportunity for professional growth in a collaborative and innovation-driven environment.

What You’ll Do: Provide exceptional service to customers and internal teams by promptly and accurately:

  • Responding to customer and interdepartmental inquiries.
  • Provide administrative and customer service support to outside sales engineers, including generating quotes, entering orders, expediting deliveries, and assisting with other tasks to help manage their assigned accounts efficiently.
  • Independently research and retain technical product information, with support and training provided by our in-house electrical and mechanical application engineers as needed.
  • Preparing and following up on customer quotations.
  • Processing and expediting customer and vendor orders as needed.
  • Assisting with product identification, pricing, and delivery coordination.
  • Contacting customers as directed to ensure follow-through and satisfaction.
  • Preparing weekly order status reports for selected accounts.
  • Monitoring database entries for inconsistencies and making corrections as necessary.
  • Occasionally traveling for vendor or product training sessions.
  • Warehouse Support (Occasional, as needed to fill in during PTO or when asked by supervisor):
    • Pull, package, and process outgoing shipments via FedEx, UPS, and LTL carriers
    • Receive, check in, and process inbound vendor shipments
    • Track inbound shipments for freight cost accuracy and classification
    • Maintain warehouse inventory organization and cleanliness
    • Assist with physical inventory cycle counts and bin location accuracy in ERP
    • Operate forklift, hand truck, or other equipment to move and store materials

What We’re Looking For:

  • 2+ years of customer service experience, ideally in an industrial, technical, or distribution setting.
  • Ability and willingness to be in our Fishers Indiana office each business day.
  • Familiarity with motion control, automation, or industrial components is a strong plus, but not required.
  • Proficient in ERP systems (e.g., Trulinx, P21, Epicore, SAP) and Microsoft Office applications, with the ability to manage data accurately and efficiently across platforms.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and ability to manage multiple priorities.
  • Comfort working with or learning technical product data with internal support.
  • Willingness to jump in and support warehouse operations as needed.
  • Forklift experience (certification a plus, or willingness to be trained).
  • A team player with a proactive, customer-first mindset.

What We Offer:

  • Competitive compensation based on experience.
  • 401(k) with company match.
  • Anthem health insurance (6 plan options).
  • Dental, vision, and life insurance.
  • Short- and long-term disability insurance.
  • Health savings account (with eligible plans).
  • Paid time off and paid holidays.
  • Ongoing professional development and training opportunities.

Why IFP Automation? At IFP, our culture is built on trust, innovation, teamwork, and integrity. We are proud to be technology-driven and customer-focused, and we invest in our people through education, team collaboration, and the pursuit of continuous improvement.

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