Customer Service
Columbus, IN · On-site
$15 - $20.25/hr
May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent ...
Customer Service
Columbus, IN · On-site
$15 - $20.25/hr
May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent ...
Customer Service Rep
Lafayette, IN · On-site
$15.50 - $21/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Lafayette, IN · On-site
$15.50 - $21/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Representative
Chesterton, IN · On-site
$15.25 - $20.75/hr
Coordinate inbound and outbound truck and rail shipments, ensuring accurate and timely movement of ... Respond to customer inquiries, provide shipment updates, and resolve service issues quickly and ...
New
Customer Service Representative
Chesterton, IN · On-site
$15.25 - $20.75/hr
Coordinate inbound and outbound truck and rail shipments, ensuring accurate and timely movement of ... Respond to customer inquiries, provide shipment updates, and resolve service issues quickly and ...
New
Customer Service Rep
Fort Wayne, IN · On-site
$15.75 - $21.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Fort Wayne, IN · On-site
$15.75 - $21.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Lafayette, IN · On-site
$15.50 - $21/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Lafayette, IN · On-site
$15.50 - $21/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Fort Wayne, IN · On-site
$14.75 - $20/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Fort Wayne, IN · On-site
$14.75 - $20/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Bloomington, IN · On-site
$13 - $17.75/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Bloomington, IN · On-site
$13 - $17.75/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Yorktown, IN · On-site
$11.50 - $15.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Yorktown, IN · On-site
$11.50 - $15.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Bloomington, IN · On-site
$14 - $19/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Bloomington, IN · On-site
$14 - $19/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Yorktown, IN · On-site
$11.50 - $15.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Yorktown, IN · On-site
$11.50 - $15.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Specialist
Indianapolis, IN · On-site
$16.25 - $21.50/hr
Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... This role is responsible for answering inbound inquiries regarding account maintenance, billing ...
Customer Service Specialist
Indianapolis, IN · On-site
$16.25 - $21.50/hr
Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... This role is responsible for answering inbound inquiries regarding account maintenance, billing ...
Customer Service Rep
Yorktown, IN · On-site
$11.50 - $15.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Yorktown, IN · On-site
$11.50 - $15.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Bloomington, IN · On-site
$13 - $17.75/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Bloomington, IN · On-site
$13 - $17.75/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Lafayette, IN · On-site
$15.50 - $21/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Lafayette, IN · On-site
$15.50 - $21/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Fort Wayne, IN · On-site
$15.75 - $21.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Rep
Fort Wayne, IN · On-site
$15.75 - $21.50/hr
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...
Customer Service Representative
Indianapolis, IN · On-site
$15.25 - $20.75/hr
Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ... Deliver excellent customer service in a high-volume call center, including responding to customer ...
Customer Service Representative
Indianapolis, IN · On-site
$15.25 - $20.75/hr
Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ... Deliver excellent customer service in a high-volume call center, including responding to customer ...
Customer Service Specialist - Hybrid
Westfield, IN · On-site
$22 - $24/hr (+ commission)
Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly ... servicer contact information; process payments * Assist with loan servicing website payments ...
Quick apply
Customer Service Specialist - Hybrid
Westfield, IN · On-site
$22 - $24/hr (+ commission)
Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly ... servicer contact information; process payments * Assist with loan servicing website payments ...
Customer Service Specialist - Hybrid
Westfield, IN · On-site
$22 - $24/hr (+ commission)
Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly ... servicer contact information; process payments * Assist with loan servicing website payments ...
Quick apply
Customer Service Specialist - Hybrid
Westfield, IN · On-site
$22 - $24/hr (+ commission)
Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly ... servicer contact information; process payments * Assist with loan servicing website payments ...
Customer Service Representative
Franklin, IN · On-site
$15 - $20.25/hr
The Customer Service Representative is responsible for handling customer inquiries regarding ... Answering inbound calls for patients, caregivers, and healthcare providers to address questions ...
New
Customer Service Representative
Franklin, IN · On-site
$15 - $20.25/hr
The Customer Service Representative is responsible for handling customer inquiries regarding ... Answering inbound calls for patients, caregivers, and healthcare providers to address questions ...
New
Customer Service Specialist - Hybrid
Westfield, IN · On-site
$20 - $23/hr (+ commission)
Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly ... servicer contact information; process payments * Assist with loan servicing website payments ...
Quick apply
Customer Service Specialist - Hybrid
Westfield, IN · On-site
$20 - $23/hr (+ commission)
Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly ... servicer contact information; process payments * Assist with loan servicing website payments ...
Inbound Customer Service information
See Indiana salary details
$9.61 - $11
4% of jobs
$11 - $12.39
10% of jobs
$13.35 is the 25th percentile. Wages below this are outliers.
$12.39 - $13.79
16% of jobs
The median wage is $15.01 / hr.
$13.79 - $15.18
23% of jobs
$15.18 - $16.57
17% of jobs
$16.99 is the 75th percentile. Wages above this are outliers.
$16.57 - $17.97
17% of jobs
$17.97 - $19.36
4% of jobs
$19.36 - $20.75
6% of jobs
$20.75 - $22.15
1% of jobs
$22.15 - $23.54
0% of jobs
$23.54 - $24.93
1% of jobs
$9
$15
$24
How much do inbound customer service jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for inbound customer service in Indiana is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.
What is inbound customer service?
Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.
What are the key skills and qualifications needed to thrive as an inbound customer service representative?
To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.
What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?
Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.
What is the difference between Inbound Customer Service vs Inbound Sales Representative?
| Aspect | Inbound Customer Service | Inbound Sales Representative |
|---|---|---|
| Primary Focus | Assisting customers with inquiries, issues, and support | Generating sales, upselling, and closing deals |
| Required Skills | Communication, problem-solving, patience | Persuasion, product knowledge, negotiation |
| Work Environment | Call centers, customer support teams | Sales departments, customer support with sales goals |
| Common Certifications | Customer service certifications, CRM training | Sales certifications, product training |
While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.
What are the most commonly searched types of Inbound Customer Service jobs in Indiana?
The most popular types of Inbound Customer Service jobs in Indiana are:
Key responsibilities
Interact with customers to provide information about products and services and handle complaints.
Resolve customer service or billing issues by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep records of customer interactions, inquiries, complaints, comments, and actions taken.
Job description
Company Description
About Collabera
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Details:
Job Title: Customer Service II
Location: Columbus, IN
Duration: 3-4 Months (could go beyond)
Position Summary:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.
Responsibilities for this position will include the following:
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
* Refer unresolved customer grievances to designated departments for further investigation
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Qualifications
Required Education, Experience & Skills:
* High School Diploma
* 2-4 years customer service related experience required
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
* Ability to work independently and manage one's time
* Ability to accurately document and record customer/client information
* Previous experience with computer applications, such as MS Word and PowerPoint
Additional Information
To know more about this position, please contact:
Ujjwal Mane
973-805-7557
ujjwal.mane(at)collabera.com
About Collabera
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Morristown, NJ, US