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Inbound Customer Service Jobs in Indiana (NOW HIRING)

TireHub LLC

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the ...

TireHub

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the ...

TireHub

Customer Service Specialist

Indianapolis, IN · On-site

$21.95 - $24.36/hr

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the ...

Lincare Holdings

Customer Service Rep

Bloomington, IN · On-site

$14 - $19/hr

Communicates with customers via inbound and outbound manual calls * Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions ...

Lincare Holdings, Inc.

Customer Service Rep

Bloomington, IN · On-site

$13 - $17.75/hr

Communicates with customers via inbound and outbound manual calls * Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions ...

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Inbound Customer Service information

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How much do inbound customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound customer service in Indiana is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Indiana?

The most popular types of Inbound Customer Service jobs in Indiana are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $32,793 per year, or $15.8 per hour.

Inside Sales Specialist

Industrial Air Power LLC

Indianapolis, IN • On-site

Full-time

Re-posted 2 days ago

Job description

Description

Industrial Service Group is seeking a self-motivated and results driven Inside Sales Specialist to join our team! This is an in-office role at our Indianapolis HQ (9355 Delegates Row, Indianapolis, IN 46240) as part of our centralized inside sales and customer service organization, reporting to the Manager, Inside Sales.


The Inside Sales Specialist is responsible for best-in-class customer service, e-commerce order management, and outbound selling via phone and email to new and existing customers. Inside Sales Specialist may be assigned specific tasks or special projects as needed for the business.


Key Responsibilities:

  • Respond to inbound customer inquiries, with professionalism and urgency, via phone, email, and chat
  • Execute daily outbound calls to grow revenue and expand customer relationships
  • Build and maintain key account relationships
  • Assist customers in determining product needs and resolve all customer issues related to orders, delivery, billing or product questions
  • Prepare quotes, confirm pricing and availability, and follow up to close orders
  • Collaborate with internal teams to ensure timely and accurate fulfillment of customer orders
  • Enter, manage, and track customer orders accurately within the ERP system
  • Meet or exceed individual performance metrics including, activity levels, revenue targets, and customer retention goals

Requirements

  • 3+ years of experience in industrial distribution, industrial manufacturing, or a related inside sales/customer service role
  • Experience handling inbound customer service in a distribution environment (phone, email, website)
  • Working knowledge of ERP systems for order entry and quoting
  • Comfort with outbound phone and email sales activity
  • Strong communication and organizational skills
  • Ability to work in-office in Indianapolis, IN

Preferred:

  • Familiarity with CRM systems and eCommerce platforms
  • Prior experience supporting both service and product sales
  • Working knowledge of compressor equipment and parts

Apply