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Inbound Customer Service Advocate Jobs (NOW HIRING)

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a ...

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Daniels Health

Customer Service Advocate

Salt Lake City, UT · On-site

$20.71 - $22.13/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Daniels Health

Customer Service Advocate

Richmond, VA

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Daniels Health

Customer Service Advocate

Salt Lake City, UT · On-site

$20.71 - $22.13/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

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As of Sep 10, 2026, the average hourly pay for inbound customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

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Infographic showing various Inbound Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

Windsor Locks, CT • On-site

Mazak
Manufacturing • 501 - 1,000 employees
Learn more about Mazakexternal

Other

Re-posted 22 days ago

Mazak Corporation rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Description

Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a liaison between the service team and customers along with supporting the service team internally through the following responsibilities listed.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

* Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations

* The proficient D365 associate will help support the Region in consistent system usage and technical support/training

* Improve communications between Mazak and the customer by assisting Team Leaders in advising customers of Field Service Technician upcoming appointments, and regularly following-up with customers as needed.

* Conducts customer survey after case is closed to assess level of customer satisfaction

* Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal.

* Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset movement

Secondary duties may include, but are not limited to the following:

* Monitor service receipts and close out workorders.

* Process Mitsubishi orders, returns and other associated issues along with other vendors as well

* Assist monitoring D365 "Parts and Other Cases"; distribute customer purchase orders to the appropriate team

* Complete and submit Ringi-Shos for building and service supplies.

* Assist Team Leaders as needed with shipping service tools to Service Technicians.

* Assist Install Coordinators with accessory delivery updates and customer coordination follow-ups.

* Assist in special projects/ requests as needed by the Service Manager

* Handle invoicing for service by distributors/vendors or any other related service billing/invoicing duties.

Education/Cortication's:

* High School Diploma or GED Required

Skills:

* Strong Customer Service skills.

* Experience is using all Microsoft Office products.

* Account Receivable and D-365 experience a plus.

* Ability to multi-task.

* Excellent communication skills, including email etiquette.

* Have great attention to detail.

* Know how to work effectively using Time Management skills.

* Ability to effectively work in a team environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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