ZipRecruiter

Log In

1

Inbound Calls Jobs in Minnesota (NOW HIRING)

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

  • PTO

Answer inbound calls promptly and professionally * Help customers with questions, concerns, or service requests * Direct calls to the correct department or team member * Record call details and ...

GetWireless

Customer Service Representative

Eden Prairie, MN · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The support will consist of handling inbound calls, assisting sales with new account setups, researching account credit issues, communications with Supply Chain and Shipping, and customer ...

Tessco, LLC

Customer Service Representative

Eden Prairie, MN

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The support will consist of handling inbound calls, assisting sales with new account setups, researching account credit issues, communications with Supply Chain and Shipping, and customer ...

Motorworks Auto

First Ring BDC

Waite Park, MN · On-site

$14.25 - $19/hr

Answer inbound calls promptly and professionally * Schedule customer appointments accurately * Provide status updates and basic information to callers * Document call details clearly in our systems

previous pagenext page

Showing results 21-40

All JobsInbound Calls JobsInbound Calls Jobs in Minnesota

Inbound Calls information

What are inbound calls?

Inbound calls are telephone calls initiated by customers or clients to a business or contact center, typically seeking support, information, or assistance with products and services. Employees handling inbound calls are responsible for addressing customer inquiries, resolving issues, and providing a positive customer experience. These calls are crucial for businesses as they help build customer trust and loyalty. Inbound call roles often require strong communication skills, patience, and product knowledge.

What are the key skills and qualifications needed to thrive as an inbound call representative?

To thrive as an Inbound Call Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, problem-solving, and a positive attitude are essential soft skills for effectively addressing customer inquiries and concerns. These combined skills ensure efficient service delivery, customer satisfaction, and contribute to the overall success of the call center environment.

What are some common challenges faced in an inbound calls role and how can they be managed?

One common challenge in an inbound calls role is handling high call volumes while maintaining excellent customer service. Agents often need to quickly resolve diverse customer issues and may encounter upset or frustrated callers. Effective time management, active listening skills, and using scripts or knowledge bases can help manage these situations. Most teams provide ongoing training and support, and experienced colleagues or supervisors are usually available for guidance. Developing resilience and strong communication skills are key to thriving in this fast-paced environment.

What is the difference between Inbound Calls vs Customer Service Representative?

AspectInbound CallsCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationProviding assistance, resolving issues, and answering inquiries from customers
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
CertificationsNot always required, but customer service or communication certifications can helpSimilar certifications may be beneficial but not mandatory

Inbound Calls and Customer Service Representatives share many skills and work environments, often overlapping in call centers and support roles. The main difference is that inbound calls focus specifically on managing incoming customer contacts, while customer service representatives may handle a broader range of customer interactions, including outbound calls and other communication channels.

What is an inbound calls job description?

An inbound calls job involves answering incoming phone calls from customers or clients to provide assistance, information, or support related to products or services. Employees in this role need strong communication skills, patience, and familiarity with customer service tools or CRM systems. The position often requires a good understanding of company policies and the ability to resolve issues efficiently.

What are popular job titles related to Inbound Calls jobs in Minnesota?

For Inbound Calls jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Inbound Calls jobs in Minnesota look for?

The top searched job categories for Inbound Calls jobs in Minnesota are:

What cities in Minnesota are hiring for Inbound Calls jobs?

Cities in Minnesota with the most Inbound Calls job openings:

Inbound Calls jobs near you
Infographic showing various Inbound Calls job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Care Specialist - Call Center

Motorworks Auto

Waite Park, MN • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

First Ring BDC (An extension of Motor Works Auto Repair)
Customer Service Representative (Inbound Calls & Scheduling)
First Ring BDC | Waite Park, MN
$18-$20/hour • 100% Employer-Paid Health Insurance • No Cold Calling • Growth Opportunities
Looking for a customer service job where people actually enjoy coming to work?
At First Ring BDC, you'll spend your day helping customers, scheduling appointments, and being the friendly voice that makes someone's day a little easier. We're a fast-growing company with a supportive team, modern technology, and leadership that believes in investing in its employees.
You'll enjoy a casual office environment, a predictable full-time schedule, and no automotive experience is required-we'll teach you everything you need to know.
This is NOT your typical call center.
  • Primarily inbound calls
  • Very little outbound calling
  • No high-pressure sales quotas
  • Paid training and ongoing support
  • Friendly, team-focused environment

If you enjoy talking with people, solving problems, and staying busy throughout the day, we'd love to meet you.
Why You'll Love Working Here
$18-$20 per hour
100% Company-Paid Medical, Dental & Vision Insurance
Up to 10 days of Paid Time Off per year, accruing immediately
401(k) with Company Match
Paid Training
Career Growth Opportunities
Modern Equipment & Technology
Casual Office Environment
Predictable Full-Time Schedule
Supportive Leadership & Positive Team Environment
Stable, Full-Time Employment
About First Ring BDC
First Ring BDC is a sister company of Motor Works Auto Repair. We partner with repair shops across the country.
We help thousands of customers every month by scheduling appointments, answering questions, and connecting drivers with trusted automotive professionals.
Our mission is simple:
Deliver an exceptional customer experience on every call.
What You'll Do
  • Answer inbound customer calls professionally
  • Schedule automotive service appointments
  • Help customers with repair updates
  • Answer basic service and pricing questions
  • Transfer calls to service advisors when needed
  • Recommend appropriate services when applicable
  • Accurately document customer information
  • Create a positive experience for every customer

We're Looking For Someone Who Is...
  • Friendly and enjoys helping people
  • A great communicator
  • Reliable with excellent attendance
  • Organized and detail-oriented
  • Comfortable using computers and learning new software
  • Able to multitask in a fast-paced environment
  • Positive, coachable, and a team player

Preferred Experience
Experience in any of these areas is a plus:
  • Customer Service
  • Call Center
  • Receptionist
  • Front Desk
  • Retail
  • Hospitality
  • Administrative Support
  • Office Assistant
  • Appointment Scheduling

No automotive experience is required. If you have great customer service skills and a willingness to learn, we'll provide the training you need to succeed.
Qualifications
  • 2+ years of customer service experience preferred
  • Basic computer skills
  • Ability to type 40+ WPM
  • Full-time availability during operating hours:
  • Monday-Friday: 6:00 AM-7:30 PM
  • Possibility of Rotating Saturdays

Ready to Join Us?
If you're looking for more than "just another call center job," this could be the opportunity you've been searching for.
We're building a team of friendly, dependable people who enjoy helping customers and supporting one another.
Apply today! Our application takes about 3 minutes and is fully mobile-friendly.

Apply