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Inbound Call Jobs in Texas (NOW HIRING)

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX

$21/hr

Team Lead Inbound Call Center Location: Winston, NC-Onsite Contract: C2H Rate: $21/hr on w2 This position requires individuals to perform the following duties and work as part of a team: * Meet all ...

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How much do inbound call jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for inbound call in Texas is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.02 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call vs Customer Service Representative?

AspectInbound CallCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationAssisting customers with inquiries, complaints, and product or service issues
Required SkillsCommunication, problem-solving, patienceCommunication, conflict resolution, product knowledge
Work EnvironmentCall centers, remote workCall centers, retail, office settings
Common CertificationsNone specific, customer service trainingCustomer service certifications often preferred

Both roles involve assisting customers via phone, but an Inbound Call specialist primarily handles incoming calls, while a Customer Service Representative may handle a broader range of customer interactions across multiple channels. Understanding these differences helps job seekers target the right roles in customer support.

What are inbound call jobs?

Inbound call jobs involve handling incoming phone calls from customers or clients, typically in a call center environment. Employees in these roles assist callers by answering questions, resolving issues, processing orders, or providing information about products and services. The primary focus is on delivering excellent customer service and efficiently addressing the needs of each caller. These jobs often require strong communication skills, patience, and the ability to troubleshoot common customer concerns.

What is an inbound call job description?

An inbound call job involves handling incoming calls from customers or clients to provide support, answer questions, process orders, or resolve issues. These roles often require good communication skills, active listening, and familiarity with customer service tools or CRM systems. The job typically occurs in a call center or office environment and may involve shift work or specific performance metrics.

What job makes $10,000 a month without a degree?

In roles such as sales, real estate, or certain freelance professions, individuals can earn $10,000 or more per month without a formal degree by leveraging skills, experience, and client networks. High-income potential often depends on performance, industry demand, and entrepreneurial effort, rather than formal education alone.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding patience, active listening, and a calm demeanor are soft skills that set top performers apart. These skills ensure customer satisfaction, efficient issue resolution, and a positive company reputation in a fast-paced environment.

What is an inbound call?

An inbound call is a phone call received by a company's customer service or support team, often initiated by a customer seeking assistance or information. Inbound call center agents typically handle inquiries, resolve issues, and provide support using communication skills and call center software. This role requires good communication skills and the ability to manage multiple calls efficiently.

How can I make 2000 a week working from home?

In inbound call jobs, earning $2000 a week typically requires high call volume, experience, and possibly working multiple shifts or overtime. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent performance can help increase earnings, especially in commission-based or incentive-driven roles. However, most inbound call positions offer fixed hourly wages, so reaching this income level may involve working additional hours or seeking roles with higher pay structures.

What are some typical challenges faced by inbound call center agents, and how can they effectively manage them?

Inbound call center agents often encounter challenges such as handling high call volumes, dealing with upset or frustrated customers, and maintaining accurate information under pressure. To manage these effectively, agents benefit from strong communication skills, patience, and thorough training on company products and policies. Supportive team structures and access to up-to-date resources also help agents resolve issues efficiently and maintain a positive customer experience. Regular feedback and coaching from supervisors further support continuous improvement and stress management.
What are popular job titles related to Inbound Call jobs in Texas? For Inbound Call jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Inbound Call jobs in Texas look for? The top searched job categories for Inbound Call jobs in Texas are:
Inbound Call jobs near you
Infographic showing various Inbound Call job openings in Texas as of June 2026, with employment types broken down into 89% Full Time, 3% Part Time, 1% Temporary, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,587 per year, or $16.1 per hour.

Inbound Call Center Agent

Cerida Investment Corp

El Paso, TX

$16.50/hr

Full-time

Posted 8 days ago

Job description

Inbound Call Center Agent
Hours: Vary

Monday – Friday: 08:00 AM – 10:00 PM

Saturday - Sunday: 10:00 AM – 07:00 PM

Salary: $16.50 an hour
Benefits available after 60 Days for Full-Time Employees

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

SUMMARY OF POSITION

The Customer Service Representative's primary responsibilities include handling inbound and outbound calls from customers, addressing their questions and concerns, and providing effective solutions to meet their current and future needs. Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery.

Duties/Responsibilities:

  • Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Guide callers through basic troubleshooting, navigation of the company website, or using Telrite products or services.
  • Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related matters.
  • Collaborate with other customer care associates and leadership to improve customer service.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Strong active listening skills.
  • Exceptional interpersonal and rapport-building skills.
  • A patient and empathetic attitude.
  • Comfortable working in a fast-paced atmosphere.
  • Ability to work independently.
  • Strong organizational and attention to detail skills.

Education/Experience:

  • High school diploma or equivalent.
  • One or more years of customer service experience.
  • Stable employment history.
  • Knowledge of customer service practices and principles.
  • Passion for delivering great customer service.
  • Solid problem-solving and troubleshooting skills.
  • Ability to multitask with attention to detail and accuracy.