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Inbound Call Jobs in Alberta (NOW HIRING)

EFW Radiology

Booking Clerk

Calgary, AB · On-site

... Call Center Supervisor Role Overview: * Perform various booking functions and ensures that physician requirements and patient needs are met in an efficient manner. * Manage large numbers of inbound ...

Katz Group

Manager, Ticket Sales

Edmonton, AB · On-site

Oversee inbound and outbound sales efforts across Season Seats and Partial Plans * Establish and ... Conduct regular 1:1 coaching sessions, call reviews and performance evaluations * Monitor sales ...

Fortinet

Inside Territory Account Manager

Calgary, AB

CA$101K - CA$124K/yr

Accept inbound and perform outbound telephone calls to identify sales opportunities. * Meet and exceed daily call & activity metrics. * Manage customer presentation and demos via online tools * Track ...

Reimagined Parking

Customer Service Agent

Edmonton, AB · On-site

$19 - $21/hr

Meet performance standards through call monitoring, recording, and quality assessments. * Maintain ... Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs)

Acara Solutions

Material Handler

Airdrie, AB

CA$20/hr

... inbound materials, picking specific customer orders, and resolving count discrepancies. * All ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

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All JobsInbound Call JobsInbound Call Jobs in Alberta

Inbound Call information

What is an inbound call job?

Inbound call jobs involve handling incoming phone calls from customers or clients, typically in a call center environment. Employees in these roles assist callers by answering questions, resolving issues, processing orders, or providing information about products and services. The primary focus is on delivering excellent customer service and efficiently addressing the needs of each caller. These jobs often require strong communication skills, patience, and the ability to troubleshoot common customer concerns.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding patience, active listening, and a calm demeanor are soft skills that set top performers apart. These skills ensure customer satisfaction, efficient issue resolution, and a positive company reputation in a fast-paced environment.

What are some typical challenges faced by inbound call center agents, and how can they effectively manage them?

Inbound call center agents often encounter challenges such as handling high call volumes, dealing with upset or frustrated customers, and maintaining accurate information under pressure. To manage these effectively, agents benefit from strong communication skills, patience, and thorough training on company products and policies. Supportive team structures and access to up-to-date resources also help agents resolve issues efficiently and maintain a positive customer experience. Regular feedback and coaching from supervisors further support continuous improvement and stress management.

What is the difference between Inbound Call vs Customer Service Representative?

AspectInbound CallCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationAssisting customers with inquiries, complaints, and product or service issues
Required SkillsCommunication, problem-solving, patienceCommunication, conflict resolution, product knowledge
Work EnvironmentCall centers, remote workCall centers, retail, office settings
Common CertificationsNone specific, customer service trainingCustomer service certifications often preferred

Both roles involve assisting customers via phone, but an Inbound Call specialist primarily handles incoming calls, while a Customer Service Representative may handle a broader range of customer interactions across multiple channels. Understanding these differences helps job seekers target the right roles in customer support.

Inbound Call jobs near you
Infographic showing various Inbound Call job openings in Alberta as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Bilingual Broker Billing Specialist - Term

Calgary, AB • Hybrid

Wawanesa Insurance
Insurance Services • 1 - 5K employees
Learn more about Wawanesa Insuranceexternal

CA$55K/yr

Full-time, Part-time

Retirement, PTO

Posted 22 days ago

Job description

Job ID: 10269 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS. 

Working Business Language: Bilingual in French and English. This role requires regular interaction with members and external stakeholders across Canada where the business languages utilized are both English and French.As such, the successful candidate must be fully proficient in English and French. 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is: $55,000.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Under direct moderate supervision, this job contributes to Wawanesa's success by acting as the primary point of contact for brokers and policy holders through Inbound Calls with billing and payment related inquiries. 

This is a 6-month term position. 

Job Responsibilities

  • Deliver exceptional customer service by responding to inbound inquiries, investigating complex billing issues, and providing clear solutions to keep policies in good standing.
  • Collaborate closely with internal departments-including Underwriting and Remittance Processing-to resolve requests, redirect outofscope items, and maintain strong working relationships.
  • Manage a variety of billing-related processes such as payment plan and withdrawal date changes, Hold Cancellations, Exit Delinquencies, Move Payments, Recollections, Payment Deferrals, and Equalizing Scheduled Withdrawals.
  • Support refund-related activities, including refund reissues, credit card payment reversals, payment traces, and refund status inquiries.
  • Navigate multiple systems and applications (e.g., Guidewire PolicyCenter/BillingCenter, JIRA, SharePoint, Genesys Telephony, MS Teams, Microsoft Office Suite) while aiming for First Call Resolution.
  • Handle email inquiries within service levels, reprint account notices as needed, and perform additional duties as assigned.
Qualifications
  • Fully bilingual in French and English.
  • At least 2 years relevant experience in customer service within a high-volume, call center environment.
  • Strong analytical and math skills for reviewing complex billing information.
  • Excellent verbal and written communication with strong customer service focus.
  • Skilled in problemsolving and managing difficult conversations.
  • High attention to detail, clear communication, and effective questioning.
  • Strong organizational and multitasking abilities.
  • Collaborative team player; able to work scheduled shifts.
  • Completion of a post-secondary program would be considered an asset.
  • Actively pursuing or willing to pursue CIP is an asset. 


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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