CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...
CA$850/wk
We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...
Call Center Agent
Montreal, QC · Hybrid
Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes * Promote Transat products (e.g. seat selection, baggage, special services ...
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Call Center Agent
Montreal, QC · Hybrid
Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes * Promote Transat products (e.g. seat selection, baggage, special services ...
Agent, centre d'appels et audit Sommaire du poste Sous la supervision du superviseur, centre ... Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and ...
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Agent, centre d'appels et audit Sommaire du poste Sous la supervision du superviseur, centre ... Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and ...
About The Role The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details ...
About The Role The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details ...
Placement agent
Montreal, QC · On-site
Distribute and manage employee schedules Analyze and process files Profile sought for this position of Call Center Agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...
Placement agent
Montreal, QC · On-site
Distribute and manage employee schedules Analyze and process files Profile sought for this position of Call Center Agent: Diploma of Professional Studies (DES); 1 to 2 years of experience in similar ...
Nous sommes a la recherche d'un agent de centre d'appels dynamique et oriente vers le service client pour rejoindre notre equipe. Vous serez responsab.
Nous sommes a la recherche d'un agent de centre d'appels dynamique et oriente vers le service client pour rejoindre notre equipe. Vous serez responsab.
Bilingual in English and FrenchAnswer inbound customer service phone calls Correspond with customers via email and live chat sessionsAchieve call center metric targets and customer satisfaction ...
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Bilingual in English and FrenchAnswer inbound customer service phone calls Correspond with customers via email and live chat sessionsAchieve call center metric targets and customer satisfaction ...
Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment. * Maintain familiarity with policies and procedures of the ...
Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment. * Maintain familiarity with policies and procedures of the ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Quick apply
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Un permis d'agent de sécurité et une carte de premiers soins valide * Être bilingue autant ... Expérience en répartition/ centre d'appels un atout SSMTL
Un permis d'agent de sécurité et une carte de premiers soins valide * Être bilingue autant ... Expérience en répartition/ centre d'appels un atout SSMTL
Sous la responsabilité du Gestionnaire du Centre de coordination des opérations, l'agent(e) de centre de coordination des opérations coordonne les ressources, notamment les conducteurs et les ...
Sous la responsabilité du Gestionnaire du Centre de coordination des opérations, l'agent(e) de centre de coordination des opérations coordonne les ressources, notamment les conducteurs et les ...
What you bring * one to two years of experience in customer service, a call centre or a similar ... un(e) agent(e) au service à la clientèle pour se joindre à son Centre de services nord ...
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What you bring * one to two years of experience in customer service, a call centre or a similar ... un(e) agent(e) au service à la clientèle pour se joindre à son Centre de services nord ...
Agent de Sécurité
Laval, QC · On-site
Agent(e) de sécurité - Laval, QC Salaire : 22,00 $/heure | Temps partiel Joignez-vous à l'équipe Allied Universal! Allied Universal est à la recherche d' agents(es) de sécurité professionnels ...
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Agent de Sécurité
Laval, QC · On-site
Agent(e) de sécurité - Laval, QC Salaire : 22,00 $/heure | Temps partiel Joignez-vous à l'équipe Allied Universal! Allied Universal est à la recherche d' agents(es) de sécurité professionnels ...
Nous cherchons à combler un poste permanent à temps complet d' Agent de commercialisation à nos bureaux de Ville St-Laurent. L'agent de commercialisation relève du directeur de produits, et ...
Quick apply
Nous cherchons à combler un poste permanent à temps complet d' Agent de commercialisation à nos bureaux de Ville St-Laurent. L'agent de commercialisation relève du directeur de produits, et ...
Agent de sécurité Brossard
Brossard, QC · On-site
Agent(e) de sécurité - Brossard , QC Salaire : 22,00 $/heure | Temps Plein Joignez-vous à l'équipe Allied Universal! Allied Universal est à la recherche d' agents(es) de sécurité ...
Quick apply
Agent de sécurité Brossard
Brossard, QC · On-site
Agent(e) de sécurité - Brossard , QC Salaire : 22,00 $/heure | Temps Plein Joignez-vous à l'équipe Allied Universal! Allied Universal est à la recherche d' agents(es) de sécurité ...
Overview Agent de Recouvrement (possibilité de poste hybride) Montréal, QC, CA L'Agence de recouvrement Systèmes Transworld Canada, (TSI), un leader reconnu à l'échelle nationale et ...
Overview Agent de Recouvrement (possibilité de poste hybride) Montréal, QC, CA L'Agence de recouvrement Systèmes Transworld Canada, (TSI), un leader reconnu à l'échelle nationale et ...
Agent(e)s de sécurité - Coteau-du-Lac Allied Universal est à la recherche d' agents de sécurité professionnels pour rejoindre son équipe à Coteau-du-Lac . En tant qu'agent de sécurité, vous ...
Quick apply
Agent(e)s de sécurité - Coteau-du-Lac Allied Universal est à la recherche d' agents de sécurité professionnels pour rejoindre son équipe à Coteau-du-Lac . En tant qu'agent de sécurité, vous ...
Agent(e) de securite - Poste occasionnel sur appel | Montreal Allied Universal est a la recherche d' Agent(e)s de securite professionnels, bilingues et dynamiques pour se joindre a son equipe a ...
Agent(e) de securite - Poste occasionnel sur appel | Montreal Allied Universal est a la recherche d' Agent(e)s de securite professionnels, bilingues et dynamiques pour se joindre a son equipe a ...
Agent(e) de sécurité - Poste de NUIT - Boucherville Allied Universal est à la recherche d' agent(e)s de sécurité professionnel(le)s pour se joindre à son équipe à Boucherville ! Détails du ...
Quick apply
Agent(e) de sécurité - Poste de NUIT - Boucherville Allied Universal est à la recherche d' agent(e)s de sécurité professionnel(le)s pour se joindre à son équipe à Boucherville ! Détails du ...
Inbound Call Centre Agent information
What is the difference between Inbound Call Centre Agent vs Customer Service Representative?
| Aspect | Inbound Call Centre Agent | Customer Service Representative |
|---|---|---|
| Primary Role | Handle incoming calls to assist customers, process orders, or resolve issues | |
| Work Environment | Call centers, customer support departments | |
| Required Skills | Communication, problem-solving, product knowledge | |
| Common Certifications | Customer service certifications, communication skills training |
Both roles involve assisting customers via phone, often in call center settings, and require strong communication skills. Inbound Call Centre Agents focus specifically on handling incoming calls related to orders, inquiries, or support, while Customer Service Representatives may also handle other channels like email or chat. The roles are similar in credentials and work environment, but the Inbound Call Centre Agent role emphasizes phone-based interactions within call centers.
How do I become an inbound call centre agent with no experience?
To become an inbound call centre agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers offer on-the-job training, so having a high school diploma or equivalent and basic computer skills can help you get started; certifications in customer service or call center software can also improve your chances.
What does an inbound call centre agent do?
An inbound call centre agent handles incoming calls from customers to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer relationship management (CRM) software to document interactions and ensure customer satisfaction.
Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience
AFG Inc •
11 - 50 employees11 - 50 employees
CA$850/wk
Full-time, Temporary
Posted 21 days ago
Job description
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.
Role Overview:We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.
This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit.
Requirements:- Access to a smartphone, tablet, or computer with a functional camera
- Reliable internet connection
- Ability to read instructions carefully and provide honest, detailed feedback
- An active email address to receive study invitations and participation details
- Take part only in studies that match your interests and schedule
- Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
- No experience needed, including no previous call centre agent background. Just a willingness to share your opinions
- Some studies may include early access to new products or services before launch
- Many studies offer compensation, which varies by study type and duration
- Up to $850 per week (amount varies based on the selected focus group or research assignment)
If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time remote roles, we invite you to submit your interest online today.
Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
About AFG
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