ZipRecruiter

Log In

1

Inbound Call Center Insurance Sales Service Agent Jobs

Fairlane Town Center

Member Service Agent

Dearborn, MI · On-site

$23/hr

Provide superior friendly phone service in an inbound call center to enhance the relationship with ... Meet monthly sales goals. * Provide solutions based, accurate service, including inquiries ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$18/hr

... and service to our customers. This is an inbound & outbound calling position following up on ... sales opportunities. This is a full time position. Occasional weekend hours. ESSENTIAL DUTIES AND ...

Perun HR

Remote Commercial Customer Service Agent

$15.75 - $21.25/hr

Remote Commercial Customer Service Agent Philadelphia, Pennsylvania, United States Or refer someone ... Strong problem-solving skills. * 1 year of Call Center Customer Service experience (Inbound calls)

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsInbound Call Center Insurance Sales Service Agent Jobs

Inbound Call Center Insurance Sales Service Agent information

See salary details

$5

$25

$46

How much do inbound call center insurance sales service agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound call center insurance sales service agent in the United States is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.73 per hour, depending on experience, location, and employer.

What does an inbound call center insurance sales service agent do?

An Inbound Call Center Insurance Sales Service Agent answers incoming calls from potential and existing customers who are interested in purchasing or learning more about insurance products. Their main responsibilities include providing information about policies, assisting with quotes, handling customer inquiries, and sometimes processing policy changes or renewals. They focus on understanding customer needs, recommending suitable insurance options, and ensuring a high level of customer satisfaction. Agents also document customer interactions and may be responsible for meeting sales or service targets set by their employer.

What are some common challenges faced by an inbound call center insurance sales service agent, and how can they be managed?

Inbound Call Center Insurance Sales Service Agents often face challenges such as handling high call volumes, managing customer objections, and keeping up with changing insurance products and regulations. To manage these challenges, agents typically receive comprehensive training, utilize scripts and knowledge bases, and participate in ongoing professional development. Strong communication skills, patience, and resilience are key to maintaining high customer satisfaction and meeting sales targets in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an inbound call center insurance sales service agent, and why are they important?

To thrive as an Inbound Call Center Insurance Sales Service Agent, you need a solid understanding of insurance products, sales techniques, and customer service principles, typically supported by a high school diploma and, in many cases, state insurance licensure. Familiarity with customer relationship management (CRM) software, call center phone systems, and quoting tools is essential. Outstanding communication, active listening, problem-solving, and resilience under pressure help agents build trust and effectively resolve client concerns. These combined skills ensure agents can accurately address customer needs, comply with regulations, and meet sales and service targets in a fast-paced environment.

What is the difference between Inbound Call Center Insurance Sales Service Agent vs Customer Service Representative in Insurance?

AspectInbound Call Center Insurance Sales Service AgentCustomer Service Representative in Insurance
Primary RoleSell insurance policies and assist with policy inquiriesHandle customer questions, policy updates, and claims support
Required CredentialsInsurance licenses, sales trainingCustomer service skills, insurance knowledge
Work EnvironmentCall center, sales-focusedCall center or office, service-focused
Industry UsageCommon in insurance sales departmentsCommon in insurance customer support

While both roles involve phone communication within the insurance industry, the Inbound Call Center Insurance Sales Service Agent primarily focuses on selling policies and generating sales, whereas the Customer Service Representative in Insurance handles policy questions and support without a sales component.

What are popular job titles related to Inbound Call Center Insurance Sales Service Agent jobs?

For Inbound Call Center Insurance Sales Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Inbound Call Center Insurance Sales Service Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,907 per year, or $25.9 per hour.

Member Service Agent

Dearborn, MI • On-site

Fairlane Town Center
Retail • 11 - 50 employees
Learn more about Fairlane Town Centerexternal

$23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Member Service Agent

Join the DFCU Financial team today, and discover the benefits, rewards, and development opportunities from one of the largest and best managed credit unions in the country.

Do you enjoy helping others and thrive in a fast-paced, team-driven environment? As a Member Service Agent in our Member Service Center, you'll be the voice of our credit union—delivering friendly, knowledgeable support through phone and digital channels. You'll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whether part-time or full-time, this is your opportunity to build relationships, meet goals, and make a difference—all while working in a dynamic call center environment. If you're enthusiastic about service and ready to grow your career, we want to hear from you!

This position starts at $23.00/hour.

*You must be able to attend 8-10 weeks of paid training in Dearborn, Monday - Friday from 9am-5pm.

*And have the availability to work a rotational Saturday, once training is completed.

The Opportunity: Our Member Service Center is looking for both part-time and full-time Member Service Agents to join their team!

What You'll Do:

  • Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
  • Work in a fast-paced, high-volume, dynamic learning environment.
  • Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
  • Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
  • Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
  • Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
  • Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
  • Maintain quality standards in all aspects of work.
  • Comply with all credit union policies and procedures, including security.
  • Identify processing errors and bring them to the attention of management.
  • Perform end-of-day transaction review and/or balancing.

What You'll Need:

  • High school diploma or equivalent.
  • Ability to work in a fast-paced, high-volume, dynamic environment.
  • Previous customer service and sales experience preferred.
  • Articulate phone skills, including excellent listening skills.
  • Strong computer and technology skills.
  • Basic math skills.
  • Proficient in Microsoft 365.
  • Demonstrated analytical and problem-solving skills.
  • Able to initiate and embrace change.
  • Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

What We Offer:

  • Potential for hybrid/remote schedule once training is completed
  • Monthly cash incentives for meeting performance goals
  • Employee bonus program
  • Paid lunch time
  • Employee referral payouts for recruiting your friends and family
  • Paid time off
  • Paid holidays (13 per year)
  • 401k plan match, dollar for dollar up to 4%
  • 401k additional employer contribution after one year at 5%
  • Tuition reimbursement / Education assistance (full-time only)
  • Medical, dental and vision insurance effective date of hire
  • Health savings account (HSA)
  • Flexible spending accounts for medical and dependent care expenses
  • Adoption assistance for qualified expenses maximum $10,000 per child (full time only)
  • Wellness initiatives and reimbursements
  • Pre-paid legal services plan
  • Identity protection plan
  • Accident supplemental plan
  • Short- & long-term disability plans paid for by company (full time only)
  • Company provided basic life insurance
  • Pet Insurance
  • Free financial planning assistance
  • Numerous fun employee events throughout the year
  • Volunteer and community engagement opportunities
  • Employee loan discounts (closed-end loans)
  • Service / anniversary awards
  • Employee discounts for company logo wear
  • Recognition and awards for outstanding team and individual performance (branch and member service center employees)
  • Ongoing training opportunities
  • Leadership development program
  • Flexible scheduling for students

Apply