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Inbound Call Center Insurance Sales Service Agent Jobs

Modalways

Inbound Call Center Agent

Atlanta, GA · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Inbound Call Center Agent ... Benefits: * Health insurance * Paid time off * Professional development opportunities * Career ...

New

AnswerNet

Inbound Call Center Agent

$16/hr

Technical Support Representative Inbound Call Center Agent Hours: Vary Monday - Friday: 12:00 PM ... services, appointment setting and confirmation, customer support, third-party verification, sales ...

Sloane Automotive

CALL CENTER

Glenside, PA · On-site

$15.25 - $19.50/hr

This position involves making inbound and outbound calls - No cold calling! * Growth opportunities * Paid training & employee discounts Requirements of the Call Center Customer Service Agent:

Hiregy

Inbound Call Center Sales Hybrid

Caledonia, MI · On-site

$100K/yr

Work in inbound insurance sales, where customers are calling to purchase auto, home, and renters ... Deliver exceptional customer service by educating customers on coverage options and costs, ensuring ...

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Inbound Call Center Insurance Sales Service Agent information

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How much do inbound call center insurance sales service agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound call center insurance sales service agent in the United States is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.73 per hour, depending on experience, location, and employer.

What does an inbound call center insurance sales service agent do?

An Inbound Call Center Insurance Sales Service Agent answers incoming calls from potential and existing customers who are interested in purchasing or learning more about insurance products. Their main responsibilities include providing information about policies, assisting with quotes, handling customer inquiries, and sometimes processing policy changes or renewals. They focus on understanding customer needs, recommending suitable insurance options, and ensuring a high level of customer satisfaction. Agents also document customer interactions and may be responsible for meeting sales or service targets set by their employer.

What are some common challenges faced by an inbound call center insurance sales service agent, and how can they be managed?

Inbound Call Center Insurance Sales Service Agents often face challenges such as handling high call volumes, managing customer objections, and keeping up with changing insurance products and regulations. To manage these challenges, agents typically receive comprehensive training, utilize scripts and knowledge bases, and participate in ongoing professional development. Strong communication skills, patience, and resilience are key to maintaining high customer satisfaction and meeting sales targets in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an inbound call center insurance sales service agent, and why are they important?

To thrive as an Inbound Call Center Insurance Sales Service Agent, you need a solid understanding of insurance products, sales techniques, and customer service principles, typically supported by a high school diploma and, in many cases, state insurance licensure. Familiarity with customer relationship management (CRM) software, call center phone systems, and quoting tools is essential. Outstanding communication, active listening, problem-solving, and resilience under pressure help agents build trust and effectively resolve client concerns. These combined skills ensure agents can accurately address customer needs, comply with regulations, and meet sales and service targets in a fast-paced environment.

What is the difference between Inbound Call Center Insurance Sales Service Agent vs Customer Service Representative in Insurance?

AspectInbound Call Center Insurance Sales Service AgentCustomer Service Representative in Insurance
Primary RoleSell insurance policies and assist with policy inquiriesHandle customer questions, policy updates, and claims support
Required CredentialsInsurance licenses, sales trainingCustomer service skills, insurance knowledge
Work EnvironmentCall center, sales-focusedCall center or office, service-focused
Industry UsageCommon in insurance sales departmentsCommon in insurance customer support

While both roles involve phone communication within the insurance industry, the Inbound Call Center Insurance Sales Service Agent primarily focuses on selling policies and generating sales, whereas the Customer Service Representative in Insurance handles policy questions and support without a sales component.

What are popular job titles related to Inbound Call Center Insurance Sales Service Agent jobs?

For Inbound Call Center Insurance Sales Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Inbound Call Center Insurance Sales Service Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,907 per year, or $25.9 per hour.

Remote Inbound Call Center Agent

Remote

CubeSmart Self Storage
Warehousing and Storage • 5 - 10K employees
Learn more about CubeSmart Self Storageexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

CubeSmart rating

6.9

Company rating: 6.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

5th of 29 rated removal and storage companies

Job description

CubeSmart Inbound Call Center Agent

CubeSmart is looking for a 100% remote inbound call center agent, who will play a key role in offering our current and potential customers storage options by providing recommendations and ensuring customer satisfaction.

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

The primary functions of the inbound call center agent are to handle sales and service calls that come in from potential customers, enter information into our database, and resolve customer concerns while upholding the highest level of customer service. Specifically, the inbound call center agent will:

  • Communicate with customers via the telephone to furnish information requested by our customers.
  • Make recommendations based on customer's storage needs, determine location and availability of units, and complete rental reservation information.
  • Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
  • Provide outstanding customer service to customers and internal teammates.
  • Meet operational performance standards, goals and metrics.
Qualifications

CubeSmart seeks someone who enjoys customer interaction. We want to ensure that our customers are treated with the highest level of courtesy and professionalism.

The successful inbound call center agent (full-time) candidate will have:

  • A high school diploma or general education degree (GED).
  • A minimum of two years of customer service and/or sales experience.
  • Sales acumen and professional demeanor.
  • Strong verbal and written communication skills.
  • Strong multi-tasking and problem solving skills.
  • Ability to work well in a busy environment and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Ability to follow a call flow and close the sale over the telephone.
  • Ability to meet and exceed sales goals.
  • Must be flexible with your schedule and able to work weekends.
  • Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
  • Bilingual is a plus!

Note: You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.

The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CubeSmart offers a comprehensive benefits package that includes:

  • Competitive hourly base + monthly bonus
  • Paid training
  • Paid time off – vacation, sick and holidays
  • Medical, dental & vision coverage
  • 401k retirement plan with company match
  • Company paid short-term disability
  • Tuition reimbursement
  • Teammate discounts

We are an equal opportunity employer, minority/female/veteran/individuals with disabilities/sexual orientation/gender identity.

What CubeSmart employees say

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About CubeSmart

Sourced by ZipRecruiter

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Malvern, PA, US

Year founded

2004

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