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Inbound Associate Jobs in Federal Way, WA (NOW HIRING)

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering ... Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software ...

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering ... Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software ...

About the Role As a Receiving Associate , you will review and process inbound freight documentation, verify shipment information, enter freight data into TMW Transportation Management System (TMS ...

Receiving Associate

Tacoma, WA · On-site

$20.50 - $30.80/hr

About the Role As a Receiving Associate , you will review and process inbound freight documentation, verify shipment information, enter freight data into TMW Transportation Management System (TMS ...

Build up / Breakdown package containers ready for outbound/inbound flights. * Removal of tie-downs ... or visual aids Associate Requirements * HS Diploma or GED * Background Check * Able to Lift 50 ...

Distribution Center Associate

Kent, WA · On-site

$18.75 - $21.50/hr

Distribution Center Associate/Warehouse Associate | OmniCable Our Opportunity: OmniCable, LLC ... Inspect inbound stock for quality, count, and type. Ensure purchase order, packing slip and bill of ...

Union Warehouse Associate

Kent, WA · On-site

$18.25 - $21.75/hr

A Day in The Life of an Operations Associate As an Operations Associate, you will be responsible ... Perform verification of supplier inbound, customer returns, and branch returns * Enter order ...

Union Warehouse Associate

Kent, WA

$18 - $21.50/hr

A Day in The Life of an Operations Associate As an Operations Associate, you will be responsible ... Perform verification of supplier inbound, customer returns, and branch returns * Enter order ...

Union Warehouse Associate

Kent, WA · On-site

$18.25 - $21.75/hr

A Day in The Life of an Operations Associate As an Operations Associate, you will be responsible ... Perform verification of supplier inbound, customer returns, and branch returns * Enter order ...

Union Warehouse Associate

Kent, WA · On-site

$18 - $21.50/hr

A Day in The Life of an Operations Associate As an Operations Associate, you will be responsible ... Perform verification of supplier inbound, customer returns, and branch returns * Enter order ...

We are seeking the talents of a Stock Associate (part-time) to contribute to the next chapter of ... Managing inbound and outbound inventory flow * Keeping track of inventory levels at both warehouse ...

Distribution Center Associate

Kent, WA · On-site

$18.75 - $21.50/hr

Job Requirements Distribution Center Associate/Warehouse Associate | OmniCable Our Opportunity ... Inspect inbound stock for quality, count, and type. Ensure purchase order, packing slip and bill of ...

We are seeking the talents of a Stock Associate (part-time) to contribute to the next chapter of ... Managing inbound and outbound inventory flow Keeping track of inventory levels at both warehouse ...

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Inbound Associate information

See Federal Way, WA salary details

$9

$19

$30

How much do inbound associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound associate in Federal Way, WA is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What cities near Federal Way, WA are hiring for Inbound Associate jobs? Cities near Federal Way, WA with the most Inbound Associate job openings:

Inbound-Outbound Supervisor

Cyber Power Systems USA Inc

Kent, WA • On-site

Full-time

Posted 2 days ago

New


Job description

Overview

The Inbound-Outbound Supervisor is responsible for overseeing a wide variety of activities including inbound-outbound, documentation and reports, and operating various machinery. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems.

This position reports to the Warehouse Supervisor and the Senior Warehouse Manager and will interact on a regular basis with sales, administration, customer service, and management staff. This position works cooperatively with others.

Responsibilities
  • Determine schedules and assignments for work activities, based on work priority, quantity of equipment and skill level of staff.
  • Supervise employees performing inbound, receiving, and picking processes for the organization.
  • Partner and regularly update Warehouse Supervisor and Manager on status of projects, updates on process flows and providing solutions and suggestions to make improvements
  • Responsible for reviewing, assessing and updating the outbound process, documentation and report generation needs.
  • Responsible for reviewing, assessing and updating the inbound container process, documentation and report generation needs such as packaging, logs and other ad hoc needs.
  • Monitors received products and outbound orders to ensure proper condition, pallet configuration, labels, and customer specific requirements are being met.
  • Regularly operate RF scanner within our WMS system – High Jump ensuring accurate data information is obtained and recorded.
  • Operates heavy equipment (forklifts/clamp and reach truck/pallet jacks) to move materials when necessary.
  • Manages the loaded and shipped process to ensure quality and accuracy standards are met.
  • Enforces warehouse safety regulations and housekeeping practices and encourage employees to become safety conscious.
  • Proactively manages and communicates high priority orders for critical customer POs (cross-dock priority).
  • Maintain current knowledge of organizational policies and procedures, federal and state policies and directives.
  • Establish proper authority relationships among members of the work group and create a congenial work environment.
  • Attract and retain high quality staff providing training, assessing strengths and development needs and providing timely and specific feedback and helpful coaching.
  • Work diplomatically and effectively across cross-functional teams.
  • Attendance is an essential function of this position.
  • Performing all other duties as assigned.
Requirements
  • Associate of Arts degree
  • Minimum two years warehouse experience in relevant industry.
  • High school diploma and four years’ experience may be substituted
  • Intermediate level understanding of Warehouse Management Systems – HighJump System (RF scanner).
  • Ability to prioritize workload and manage in-bound team for maximum performance and turn around.
  • Enforce plant safety regulations and housekeeping practices and encourage employees to become safety conscious.
  • Ability to multi-task with a deep knowledge of product information, inventory counts, WHSE locations, and order assemble.
  • Able to lift up to 30 lbs. overhead and 100 lbs. with the proper equipment.
  • The capacity to learn how to operate a forklift safely.
  • Ability to work cross-functionally with customer support/ order management.
  • Professional written, verbal and interpersonal communication skills that produce desired results.
  • Ability to effectively present information and respond to questions from internal and external customers which includes coworkers, managers, customers, regulatory agencies and vendors.
  • Capable of reading and interpreting information, such as reports, general correspondence and policy guidelines, with the ability to share with others as needed.
  • Ability to use a computer and standard business and other work-related software with minimal instruction.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions and decimals.
  • Excellent active listening, decision-making, team building and customer service abilities.
  • Ability to work and prioritize independently with the capacity to collaborate with others.
  • Excellent time and organizational abilities with the ability to seek assistance in a professional manner.
  • Ability to manage multiple and varied projects simultaneously with minimal supervision while maintaining attention to detail.
  • Capable of demonstrating an understanding of, and being sensitive to, serving a culturally diverse customer base.
  • Demonstrated ability to learn and apply newly acquired feedback, skills, and knowledge.
  • Ability to maintain confidentiality and comply with professional ethics and standards.
  • Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the department.
  • Strong sense of urgency, accuracy, and follow through.
  • Ability to work independently and as a contributing team member; self-motivating
  • Proficient in D365 and Microsoft Office applications including PowerPoint, Word, etc. Emphasis on Excel
  • Flexible, organized, personable; professional attire required.

physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing these duties the person is regularly required to walk, stand, bend, climb stairs, kneel, or crouch and successfully demonstrate the ability to write or use a computer or other electronic devices and operate a variety of hand and power tools.
  • Employees in this position may need to regularly lift at least 30 lbs. and up to 80 pounds occasionally and may need to exert themselves while performing the above-mentioned duties.
  • Perform a variety of physical labor including climbing ladders, bending, kneeling, reaching and standing for long periods of time. Also includes being able to lift boxes, tools, equipment and materials.
  • Ability to drive a car and travel to worksites. Employee will be reimbursed mileage according to corporate reimbursement schedule if using a personal vehicle.
  • Reasonable accommodations will be made as needed to assure staff is safe. Assistance will be provided if employee is unable to complete a task.

qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Ability to pass a Criminal Background Check.
  • Current driver’s license along with a good driving record and valid insurance.