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Inbound Associate Jobs in Decatur, GA (NOW HIRING)

Covenant Logistics

Inventory Control Associate

Forest Park, GA · On-site

$16.50 - $20.25/hr

The purpose of the Inventory Control Associate position is to service all aspects associated with ... Report all Inbound Discrepancies to the Inventory Control Supervisor or Manager * Assist Operators ...

Covenant Logistics

Inventory Control Associate

Forest Park, GA · On-site

$16.50 - $20.25/hr

The purpose of the Inventory Control Associate position is to service all aspects associated with ... Report all Inbound Discrepancies to the Inventory Control Supervisor or Manager * Assist Operators ...

Cardinal Health

Warehouse Associate

Atlanta, GA · On-site

$19/hr

Job Summary The Assoc II, Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job ...

BentoBox

Customer Service Associate

Marietta, GA · On-site

$22/hr

Answer inbound customer calls and provide support for Bill Pay-related questions, service requests ... Current associates who require a workplace accommodation should refer to Fiserv's Disability ...

Cardinal Health

Warehouse Associate

Atlanta, GA · On-site

$19/hr

Job Summary The Assoc II, Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job ...

Cardinal Health

Warehouse Associate

Atlanta, GA

$19/hr

Job Summary The Assoc II, Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job ...

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Inbound Associate information

See Decatur, GA salary details

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How much do inbound associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound associate in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Decatur, GA are hiring for Inbound Associate jobs?

Cities near Decatur, GA with the most Inbound Associate job openings:

Inbound Associate jobs near you

Inventory Control Associate

Covenant Logistics

Forest Park, GA • On-site

$16.50 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Covenant Logistics rating

6.7

Company rating: 6.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

257th of 365 rated logistics

Job description

The purpose of the Inventory Control Associate position is to service all aspects associated with the daily functional inventory control in the distribution center or warehouse; including moves, cycle counts, helping both inbound and outbound associates, processing damages and all discrepancy reconciliation.
Responsibilities
  • Perform Cycle Counts
  • Process Damages
  • Report all Inbound Discrepancies to the Inventory Control Supervisor or Manager
  • Assist Operators with Any and All Discrepancies and System Issues
  • Prepare for and Assist with Annual Physical Inventory

Knowledge, Skills, and Abilities
  • Knowledge of or ability to learn SAP
  • Knowledge or ability to learn HighJump Warehouse Advantage system and/or customer operating systems
  • Knowledge of Microsoft Office (Excel, Word, PowerPoint and 365)
  • Basic computer skills
  • Ability to handle reoccurring problems
  • Basic math skills
  • Ability to multi-task.
  • Ability to perform work in a highly detailed and color-coded manner
  • Ability to maintain a high level of accuracy in preparing and entering information
  • Strong verbal & written communication skills
  • Excellent customer service skills
  • Ability to work within a team
  • Ability to read labels and numbers
  • Ability to operate in high speed and fast-paced environment
  • Ability to work without supervision
  • Ability to follow instructions as directed by the supervisor

Education/Experience
  • High School Diploma or equivalent
  • One year of previous warehouse administrative experience
  • Forklift experience, preferred
  • Leadership experience, a plus
  • WMS (Warehouse Management Systems) system experience, a plus
  • Prior RF Unit experience, a plus

Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure-ensuring your compensation is fair, motivating, and aligned with your growth.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health-from preventive care to peace of mind:
  • Medical, Dental & Vision Insurance
  • Telemedicine Access
  • Company-Paid Short & Long-Term Disability Coverage
  • Health Savings Account (HSA)
  • Company-Paid Life Insurance

Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
  • Generous Paid Time Off (PTO)
  • Paid Company Holidays
  • Time off to Volunteer

Culture-Driven Perks
We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
  • Casual Dress Code: Dress for your day.
  • Tuition Reimbursement: Advance your education with financial support.
  • Employee Discount Program: Exclusive savings on everyday essentials and more.
  • Dependent Care Flexible Spending Account (DFSA)
  • Adoption Assistance: Meaningful support for growing families.
  • Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
  • Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor

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