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Inbound Associate Jobs in Scottdale, GA (NOW HIRING)

Mashburn, LLC

Associate, Logistics

Atlanta, GA · On-site

$17.25 - $23.50/hr

The Logistics Associate will be responsible for the coordinating and tracking of all bulk ... Inbound LogisticsDaily communication with freight forwarder, origin factories, and the Mashburn DC ...

Mashburn, LLC

Associate, Logistics

Atlanta, GA · On-site

$17.25 - $23.50/hr

The Logistics Associate will be responsible for the coordinating and tracking of all bulk ... Inbound Logistics * Daily communication with freight forwarder, origin factories, and the Mashburn ...

Mashburn

Associate, Logistics

Atlanta, GA

$17.50 - $23.75/hr

The Logistics Associate will be responsible for the coordinating and tracking of all bulk ... Inbound Logistics * Daily communication with freight forwarder, origin factories, and the Mashburn ...

AtWork!

Customer Service & Warehouse Associate

Smyrna, GA · On-site

$17 - $22/hr

Customer Service & Warehouse Associate- Multiple Opportunities Pay Rate: $17.00-$22.00 per hour ... Answer inbound customer calls professionally and provide helpful, accurate information * Make ...

Cardinal Health

Warehouse Associate

Atlanta, GA

$19/hr

Job Summary The Assoc II, Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job ...

Cardinal Health

Warehouse Associate

Atlanta, GA · On-site

$19/hr

Job Summary The Assoc II, Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job ...

Cardinal Health

Warehouse Associate

Atlanta, GA · On-site

$19/hr

Job Summary The Assoc II, Warehouse Ops assists on Inbound or Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. This job ...

Dal-Tile

CSR WAREHOUSE ASSOICATE II - SSC

Duluth, GA · On-site

$14.75 - $17.50/hr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

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Inbound Associate information

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How much do inbound associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for inbound associate in Scottdale, GA is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Scottdale, GA are hiring for Inbound Associate jobs?

Cities near Scottdale, GA with the most Inbound Associate job openings:

Inbound Associate jobs near you

Senior Inbound Fulfillment Center Manager Lawrenceville, Georgia

Encompass Parts: Replacement OEM Parts and Accessories

Lawrenceville, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Description

Fulfillment Center Manager - Inbound

See What We're All About

As one of the nation's largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family-not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need-fast and securely. As Parts Town Home, we're part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we're looking for people who live our core values and prioritize customer service-that's key. But we also value enthusiasm, integrity, and the courage to embrace change-all while keeping safety at the heart of everything we do.

We're interested in passionate people with fresh ideas from different backgrounds. That's what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We're proud to be recognized for our growth and innovation, and we're always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let's talk-Apply Today!

Perks

  • The Encompass Family - check out Who We Are to become a part of it!
  • Team member appreciation events and recognition programs
  • Casual dress code
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered!
  • Team Member discounts on our merchandise plus a variety of other cool special deals with our suppliers.

The Job at a Glance

The Senior Inbound Fulfillment Center Manager is responsible for leading all inbound operations at Encompass' new state-of-the-art fulfillment center in Atlanta. This role oversees receiving, customer returns, pack-upon-receipt, kitting, inspection, and inventory put-away while ensuring operational excellence, inventory accuracy, safety, and productivity. 
As a senior leader, this individual will play a critical role in establishing and scaling a new operation by building high-performing teams, developing standardized processes, and driving continuous improvement initiatives. The position partners closely with Inventory Control, Transportation, Quality, Procurement, and other cross-functional teams to ensure inbound operations effectively support business growth and deliver exceptional customer service. 
This is an outstanding opportunity for an experienced operations leader who thrives in fast-paced environments and has a passion for team development, process optimization, data-driven decision-making, and operational excellence. 

Key Responsibilities

Leadership & Team Development 

  • Lead, coach, and develop inbound managers, supervisors, team leads, and associates. 

  • Foster a culture of accountability, collaboration, safety, and continuous improvement. 

  • Build and maintain a high-performing inbound operation through employee engagement and leadership development. 

Inbound Operations Management 

  • Oversee all inbound operations, including receiving, unloading, inspection, customer returns, pack-upon-receipt, kitting, and inventory put-away. 

  • Ensure inbound shipments are processed accurately and efficiently to meet productivity, quality, and dock-to-stock objectives. 

  • Monitor labor allocation, staffing levels, and scheduling to maximize operational efficiency while meeting business demands. 

Inventory & Quality Management 

  • Partner with Inventory Control to maintain inventory accuracy and quickly resolve discrepancies. 

  • Ensure compliance with operational standards and quality requirements. 

  • Drive improvements that enhance inventory integrity and operational performance. 

Performance & Continuous Improvement 

  • Analyze operational metrics and performance data to identify trends and opportunities for improvement. 

  • Implement initiatives that increase productivity, reduce costs, and improve service levels. 

  • Establish standardized work processes and operational best practices to support scalability. 

  • Support new process rollouts, technology enhancements, and future automation initiatives. 

Safety & Compliance 

  • Champion workplace safety and ensure compliance with company policies, OSHA regulations, and operational standards. 

  • Promote a proactive safety culture across all inbound operations. 

Strategic Leadership 

  • Lead organizational change initiatives and effectively communicate business priorities. 

  • Support the continued growth and expansion of the Atlanta fulfillment center. 

  • Collaborate with cross-functional partners to align operational goals with overall business objectives. 

Qualifications 

Required Experience 

  • 7+ years of progressive leadership experience within a high-volume distribution center, fulfillment center, or warehouse environment. 

  • 3+ years of experience leading managers, supervisors, or multiple operational teams. 

  • Demonstrated success managing inbound operations, including receiving, inventory put-away, returns, and material handling. 

  • Proven experience building teams, implementing standardized work, and driving operational excellence in a fast-paced environment. 

  • Strong track record of coaching, mentoring, and developing high-performing leaders and teams. 

Education 

Bachelor's degree in Supply Chain Management, Logistics, Business, Industrial Engineering, Operations Management, or a related field preferred. Equivalent combination of education and relevant experience will be considered. 

Preferred Qualifications 

  • Experience with Lean, Six Sigma, Kaizen, or other continuous improvement methodologies. 

  • Strong analytical skills with the ability to leverage data to drive operational decisions and improvements. 

  • Excellent organizational, communication, and problem-solving abilities. 

Work Environment & Schedule 

  • Ability to work in varying warehouse temperatures and conditions. 

  • Flexibility to work extended hours, evenings, weekends, and peak business periods as business needs require. 

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is based on including but not limited to qualifications, experience, equipment, shift, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer a bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

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