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Inbound Associate Jobs in Chicago, IL (NOW HIRING)

Customer Service Associate

Hanover Park, IL · On-site

$14.25 - $19.75/hr

Customer Service Associate Location: Louisa, US, 23093 Hanover Park, US, 60133 Date: Jul 8, 2026 ... Receives and monitors inbound orders from customers * Accurately keys customer orders into Sage and ...

WAREHOUSE ASSOC II - SSC

Elk Grove Village, IL · On-site

$15.75 - $18.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Summary: We are looking for a seasoned Warehouse Associate to join our team! Located in Hoffman ... Receive inbound shipments and repairs * Abide by all company safety expectations * Contribute ideas ...

Warehouse Associate II (FT)

Elk Grove Village, IL · On-site

$15.75 - $18.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Warehouse Associate II (FT)

Elk Grove Village, IL · On-site

$15.75 - $18.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Showing results 21-40

Inbound Associate information

See Chicago, IL salary details

$9

$17

$28

How much do inbound associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for inbound associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the most commonly searched types of Inbound jobs in Chicago, IL?

The most popular types of Inbound jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Inbound Associate jobs?

Cities near Chicago, IL with the most Inbound Associate job openings:

Warehouse Specialist - Weekend - INBOUND

Carol Stream, IL • On-site

Office Depot
Office Supplies and Stationery Stores • 10K+ employees

$21/hr

Full-time

Retirement

Posted 19 days ago


Office Depot rating

5.4

Company rating: 5.4 out of 10

Based on 352 frontline employees who took The Breakroom Quiz


Job description

Department: INBOUND

Shift: Weekend - Friday, Saturday, Sunday 6:00AM Start time

Pay: $21.00/hour + $1.00/hour shift differential

Overview

The purpose of the Warehouse Specialist is to maintain key department experience and knowledge that require unique skills and training as identified by management. These unique positions involve specific areas of experience and training within the facility such as receiving, production, inventory control and administration. Warehouse Specialists will be required to assist in the training of employees, conduct observations to ensure SOP adherence, support the roll out and training of new processes and procedures and assist in creating a culture of continuous improvement. The job also includes encouraging a team oriented, safe and clean working environment.

Primary Responsibilities

Cross train in all departments as required, learning multiple jobs in distribution center to perform multiple distribution-related functions that allow, as the business requires, assignment across various functions. Assignment to other functional tasks may be done on a daily or less than daily basis

Work in a fast-paced, metric-driven environment. Interact with leadership and work groups sharing information related to immediate tasks

Actively contribute to and influence other associates in maintaining a safe, clean work environment and displaying a positive team spirit / attitude

Assist in monitoring production and resolve production problems by identifying/locating barriers. Escalate difficult problems to the location leadership team

Drive the Lean culture within the operation. Actively seek to support implementation of and contribute ideas / suggestions for continuous improvement to the distribution processes

Train new hires and retrains team associates as required. Ensure SOP's are rolled out and training completed

Effective communicator in assigned role. May be asked to assist in communicating new processes and procedures. Train groups of associates as well as individual training

Demonstrate a commitment to Office Depot core values

Qualifications

High school diploma or equivalent education preferred

Minimum 3 years warehouse, distribution, supply chain experience

 Other Information

Ability to communicate, both verbally and in writing, using the English language

Knowledge of warehouse management systems and equipment

Basic math skills (counting, addition, subtraction, multiplication)

Knowledge of the operation of a personal computer (PC)

Knowledge of the operation of power/mobile equipment; may require additional training and/or certification on additional power equipment

Ability to lift a minimum of 70 pounds regularly, up to 150 pounds infrequently

Ability to push, pull, grasp, and fine manipulation of equipment using hands is ongoing throughout the work hours

Walking on uneven surfaces possible, though infrequently

Must be able to perform the duties performed by the associates they lead

Basic level experience with Microsoft Word and Excel

Ability to work a flexible schedule is a plus (start shift early and/or stay until the work is complete)

Exhibited good job performance and behavior as measured through indicators such as teamwork, attendance, quality and productivity, etc.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.  

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned. 

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.  

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.  

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance. 

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply:Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button. 


 

Back in 1986, Office Depot OfficeMax started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?
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About Office Depot

Sourced by ZipRecruiter

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Industry

Office supplies and stationery stores

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1986