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Inbound Associate Jobs in Illinois (NOW HIRING)

Managed Staffing

Warehouse Associate

Woodridge, IL · On-site

$18 - $19/hr

Seeking Warehouse Associates to support day-to-day operations at our Woodridge, IL distribution ... Receive inbound stock and process materials to the correct storage areas * Stock and rotate ...

MANN+HUMMEL

Customer Service Associate

Hanover Park, IL · On-site

$14.25 - $19.75/hr

Customer Service Associate Location: Louisa, US, 23093 Hanover Park, US, 60133 Date: Jul 8, 2026 ... Receives and monitors inbound orders from customers * Accurately keys customer orders into Sage and ...

Dal-Tile

WAREHOUSE ASSOC II - SSC

Elk Grove Village, IL · On-site

$15.75 - $18.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

NSK America Corp

Warehouse Associate

Hoffman Estates, IL · On-site

$21 - $24/hr

Summary: We are looking for a seasoned Warehouse Associate to join our team! Located in Hoffman ... Receive inbound shipments and repairs * Abide by all company safety expectations * Contribute ideas ...

Dal-Tile

Warehouse Associate II (FT)

Elk Grove Village, IL · On-site

$15.75 - $18.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Dal-Tile

Warehouse Associate II (FT)

Elk Grove Village, IL · On-site

$15.75 - $18.75/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

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Inbound Associate information

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the most commonly searched types of Inbound jobs in Illinois?

The most popular types of Inbound jobs in Illinois are:

What cities in Illinois are hiring for Inbound Associate jobs?

Cities in Illinois with the most Inbound Associate job openings:

Inbound Associate jobs near you

Shipping and Receiving Associate

Normal, IL

SPS North America
See more jobs at SPS North Americaexternal

$16.50 - $19.25/hr

Full-time

Posted 3 days ago

New

Job description

Shipping and Receiving Associate

Illinois, United States

Onsite

The Shipping and Receiving Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. This role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.

What You'll Do:

  Provides 5-star customer service to all employees (in all forms of communication).

  Receives goods and verifies the quality and count of all items unloaded; checks against suppliers' count and immediately reports discrepancies per company policy.

  Maintains accurate records of all received items.

  Completes documentation for damaged or missing items and reports issues to supervisor.

  Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.

  Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.

  Maintains records of receipt, mailing dates, and other required information.

  Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.

  Acts as point of contact for company personnel on mail/package inquiries.

  Submits work orders for certain requests.

  Monitors office supply levels and replenishes or orders as needed.

  Proactively seeks out additional work during downtime.

  Builds professional relationships with customers and other teams.

  Trains back-up staff and provides guidance on policies and procedures.

  Determines additional support needed when handling sensitive inquiries.

  Provides reception, concierge, or hospitality coverage as needed.

Competencies:

  Strong verbal and written communication skills.

  Excellent customer service skills.

  PC skills with MS Office Suite experience.

  Ability to handle multiple tasks simultaneously.

  Good organizational skills.

  Working knowledge of MFD equipment.

  Knowledge and understanding of receiving procedures and ability to comprehend instructions.

  Ability to work independently and complete projects.

  Attention to detail for validating packing slips and receiving documentation.

What We're Looking for: 

  Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.

  Must be able to operate a forklift.

  Must be able to operate a vehicle.

  Must be able to operate both manual and electric pallet jacks.

  Must be familiar with smartphone technology.

  Must be familiar with desktop computer technology.

  Must be comfortable with frequent face-to-face customer interactions.

  Must be comfortable standing and walking for the full shift.

  Must be comfortable in a loud and dirty environment.

  Must be able to lift and carry up to 100 pounds, with varying frequency.

  Must have legible handwriting.

  Approximately 50% of the time this position requires the below physical demands.

  Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

  Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

Preferred:

            Preferably with forklift certification.

Travel: 

  None/ N/A

Other Duties:

  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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