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Inbound Associate Jobs in Illinois (NOW HIRING)

SR Inbound Supervisor

Peoria, IL Β· On-site

$65K - $80K/yr

An associate or bachelor's degree, preferred but not required Duties include, but are not limited to: * Oversee inbound operations for your designated section of the terminal dock * This includes the ...

Warehouse Associate

Channahon, IL Β· On-site

$21.93/hr

Warehouse Associate Build a Career That Matters with One of the World's Most Respected Employers ... Verify inbound/outbound shipments are accurate/free of damage, report quality variances. Monitor ...

Mailroom Associate

Normal, IL Β· On-site

$15.75 - $18.50/hr

Mailroom Associate Illinois, United States Onsite The Mailroom Associate provides exceptional mail ... Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.

New

Warehouse Associate I

Buffalo Grove, IL Β· On-site

$16.50 - $19.50/hr

Warehouse Associate I Job Location: Buffalo Grove, IL Job Duration: 9 Months on w2 Job Timings: 1st ... Performs quality checks on outbound and inbound shipments. * Performs outbound staging and packing ...

Mailroom Associate ????Illinois, United States Onsite The Mailroom Associate provides exceptional ... Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.

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Private Equity Senior Associate

Chicago, IL Β· On-site

$270K - $400K/yr

Private Equity Senior Associate / Vice President - Career Launch AI Network About the Opportunity A ... Evaluate inbound and proprietary deal opportunities. * Lead financial modeling, valuation, and IC ...

Mailroom Associate

Normal, IL Β· On-site

$21.50/hr

Mailroom Associate Illinois, United States Onsite The Mailroom Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail ...

Mailroom Associate

Normal, IL Β· On-site

$21.50/hr

Mailroom Associate Normal, Illinois, United States Onsite The Mailroom Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound ...

New

IL Β· On-site

IT Analyst 1 - Inbound, IT Account Managementβ€―- Remote The IT Analyst 1 - Inbound, Account ... Completion of associates degree in IT field * Active Directory experienceβ€―β€― * Familiarity with ...

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Inbound Associate information

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the most commonly searched types of Inbound jobs in Illinois?

The most popular types of Inbound jobs in Illinois are:

What cities in Illinois are hiring for Inbound Associate jobs?

Cities in Illinois with the most Inbound Associate job openings:

Seasonal Warehouse Associate- Inbound

Romeoville, IL β€’ On-site

$16.50/hr

Full-time

Retirement

Re-posted 11 days ago


Job description

Overview

Now Hiring!

Seasonal Warehouse Workers

Departments and Shifts Available:

  • Flow Repack: Monday - Friday: 8:00AM start time
  • Receiving: Monday - Friday: 6:00AM start time
  • Carton Sortation: Monday - Friday: 8:00AM start time

The Warehouse Associate is responsible for daily customer order fulfillment activities within an assigned area(s) of a distribution facility.  This position is responsible for demonstrating safety and operational expertise within a quality and productivity driven environment. This position will be required to proficiently perform at least one or more distribution-related activities (e.g., order filling, shipping, receiving) on a regular basis.

  • Perform one or more distribution-related functions that allow, as the business requires, assignment across various functions such as checking, picking, packing, replenishment, bin/bulk order fill, bin/bulk stocking, shipping, receiving/returns, sorting, or loading (as applicable to operation).  Assignment to other functional tasks may be done on a daily or less than daily basis.
  • May, on occasion, operate a pallet jack to move product around
  • Contribute to a safe work environment through continuous focus on housekeeping and safety
  • Demonstrate a commitment to our company’s core values
  • Interact with supervisors, leads, and/or work groups with information exchanges related to immediate tasks
  • Participate in the implementation and contribute ideas and suggestions for continuous improvements to the distribution process in a group setting
  • Work in a fast-paced, metric-driven environment
  • High school diploma or equivalent education preferred
  • No previous experience required, One (1) year previous related experience preferred

Skills and Ability:

  • Basic ability to communicate, both verbally and in writing, using the English language
  • Basic math skills (counting, addition, subtraction, multiplication)
  • Basic computer skills (accessing and navigating the internet; familiar with the keyboard; opening, closing and saving documents)
  • Ability to lift a minimum of 70 pounds regularly, up to 150 pounds infrequently
  • Ability to push, pull, grasp, and fine manipulation of equipment using hands is ongoing throughout the work hours
  • Walking on uneven surfaces possible, though infrequently
  • Basic level experience with Microsoft Word and Excel
  • Ability to work a flexible schedule (start shift early and/or stay until the work is complete)
  •  Exhibited good job performance and behavior as measured through indicators such as teamwork, attendance, quality, and productivity, etc.


 

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. 

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.  

Pay, Benefits & Work Schedule: The salary range for this role is $16.50/hour to $16.50/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. 

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.   

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.