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Inbound Account Manager Jobs in Arizona (NOW HIRING)

Nexera Holdings

Junior Account Executive

Gilbert, AZ · On-site

In addition to the Account Manger responsibilities, AE training will also be implemented during the ... Answering all inbound phone calls, e-mails, and chats that come into the Wholesale Sales Support ...

eMerchantClub

Be Seen First

Website Marketing Advisor and Account Manager

Phoenix, AZ · On-site

$45K - $65K/yr

Build relationships with members through regular outbound and inbound phone communication. * Review ... Account management * Digital marketing * eCommerce * Website services * Business development We ...

Ingrammicro

Account Representative

Chandler, AZ · On-site

This role focuses on inside sales, account management, lead generation, prospecting, lead qualification, customer engagement, and sales support through inbound and outbound channels. Responsibilities

Aston Carter

Enterprise Account Specialist

Tempe, AZ · On-site

$23/hr

The Account Specialist supports Transportation Services inbound operations by working directly with ... Manage disruptions as they occur by identifying the lowest-cost effective solutions and ...

Aston Carter

Enterprise Account Specialist

Tempe, AZ · On-site

The Account Specialist supports Transportation Services inbound operations by working directly with ... Manage disruptions as they occur by identifying the lowest-cost effective solutions and ...

Assistant Launch

Account Executive

Phoenix, AZ · On-site

$145K - $160K/yr

We are a profitable, growing company with strong inbound demand driven by lead magnets, content ... Manage pipeline and CRM * Track activity in CRM * Maintain accurate deal stages, notes, and ...

Assistant Launch

Account Executive

Phoenix, AZ · Remote

$145K - $160K/yr

We are a profitable, growing company with strong inbound demand driven by lead magnets, content ... Manage pipeline and CRM * Track activity in CRM * Maintain accurate deal stages, notes, and ...

Ylopo

Account Executive

Phoenix, AZ · On-site

$100K/yr

We have more inbound leads than we can handle with our current small sales team and we're looking ... Implement and follow structured sales and account management processes including tracking key data ...

Assistant Launch

Account Executive

Phoenix, AZ · On-site +1

$145K - $160K/yr

We are a profitable, growing company with strong inbound demand driven by lead magnets, content ... Manage pipeline and CRM * Track activity in CRM * Maintain accurate deal stages, notes, and ...

Aston Carter

Logistics Account Specialist

Tempe, AZ · On-site

$23/hr

Account Specialist The Account Specialist supports Transportation Services inbound operations by ... Manage disruptions as they occur by identifying the lowest-cost effective solutions and ...

Ylopo

Junior Account Executive

Phoenix, AZ · On-site

$50/hr

We have more inbound leads than we can handle with our current small sales team and we're looking ... Implement and follow structured sales and account management processes including tracking key data ...

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Inbound Account Manager information

What is an inbound account manager?

An Inbound Account Manager is a professional responsible for managing relationships with existing clients who initiate contact with a company, typically regarding ongoing services, renewals, or additional needs. They handle inquiries, resolve issues, and identify opportunities to upsell or cross-sell products and services. Their goal is to ensure customer satisfaction, retention, and growth by proactively addressing client needs and maintaining strong communication. Inbound Account Managers often work closely with sales, support, and product teams to deliver tailored solutions. This role is key in building long-term partnerships and driving business growth.

What are the key skills and qualifications needed to thrive as an inbound account manager?

To thrive as an Inbound Account Manager, you need strong customer relationship management, sales acumen, and a deep understanding of the company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and sales automation systems is typically required. Excellent communication, active listening, and problem-solving skills help you build trust and address client needs effectively. These competencies are crucial for nurturing long-term client relationships, maximizing account value, and ensuring customer satisfaction in a competitive market.

How does an inbound account manager typically collaborate with sales and customer support teams to ensure client satisfaction?

Inbound Account Managers work closely with both sales and customer support teams to provide a seamless experience for clients. They often serve as the primary point of contact for inbound inquiries, ensuring that client needs are identified and addressed promptly. Regular communication with sales helps them understand ongoing promotions or product updates, while collaboration with customer support ensures that any post-sale issues are resolved efficiently. This cross-functional teamwork is essential for maintaining strong client relationships and achieving retention goals.

What is the difference between Inbound Account Manager vs Customer Service Representative?

AspectInbound Account ManagerCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent often sufficient
Work EnvironmentOffice setting, often in sales or account management teamsCall centers, retail, or office environments
Employer & IndustryCommon in B2B and B2C companies, especially in sales-driven industriesRetail, telecom, and service industries

The Inbound Account Manager focuses on managing existing client accounts, upselling, and maintaining relationships, often requiring sales skills and industry knowledge. Customer Service Representatives primarily handle customer inquiries, resolve issues, and provide support. While both roles involve client interaction, the Inbound Account Manager has a more strategic, sales-oriented focus compared to the support-focused Customer Service Representative.

Can I be an inbound account manager with no experience?

Inbound account manager roles typically require some customer service or sales experience, but entry-level positions may be available for candidates with strong communication skills and a willingness to learn. Relevant skills such as CRM software knowledge and basic industry understanding can help compensate for limited experience. Certifications or training programs can also improve prospects for those new to the field.

How much does an inbound account manager get paid?

The average salary for an inbound account manager ranges from $45,000 to $70,000 per year, depending on experience, location, and industry. Many roles also offer commissions or bonuses based on performance, and strong communication skills are often required.

What are the most commonly searched types of Inbound Account jobs in Arizona?

The most popular types of Inbound Account jobs in Arizona are:

What cities in Arizona are hiring for Inbound Account Manager jobs?

Cities in Arizona with the most Inbound Account Manager job openings:

Inbound Account Manager jobs near you

Junior Account Executive

Gilbert, AZ • On-site

Nexera Holdings
See more jobs at Nexera Holdingsexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Key responsibilities

  • Answer inbound phone calls, emails, and chats from clients to provide timely assistance.

  • Identify, clarify, and escalate client issues within the prescribed timeframe to the appropriate team.

  • Track and document client issues accurately within in-house systems and provide feedback to improve processes.

Job description

Job Type
Full-time
Description
Junior Account Executive
On-site position Chandler, AZ office
About Newfi Lending
Founded in 2014 and headquartered in Emeryville, CA, Newfi Lending is owned by Apollo Global Management, one of the largest private-equity firms in the world. As one of the largest non-QM lenders in the industry, we are passionate about offering innovative lending solutions to borrowers nationwide. Our proprietary loan programs and common-sense exceptions offer greater opportunities to qualify self-employed borrowers, real estate investors, or borrowers needing ways to access their home equity in our Wholesale, Correspondent, and Consumer Direct channels. We are looking for forward-thinking and dynamic professionals to be a part of Newfi's story...apply today to join our team!
The Role:
This role is designed to be a trainee position for an Inside Account Executive role. The Junior AE role will require that the Account Manager duties have been satisfactorily performed.
In addition to the Account Manger responsibilities, AE training will also be implemented during the Junior AE's tenure with eventual succession into the Inside Account Executive role (upon management discretion).
Identifying and understanding the Client's issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the Client.
Answering all inbound phone calls, e-mails, and chats that come into the Wholesale Sales Support team with a great attitude every time, ensuring our clients are left with a timely and memorable experience.
Responsible for identifying and escalating each Client issue within the prescribed timeframe from when you receive it.
Clarifying the Client's issue and tracking appropriately within our in-house systems.
Simplifying Client issues and providing feedback to the appropriate team leaders affected by the issue at hand, in order to improve our client service and processes.
#LI-ES1
Requirements
Expected Requirements:
  • 2 years' Mortgage Customer Service experience or service industry experience
  • Successful track record with Customer Service
  • Strong ability to remain calm and positive in stressful situations
  • Resourceful when problem-solving and able to think outside of the box while following the process in place
  • Ability to multi-task, prioritize, and quickly solve any problems that arise
  • Know when to escalate an issue and to the appropriate team, strong skills in judgment calls
  • Ability to simplify and include all details to provide appropriate feedback
  • Proficient with the entire Microsoft Suite and LOS experience preferred

Benefits
  • Competitive salary.
  • 401k matching with full vesting after 3 years.
  • Full medical, dental, vision.
  • Leadership at your fingertips.

Newfi Lending is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce.
Explore more about us: www.newfi.com or www.newfiwholesale.com
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. The Company reserves the rights to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles, as it deems necessary to meet the needs of the business.

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