Description
SPR Packaging is a leading company in the flexible packaging market. We are growing and expanding our team, looking for dedication, and commitment.
Position Description:
Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries.
- Primary point of contact is with U.S. sales representatives.
- Primary point of contact in Spain is with plant coordinator.
- Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
- Coordination of resolution of any quality questions or issues
- Reporting and analysis, provide information as required in support of customer.
- Coordinate with the internal departments to find solutions and resolve matters.
- Resolve customer complaints via phone, email, or mail.
- Assist with placement of orders, credits, returns and pickup.
- Document detailed customer information and other pertinent information
- Place or cancel orders and coordinate the import process.
- Utilize SPR systems to communicate order status and shipping information.
- Work closely with senior customer service personnel to ensure proper customer service is being delivered.
- Ensure complete customer satisfaction is provided to the best of your ability.
- Assist in compiling information and reports at the direction of the VP Executive.
- Perform purchasing duties as required.
Qualifications
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Bachelor's degree in business or a related field
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Experience working in a manufacturing industry is preferred.
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Import and Export experience is a plus.
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2 years of customer service experience is required.
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Bilingual in English and Spanish is a plus.
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Must be a positive and energetic individual that has the ability to work well with all levels of an organization.
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Must be willing to work the necessary hours to get the job done.
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Excellent organizational skills and attention to detail.
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Excellent communication skills - both written and oral.
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Ability to work effectively in a fast paced, and dynamic environment.
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Microsoft Office applications - MS Excel and MS Word
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Knowledge/use of ERP systems