Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Production Supervisor
Calgary, AB · On-site
Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance * Life ... Improve existing processes through the application of lean tools and techniques and the upkeep all ...
Production Supervisor
Calgary, AB · On-site
Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance * Life ... Improve existing processes through the application of lean tools and techniques and the upkeep all ...
Production Supervisor
Calgary, AB · On-site
Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance * Life ... Improve existing processes through the application of lean tools and techniques and the upkeep all ...
Production Supervisor
Calgary, AB · On-site
Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance * Life ... Improve existing processes through the application of lean tools and techniques and the upkeep all ...
... insurance carriers. This position involves actively managing assigned accounts, negotiating fees and rates with carriers, and developing innovative methods to improve processes through automation and ...
... insurance carriers. This position involves actively managing assigned accounts, negotiating fees and rates with carriers, and developing innovative methods to improve processes through automation and ...
Pipeline Construction Specialist
Calgary, AB · On-site
Improve inspector onboarding, training, and competency development processes. * Participate in ... insurance and disability * A paid birthing parent and parental leave benefit that offers up to 20 ...
Pipeline Construction Specialist
Calgary, AB · On-site
Improve inspector onboarding, training, and competency development processes. * Participate in ... insurance and disability * A paid birthing parent and parental leave benefit that offers up to 20 ...
... improve a centralized blocking issue model. Skills and experience that will lead to success * Solid technical knowledge of commercial P&C insurance, with the ability to propose practical solutions to ...
... improve a centralized blocking issue model. Skills and experience that will lead to success * Solid technical knowledge of commercial P&C insurance, with the ability to propose practical solutions to ...
... improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals ... Health Care + Life insurance + AD&D * RRSP + RPP (after 1 year of continuous employment) * Generous ...
... improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals ... Health Care + Life insurance + AD&D * RRSP + RPP (after 1 year of continuous employment) * Generous ...
We offer a broad suite of commercial insurance products and solutions to mid-size and large ... Build, maintain, and continuously improve Construction underwriting guidelines, coverage positions ...
Quick apply
We offer a broad suite of commercial insurance products and solutions to mid-size and large ... Build, maintain, and continuously improve Construction underwriting guidelines, coverage positions ...
As a member of the Canadian Securities Administrators (CSA), the ASC works to improve, coordinate ... insurance; paid vacation time, flex and sick days; an employee family assistance program ...
As a member of the Canadian Securities Administrators (CSA), the ASC works to improve, coordinate ... insurance; paid vacation time, flex and sick days; an employee family assistance program ...
Market Engagement & Events
Calgary, AB · On-site +1
As a member of the Canadian Securities Administrators (CSA), the ASC works to improve, coordinate ... insurance; paid vacation time, flex and sick days; an employee family assistance program ...
Market Engagement & Events
Calgary, AB · On-site +1
As a member of the Canadian Securities Administrators (CSA), the ASC works to improve, coordinate ... insurance; paid vacation time, flex and sick days; an employee family assistance program ...
Senior Underwriting Officer, Construction
Calgary, AB · On-site +1
We offer a broad suite of commercial insurance products and solutions to mid-size and large ... Build, maintain, and continuously improve Construction underwriting guidelines, coverage positions ...
Senior Underwriting Officer, Construction
Calgary, AB · On-site +1
We offer a broad suite of commercial insurance products and solutions to mid-size and large ... Build, maintain, and continuously improve Construction underwriting guidelines, coverage positions ...
Skilled Handyman
Calgary, AB · On-site
CA$40 - CA$50/hr
WCB/ Insurance and bond coverage at no cost to you as a proprietor * Long term working relationships Want to improve others' lives using your gifts and talents? Apply to become a Handyman/Carpenter ...
Quick apply
Skilled Handyman
Calgary, AB · On-site
CA$40 - CA$50/hr
WCB/ Insurance and bond coverage at no cost to you as a proprietor * Long term working relationships Want to improve others' lives using your gifts and talents? Apply to become a Handyman/Carpenter ...
Case Management Consultant
Calgary, AB · Hybrid
Responsible for coaching an assigned disability claims team, helping to improve case managers ... Proficient knowledge of group insurance policy and coverage concepts * Exceptional case management ...
Case Management Consultant
Calgary, AB · Hybrid
Responsible for coaching an assigned disability claims team, helping to improve case managers ... Proficient knowledge of group insurance policy and coverage concepts * Exceptional case management ...
Case Management Consultant
Calgary, AB · Hybrid
Responsible for coaching an assigned disability claims team, helping to improve case managers ... Proficient knowledge of group insurance policy and coverage concepts * Exceptional case management ...
Case Management Consultant
Calgary, AB · Hybrid
Responsible for coaching an assigned disability claims team, helping to improve case managers ... Proficient knowledge of group insurance policy and coverage concepts * Exceptional case management ...
Investment & Retirement Specialist
Calgary, AB · On-site
CA$59K - CA$99K/yr
Collaborate with internal teams to address client issues and improve overall satisfaction ... Valid life insurance license (LLQP) or willingness to work towards obtaining within three months of ...
Investment & Retirement Specialist
Calgary, AB · On-site
CA$59K - CA$99K/yr
Collaborate with internal teams to address client issues and improve overall satisfaction ... Valid life insurance license (LLQP) or willingness to work towards obtaining within three months of ...
... to help improve their risk controls. Our Risk Services Consultants are passionate about loss ... Minimum 5-8 years industry experience as a risk consultant or in a related insurance field.
... to help improve their risk controls. Our Risk Services Consultants are passionate about loss ... Minimum 5-8 years industry experience as a risk consultant or in a related insurance field.
... help improve access to care, we'd love to hear from you. What you'll be doing: * Build and maintain strong referral relationships with employers, insurers, third-party administrators, and ...
... help improve access to care, we'd love to hear from you. What you'll be doing: * Build and maintain strong referral relationships with employers, insurers, third-party administrators, and ...
Develop, monitor and continuously improve an Asset Management Plan * Root cause analysis to ... Employer-provided and Voluntary Life Insurance options * Paid vacation and recognized statutory ...
Develop, monitor and continuously improve an Asset Management Plan * Root cause analysis to ... Employer-provided and Voluntary Life Insurance options * Paid vacation and recognized statutory ...
Maintenance Planner (Electrical) - High River, AB
CA$32.95 - CA$44.30/hr
Short-term Disability and Life Insurance * Employee Assistance Program (EAP) * Tuition ... Maintain and continuously improve equipment Bills of Materials (BOMs), ensuring equipment ...
Maintenance Planner (Electrical) - High River, AB
CA$32.95 - CA$44.30/hr
Short-term Disability and Life Insurance * Employee Assistance Program (EAP) * Tuition ... Maintain and continuously improve equipment Bills of Materials (BOMs), ensuring equipment ...
Maintenance Planner (Electrical) - High River, AB
High River, AB · On-site
CA$32.95 - CA$44.30/hr
Short-term Disability and Life Insurance * Employee Assistance Program (EAP) * Tuition ... Maintain and continuously improve equipment Bills of Materials (BOMs), ensuring equipment ...
Maintenance Planner (Electrical) - High River, AB
High River, AB · On-site
CA$32.95 - CA$44.30/hr
Short-term Disability and Life Insurance * Employee Assistance Program (EAP) * Tuition ... Maintain and continuously improve equipment Bills of Materials (BOMs), ensuring equipment ...
Improve Insurance information
What are popular job titles related to Improve Insurance jobs in Calgary, AB?
For Improve Insurance jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Improve Insurance jobs in Calgary, AB look for?
The top searched job categories for Improve Insurance jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Improve Insurance jobs?
Cities near Calgary, AB with the most Improve Insurance job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 17 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development