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Import Operations Coordinator Jobs in Oak Ridge, TN

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Import Operations Coordinator information

See Oak Ridge, TN salary details

$13

$23

$36

How much do import operations coordinator jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for import operations coordinator in Oak Ridge, TN is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an import operations coordinator?

To thrive as an Import Operations Coordinator, you need a strong understanding of international shipping regulations, logistics processes, and documentation requirements, often supported by experience or a degree in supply chain management. Familiarity with customs clearance systems, freight management software, and platforms like SAP or CargoWise is typically essential. Excellent organizational skills, problem-solving abilities, and effective communication are standout soft skills in this role. These skills ensure the efficient and compliant movement of goods across borders, minimizing delays and maintaining customer satisfaction.

What are some common challenges faced by import operations coordinators, and how are they typically addressed?

Import Operations Coordinators often encounter challenges such as managing complex documentation, coordinating with multiple international stakeholders, and navigating changing customs regulations. To address these, coordinators rely on strong organizational skills, attention to detail, and frequent communication with freight forwarders, customs brokers, and suppliers. Many teams use specialized software to track shipments and documentation, and ongoing training helps coordinators stay current with regulatory updates. Building strong relationships with logistics partners also helps ensure smoother operations and quicker problem resolution.

What is an import operations coordinator?

Import Operations Coordinators are logistics professionals responsible for managing and overseeing the process of importing goods into a country. Their duties typically include coordinating shipments, ensuring compliance with customs regulations, preparing and reviewing shipping documents, and communicating with suppliers, freight forwarders, and customs brokers. They play a crucial role in ensuring that imported goods arrive on time and within budget while minimizing delays and costs. Strong organizational and communication skills are essential for success in this role.
Import Operations Coordinator jobs near you

Operations Manager, Knoxville TN

John S. James Co.

Knoxville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

The Company


John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.


We are pleased to offer an attractive benefits package for all our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.



The Role


The successful candidate will be responsible for managing the day-to-day operations of the Knoxville office, providing leadership and direction to the Import Department team, and ensuring the accurate, compliant, and efficient handling of customer transactions.


The ideal candidate will be a Licensed Customs Broker (LCB) with strong knowledge of U.S. Customs regulations, import compliance requirements, and customs brokerage operations. This individual will oversee department workflow, support team development, resolve customer issues, and ensure the highest standards of service and operational excellence.


This is a hands-on leadership role requiring both operational oversight and the ability to apply customs brokerage expertise when supporting staff, reviewing transactions, and addressing complex client matters.


Applicants must hold a current Licensed Customs Broker (LCB) certification to be considered for this position.



The Responsibilities and Tasks

 

  • Oversee daily office and import operations to ensure compliance with U.S. Customs regulations, partner government agency requirements, and John S. James Co. policies and procedures. 
  • Provide leadership, guidance, and support to Import Administrators, including workload coordination, performance management, training, and professional development. 
  • Review and monitor customs entry activity to ensure accuracy, compliance, and adherence to applicable regulations and internal quality standards. 
  • Resolve escalated customer and operational issues while maintaining strong professional relationships with clients. 
  • Implement process improvements to enhance operational efficiency, accuracy, and customer service. 
  • Evaluate employee performance through regular reviews and provide constructive feedback to encourage continued growth and development. 
  • Prepare operational reports for senior management and assist with budgeting and departmental planning efforts. 
  • Lead recruitment efforts, including interviewing and selecting qualified candidates to support departmental needs. 
  • Manage employee terminations in accordance with company policies and procedures. 
  • Oversee collections and accounts payable activities, ensuring accurate and timely financial transactions. 
  • Maintain office resources, including ordering and managing supplies necessary for daily operations. 



Qualifications

 

  • Active Licensed Customs Broker (LCB) certification required. Applicants without an LCB will not be considered. 
  • Minimum educational experience: high school graduate or equivalent. 
  • Extensive knowledge of U.S. Customs regulations, import procedures, and customs brokerage operations. 
  • Previous experience in a customs brokerage or international logistics environment required. 
  • Proven leadership and team management experience. 
  • Excellent customer service and communication skills. 
  • Strong organizational skills with the ability to prioritize multiple responsibilities. 
  • Strong computer literacy, including Microsoft Office and customs entry filing software. 
  • Demonstrated attention to detail and commitment to accuracy. 
  • Regular and predictable attendance.

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