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Import Agent Jobs in Massachusetts (NOW HIRING)

OCEANAIR Inc

Import Agent

Chelsea, MA · On-site

$19.23 - $28.46/hr

Import Agent Department: Reports to: Non- exempt Salary Range: $19.23 to $28.46 an hour Company Overview: Established in 1983, OCEANAIR Inc. is a global provider in international transportation ...

OCEANAIR Inc

Import Agent

Chelsea, MA · On-site

$19.23 - $28.46/hr

Import Agent Department: Reports to: Non- exempt Salary Range: $19.23 to $28.46 an hour Company Overview: Established in 1983, OCEANAIR Inc. is a global provider in international transportation ...

Worldwide Flight Services

Job Summary The work of Cargo Office Agent includes computer data entry; prepares all flight ... S. Customs; prepares all import and export documentation, and accepts/distributes cargo in ...

Worldwide Flight Services

$18.50 - $23.25/hr

Job Summary The work of a Warehouse Agent includes the following: loading and unloading of cargo ... Break down cargo from import flights. * Facilitate the loading and unloading of cargo to and from ...

Adecco

Merchandise Assistant Junior

Framingham, MA

Monitors and edits domestic and import purchase orders and follows up on allocations and late ... Coordinates all travel arrangements for assigned merchants and sets up vendor and agent visits in ...

Deloitte

Manager, SAP - Global Trade

Boston, MA · On-site

Planning and compliance assistance, and exploration of automated import and export solutions ... Enrolled Agent * Certifications: * US Customhouse Broker's License * CUSECO (Certified U.S. Export ...

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Import Agent information

See Massachusetts salary details

$10

$22

$33

How much do import agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for import agent in Massachusetts is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $20.11 and $25.01 per hour, depending on experience, location, and employer.

What is an import agent?

Import agents are professionals or companies that facilitate the process of bringing goods from foreign countries into a local market. They act as intermediaries between international suppliers and local buyers, managing logistics, customs documentation, and compliance with import regulations. Import agents help streamline the import process, ensuring that shipments arrive efficiently and in accordance with legal requirements. Their role is critical for businesses seeking to source products globally while minimizing risks and delays.

What are the key skills and qualifications needed to thrive as an import agent?

To thrive as an Import Agent, you need strong knowledge of international trade regulations, shipping documentation, and logistics, often backed by experience in supply chain management or a related field. Familiarity with customs clearance systems, freight tracking software, and relevant certifications such as Certified Customs Specialist (CCS) is highly valuable. Excellent organizational skills, attention to detail, and effective communication are crucial soft skills for managing complex transactions and coordinating with global partners. These competencies ensure efficient import operations, regulatory compliance, and strong client relationships in a fast-paced environment.

What are some typical challenges import agents face when coordinating international shipments?

Import Agents often encounter challenges such as navigating complex customs regulations, managing documentation requirements, and addressing unexpected delays due to weather or port congestion. Staying updated with changing trade laws and maintaining clear communication with freight forwarders, carriers, and clients are essential for smooth operations. Proactively handling these challenges helps ensure shipments arrive on time and compliance is maintained, making adaptability and attention to detail key strengths in this role.

What is the difference between Import Agent vs Customs Broker?

AspectImport AgentCustoms Broker
CredentialsTypically requires knowledge of import regulations, sometimes certifications depending on regionRequires licensing and certification, often licensed customs broker exams
Work EnvironmentWorks with shipping companies, freight forwarders, and clients to coordinate importsHandles customs clearance, interacts with government agencies and importers
Employer & IndustryLogistics companies, import/export firms, freight forwardersCustoms agencies, import/export companies, freight forwarding firms

While both roles involve facilitating the import process, an Import Agent primarily coordinates shipments and liaises with clients, whereas a Customs Broker specializes in navigating customs regulations and ensuring compliance for clearance. Understanding these differences helps employers and job seekers identify the right role based on credentials and responsibilities.

How do you become an import agent?

To become an import agent, you typically need a high school diploma or equivalent, knowledge of international trade regulations, and strong organizational skills. Gaining experience in logistics, customs procedures, or supply chain management can be beneficial, and some roles may require familiarity with import/export software or certifications in trade compliance.

How much do import agents make?

Import agents typically earn between $40,000 and $70,000 annually, depending on experience, location, and the complexity of shipments handled. Some may earn commissions or bonuses based on the volume of imports managed or client relationships.

What are popular job titles related to Import Agent jobs in Massachusetts?

For Import Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Import Agent jobs in Massachusetts look for?

The top searched job categories for Import Agent jobs in Massachusetts are:

Import Agent jobs near you
Infographic showing various Import Agent job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,065 per year, or $22.6 per hour.

Import Agent

OCEANAIR Inc

Chelsea, MA • On-site

$19.23 - $28.46/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Process and secure import shipments by coordinating with overseas offices, partners, and transportation modes.

  • Ensure all necessary paperwork is complete and acceptable for customs entry, including checking manifests, invoices, and orders.

  • Obtain charges, cargo release details, and process payments related to shipments while managing deadlines and addressing client concerns.

Job description

Job Title:

Import Agent

Department:

Reports to:

 

Non- exempt

Salary Range:

$19.23 to $28.46 an hour

Company Overview:

Established in 1983, OCEANAIR Inc. is a global provider in international transportation logistics. As a New England based freight forwarder OCEANAIR Inc. has grown to become one of the largest independent service providers in the region. Our extensive network and global reach, delivers value in all aspects of the supply chain. OCEANAIR’s services include Freight Forwarding, Customs Brokerage, Import & Export Compliance, Domestic Trucking, 3PL Warehousing & Distribution, and PO Management.     Our extensive global network of partners delivers cost effective multi-lane and multi-modal transportation management. 

Job Description:

Position Overview: 

The Import Agent will deliver a consistent and high-quality experience to OCEANAIR Inc.’s customers, both external and internal. Work efficiently in a team environment to process and secure import shipments. To support all sales efforts and quotes as assigned by department manager or supervisor’s departmental activities as needed.     Attention to detail while ensuring all necessary paperwork is complete and acceptable for entry to customs. The ability to interact with officials at multiple agencies is a daily task. 

***Schedule for this position may require weekends on a departmental rotation basis. This position may require working a holiday schedule based on the needs of the operation and requirements of the account.

Major Duties & Responsibilities:

  • Responsible for the movement of goods from other countries, ensuring the transit and delivery are made on time. This requires liaising regularly with overseas offices, partners, or agent’s customers and will involve all modes of transportation.
  • Ensure all necessary paperwork is complete and acceptable for entry to customs. 
  • Obtain charges and cargo release details from freight forwarding agents, shipping lines and airlines.
  • Responsible for ensuring any payments dues are made in advance of any shipment as required, processing all payments and necessary paperwork for accounting purposes while following company requirements. 
  • Responsible for ensuring maximum profitability on a shipment.
  • Check manifests, invoices, and orders to ensure they are recorded accurately for incoming shipments.
  • May be required to check goods in, as they arrive against paperwork to ensure shipments are in good condition and accounted for. 
  • Must be able to manage deadlines and address difficult situations, therefore an element of negotiation is required to meet commitments in a timely manner.
  • Work closely with customers to ensure any problems, damage, or anomalies are corrected. 
  • May be required to arrange the release and transportation of goods received to importer or deliver to party.
  • Identify, investigate, and resolve all areas of client concern in a timely and proactive manner. Alert clients to special areas of concern or potential problems in the import process.
  • Communicate regularly with eh clients via phone and email.
  • Process and finalize documents in Transportation Management system and the files.

 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Skills & Qualifications:

  • 1 year hands-on experience in forwarding, logistics or distribution operations preferred. 
  • Previous knowledge of customs compliance regulation is desired.
  • Highly organized, detail oriented, and ability to multitask.
  • Excellent communication skills, both written and oral.
  • Hazardous certification is preferred.
  • Strong numerical skills are required. 
  • High attention to detail and sense of urgency.
  • High proficiency in Microsoft Office.

 

Work Environment:  

  • Work is performed in an office environment where there is no substantial exposure to adverse environmental conditions.  Work requires close attention to task for work to be accurately completed. Intermitted breaks during the workday do not compromise the work. Work requires constant respond to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
  • Sensory Essential Functions include close work, visual examination of paperwork, computer monitor and keyboard use,  conversations, telephone and background noise. 
  • Physical Requirements with reasonable accommodations.  Light work requiring exerting up to 20 pounds if force occasionally in carrying, lifting, pushing or pulling. Job consists of sitting, standing, walking, squatting and twisting.

Disclaimer:

  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  
  • The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required. 

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.