As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper ...
As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper ...
What matters most here: • Experience leading client-facing software or SaaS implementations • Strong communication skills with both business and technical teams • Experience with training ...
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What matters most here: • Experience leading client-facing software or SaaS implementations • Strong communication skills with both business and technical teams • Experience with training ...
Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus. * Familiarity with Autotask, Asana, or similar software for project tracking and time ...
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Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus. * Familiarity with Autotask, Asana, or similar software for project tracking and time ...
As an Implementation Project Manager , you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units.
As an Implementation Project Manager , you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units.
The Implementation Specialist is responsible for the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites, ensuring a seamless customer ...
The Implementation Specialist is responsible for the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites, ensuring a seamless customer ...
Telehealth Implementation Manager
Atlanta, GA · On-site +1
ROLE SUMMARY The Telehealth Implementation Manager owns the provider adoption, training, and patient-facing communications wrapper around telehealth deployments funded under state RHTP awards. The ...
Telehealth Implementation Manager
Atlanta, GA · On-site +1
ROLE SUMMARY The Telehealth Implementation Manager owns the provider adoption, training, and patient-facing communications wrapper around telehealth deployments funded under state RHTP awards. The ...
As an Implementation Project Manager , you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units.
As an Implementation Project Manager , you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units.
Provide hands-on implementation support of the contract management Apttus project to successful completion under the direction of in-house Project Manager and Implementation Team. Work under minimal ...
Provide hands-on implementation support of the contract management Apttus project to successful completion under the direction of in-house Project Manager and Implementation Team. Work under minimal ...
Implementation Specialist II
Augusta, GA · On-site
ADP is hiring an Implementation Specialist II * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Are you looking for an inclusive ...
Implementation Specialist II
Augusta, GA · On-site
ADP is hiring an Implementation Specialist II * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Are you looking for an inclusive ...
Senior Implementation Consultant
Atlanta, GA · Remote
$112K - $152K/yr
Lead end-to-end implementations for large-scale customers, focusing on consolidated reporting, intercompany complexities, and high-volume entity management. * Technical Advocacy & Gap Resolution
Senior Implementation Consultant
Atlanta, GA · Remote
$112K - $152K/yr
Lead end-to-end implementations for large-scale customers, focusing on consolidated reporting, intercompany complexities, and high-volume entity management. * Technical Advocacy & Gap Resolution
About The Role Relay Payments is seeking a Customer Implementation Manager who will be the bridge for clients on their onboarding journey, providing expertise and support during the implementation ...
About The Role Relay Payments is seeking a Customer Implementation Manager who will be the bridge for clients on their onboarding journey, providing expertise and support during the implementation ...
Implementation Specialist II
Augusta, GA · On-site
ADP is hiring an Implementation Specialist II * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Are you looking for an inclusive ...
Implementation Specialist II
Augusta, GA · On-site
ADP is hiring an Implementation Specialist II * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Are you looking for an inclusive ...
... implementations, platform launches, integrations, and customer-specific configuration projects. The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective ...
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... implementations, platform launches, integrations, and customer-specific configuration projects. The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective ...
As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper ...
As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper ...
Implementation Specialist I
Atlanta, GA · Hybrid
$55K - $65K/yr
Prepare implementation status reports for project managers, clients, and as required, internal management. * Implement up to five small projects (each 100 hours or less) simultaneously. Assist on ...
Implementation Specialist I
Atlanta, GA · Hybrid
$55K - $65K/yr
Prepare implementation status reports for project managers, clients, and as required, internal management. * Implement up to five small projects (each 100 hours or less) simultaneously. Assist on ...
About The Role Relay Payments is seeking a Customer Implementation Manager who will be the bridge for clients on their onboarding journey, providing expertise and support during the implementation ...
About The Role Relay Payments is seeking a Customer Implementation Manager who will be the bridge for clients on their onboarding journey, providing expertise and support during the implementation ...
Implementation Manager - SMB COMPANY STATEMENT: As conditions in the already competitive Small Parcel market continue to be in overdrive with E-Commerce growth, Transportation Insight has ...
Implementation Manager - SMB COMPANY STATEMENT: As conditions in the already competitive Small Parcel market continue to be in overdrive with E-Commerce growth, Transportation Insight has ...
Client Implementation Manager
Atlanta, GA · On-site
$68K - $85K/yr
Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...
Client Implementation Manager
Atlanta, GA · On-site
$68K - $85K/yr
Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...
HubSpot Implementation Specialist
Duluth, GA · On-site +1
$80K - $95K/yr
Ability to execute standard implementations independently across multiple hubs. * Responsibility for managing and implementing HubSpot functionality with multiple clients, including a combination of ...
HubSpot Implementation Specialist
Duluth, GA · On-site +1
$80K - $95K/yr
Ability to execute standard implementations independently across multiple hubs. * Responsibility for managing and implementing HubSpot functionality with multiple clients, including a combination of ...
Director of Client Implementation
Alpharetta, GA · On-site
$110K - $130K/yr
This position oversees customer-facing implementations across airports, healthcare systems, stadiums, commercial real estate, manufacturing facilities, and other enterprise environments. The Director ...
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Director of Client Implementation
Alpharetta, GA · On-site
$110K - $130K/yr
This position oversees customer-facing implementations across airports, healthcare systems, stadiums, commercial real estate, manufacturing facilities, and other enterprise environments. The Director ...
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Job description
Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.
As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Scheduling product. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Scheduling product. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.
As a critical member of the TDS organization, you will complete configuration according to customers' success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's "go live" expectations.
- Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team
- Prepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success
- Work cross functionally with (Technical Account Managers) TAM's, Project Coordinators and Project Managers, Customer Success Managers (CSM's) and other QGenda resources, to ensure all customer requirements are scoped and delivered
- Maintain task plans and timelines in workflow management system and customer success platform (CSP)
- Escalate to management when customer's success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process
- Able to meet deadlines and work on multiple projects simultaneously
- Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities
- Excellent verbal, written and interpersonal communication skills
- Bachelor's degree
- Minimum 1.5 years of experience in a related field or function
- Ability to travel for customer meetings, conferences and other industry events
- Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
- Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet
- Engineering or other technical degree
- SaaS/Software technical configuration and implementation experience
- Experience/exposure to the healthcare and IT ecosystem
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About QGenda
Sourced by ZipRecruiter
Industry
Business consulting services
Company size
501 - 1,000 Employees
Headquarters location
Atlanta, GA, US