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Implementation Representative Jobs in Fishers, IN

Progressive Medical Inc

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Medical Sales Representative

Indianapolis, IN · On-site

Leading medical/surgical products distributor is seeking a full-time field sales representative for ... from implementation to analysis, we understand how to take your product to market. Company ...

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Implementation Representative information

See Fishers, IN salary details

$22.9K

$41.4K

$72.1K

How much do implementation representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for implementation representative in Fishers, IN is $41,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $40,200.00 per year, depending on experience, location, and employer.

What is an implementation representative?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an implementation representative?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What are some common challenges implementation representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

Implementation Representative jobs near you
Infographic showing various Implementation Representative job openings in Fishers, IN as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,389 per year, or $19.9 per hour.

EDI Account Representative

Indianapolis, IN • On-site

Quadax, Inc.
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Quadax, Inc.external

Full-time

Re-posted 3 days ago

Quadax rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

165th of 247 rated software companies

Job description

Company Description

With deep industry expertise and technology delivered through person-to-person contact, only Quadax gives RCS professionals the freedom to consistently add value to their company.

Job Description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. 

Responsibilities:

  • Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
  • Must be ready and able to train staff (current and new) on product features as well as everyday use.
  • Read multiple reports and try to identify billing trends for clients.
  • Present clients with additional products and features.
  • Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
  • Assist clients in writing custom data converts and test these upon implementation.
  • Other duties as assigned.
Qualifications
  • Bachelor's degree preferred
  • Candidates located in the Indianapolis, IN area are highly preferred.
  • Detail oriented and good investigative and software troubleshooting skills
  • Must be able to multitask
  • Knowledge of medical billing practices or Electronic Data Interchange processes
  • Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
  • Must be "jack of all trades" and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
  • Sufficient public speaking skills
  • Previous experience working remotely preferred
  • Must be willing to travel 20% via automobile with occasional overnight stays in IN and western OH.
  • Ability to maintain confidentiality
Additional Information

Requirements:
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.
 

Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels. 

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