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Implementation Representative Jobs in Chicago, IL

Asana

Senior Implementation Manager Chicago

Chicago, IL · On-site

$150 - $200/hr

... represent the voice of the customer internally, and partner with the account and R&D teams to ... During an implementation, you can assess a customer's existing workflows and identify where AI ...

JLL

Product Implementation Team Manager

Chicago, IL · Remote

LeasingOS Implementation Manager About This Opportunity LeasingOS is JLL's tenant rep leasing technology product. JLL is seeking an experienced Manager to lead our dynamic LeasingOS support team ...

Engine

Implementation Manager, Engine X

Chicago, IL · On-site

As an Implementation Manager, Engine X, you'll own how quickly and deeply our charge card product ... rep, turning interest into activated, ramping customers. Grow Spend and Card Issuance * Meet ...

Engine

Implementation Manager, Engine X

Chicago, IL · On-site

$105K - $130K/yr

... representing 1.8M+ travelers. We're the retailer and the rails of business travel, the fastest ... As an Implementation Manager, Engine X, you'll own how quickly and deeply our charge card product ...

Perk

Implementation Manager, T&S - US

Chicago, IL · On-site

$115K/yr

... representing over 70 countries. If you're excited about having a real impact and shaping how ... About the Role As an Implementation Manager for Travel & Spend, you will lead the most complex and ...

Socket.dev

Implementation Manager, T&S - US

Chicago, IL · On-site

$125 - $150/hr

Our talent team brings together leading minds from the travel and SaaS industries, representing ... About the Role As an Implementation Manager for Travel & Spend, you will lead the most complex and ...

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Showing results 21-40

All JobsImplementation Representative JobsImplementation Representative Jobs in Chicago, IL

Implementation Representative information

See Chicago, IL salary details

$25.2K

$45.6K

$79.3K

How much do implementation representative jobs pay per year?

As of Sep 9, 2026, the average yearly pay for implementation representative in Chicago, IL is $45,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $44,300.00 per year, depending on experience, location, and employer.

What is an implementation representative?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an implementation representative?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What are some common challenges implementation representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

Implementation Representative jobs near you

Temp Implementation Manager (Remote)

Oak Brook, IL • On-site, Remote

Inspira Financial
Finance and Insurance • 1 - 5K employees
Learn more about Inspira Financialexternal

Full-time

Re-posted 9 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The Implementation Manager will report to the Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for providing focused service from pre-sale consultation through initial post-sale client administration fostering strong, long-term partnerships with clients and the consulting community. This role directs all aspects of client benefit plan installation for new and existing clients of Inspira's products and services and develops/executes an implementation strategy consistent with client expectations. Ultimately creating, managing and tracking detailed project plans and issue logs) outlining required actions, parties responsible and assigned target dates associated with the delivery of the services and projects.
  • Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation related issues
  • Ensure implementation strategy is administered in accordance with all performance guarantee arrangements.
  • Partner with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring client expectations are consistently satisfied or exceeded
  • Evaluate impact of client-requested exception and develop reasonable alternatives to satisfy client's needs while minimizing impact on systems and operations
  • Identify, communicate and track cost sensitive items not included as part of the standard process
  • Collaborate on review, analysis and development of recommendations for the design of complex account and benefit structures based on client's objectives and Inspira's systems, administration and reporting requirements
  • Participate in client finalist meetings representing the capabilities of the organization's implementation services process
  • Identify opportunities for cross sales and account rounding of additional Inspira products and services throughout the implementation process
  • Other duties as assigned.

Please note that this assignment is temporary and will run from September through mid-February.
Education & Experience:
  • 3-5 years of experience in project management
  • Bachelor's Degree in Business, Communications, Finance or related field

Skills & Abilities:
  • Excellent analytical skills with a proactive nature
  • Strong organization skills with a drive to meet deadlines
  • An affinity for accuracy and efficiency
  • Proficiency in Microsoft Excel, Word and Outlook
  • Strong verbal and written communication skills
  • An aptitude for prioritization and multi-tasking
  • Strong collaboration skills
  • A drive to learn and apply new concepts quickly
  • Experience with Salesforce CRM preferred

Other Requirements:
  • Infrequent travel (<10%)
    • Ability to provide personal transportation from time to time
  • Prolonged periods of sitting at a desk and working on a computer

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