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Implementation Representative Jobs in Chicago, IL

CVS Health

Senior Implementations Analyst

Northbrook, IL · On-site

$46K - $112K/yr

The Implementation Team demonstrates our Heart at Work Behaviors and focus on keeping the customer ... represents the base hourly rate or base annual full-time salary for all positions in the job grade ...

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All JobsImplementation Representative JobsImplementation Representative Jobs in Chicago, IL

Implementation Representative information

See Chicago, IL salary details

$25.2K

$45.6K

$79.3K

How much do implementation representative jobs pay per year?

As of Jun 12, 2026, the average yearly pay for implementation representative in Chicago, IL is $45,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $44,300.00 per year, depending on experience, location, and employer.

What are Implementation Representatives?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What job makes $10,000 a month without a degree?

An Implementation Representative typically earns less than $10,000 per month, but some sales or technical roles in high-demand industries can reach that level through commissions and bonuses. These positions often require strong communication skills, industry knowledge, and experience with sales tools or customer management software. High earnings without a degree are more common in sales, real estate, or entrepreneurial ventures where performance-based pay is prevalent.

What are some common challenges Implementation Representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

How much do implementation specialists make in the US?

Implementation specialists in the US typically earn between $50,000 and $80,000 annually, depending on experience, industry, and location. Entry-level roles may start around $45,000, while experienced professionals with certifications can earn over $90,000. Compensation often includes benefits such as health insurance and paid time off.

What jobs pay 500,000 a year in the US?

Implementation Representatives typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, stock options, or profit sharing.

What are the key skills and qualifications needed to thrive as an Implementation Representative, and why are they important?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

Do you need a degree to be an implementation specialist?

Implementation specialists typically do not require a formal degree, but relevant skills such as technical knowledge, communication, and problem-solving are important. Many employers value experience and certifications in specific tools or systems over formal education. Having a degree can be beneficial but is not always mandatory for this role.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

Implementation Representative jobs near you
Head of Implementation Services

Head of Implementation Services

HARRIS & HARRIS LTD

Chicago, IL • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Head of Implementation Services to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!


The Head of Implementation Services is responsible managing a team of project managers, working with internal and external clients during the integration of clients’ process and procedures with Harris and Harris’ collections systems. This role is responsible for the development, testing, implementation of all tasks associated with the collection system. This includes coordinating programming changes internally, externally with clients, and programming vendors.


This position will include client contact over the phone and/or in person visits which will require the candidate to be well-spoken, able to understand client needs, and suggest solutions.


Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday

Location: may work remote, but may have to travel to client sites and the Chicago office

Salary: $120,000 to $150,000 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical, Dental, and Vision insurances from premium providers
  • ​401K with matching
  • ​Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • ​Tuition Reimbursement
  • ​Paid Time Off
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.


II. KEY RESPONSIBILITIES

  • Drive continuous process improvement initiatives within the Implementation Services team to enhance efficiency, effectiveness, and overall service delivery.
  • Develop and implement best practices for project management methodologies, ensuring consistency and alignment with industry standards.
  • Lead the evaluation, design, and implementation of streamlined processes to optimize the overall implementation lifecycle, reducing time-to-market/revenue recognition and enhancing client satisfaction.
  • Establish key performance indicators (KPIs) for implementation processes and regularly assess performance against these metrics, implementing corrective actions as needed.
  • Collaborate with cross-functional teams to identify process bottlenecks and areas for improvement, implementing data-driven solutions to enhance operational excellence.
  • Proactively identify opportunities for automation and technology integration within implementation processes to increase productivity and reduce manual effort.
  • Take a leadership role in M&A integration activities related to implementation services, ensuring a seamless transition of acquired entities into existing workflows and processes.
  • Collaborate with stakeholders to define and implement governance structures that support efficient decision-making processes.
  • Provide mentorship and training to team members on process improvement methodologies, ensuring a continuous learning culture within the Implementation Services team.
  • Establish quality control processes and procedures during and after project go-live to ensure consistent delivery of client and business requirements.
  • Learn and become proficient in the CUBS and future collection systems to allow for better understanding of system capabilities and how they map to new client onboarding requirements.
  • Other duties as assigned.

III. KEY REQUIREMENTS

  • High School Diploma or GED required, bachelor’s degree preferred
  • 3-5 years in technical or application support environment
  • Project management training/certification a plus
  • Knowledge of various project management tools and methodologies
  • Ability to work in a fast paced and continuously changing environment within expected guidelines under limited supervision with excellent attention to detail
  • Demonstrated experience with implementations and data transfers
  • Software application knowledge (troubleshooting) and working closely with software developers preferred
  • Collections experience a plus
  • Excellent analytical, problem solving, and follow-up abilities
  • Effective time management and organizational skills

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws