ZipRecruiter

Log In

1

Implementation Representative Jobs in Chicago, IL

Cypress HCM

Implementation Consultant

Chicago, IL · Hybrid

$43 - $48.41/hr

Partner with internal teams to represent the voice of the customer, providing feedback to enhance our solutions and future strategy. * You'll be part of a global Implementation Consultant ...

Engine

Implementation Manager

Chicago, IL · On-site

$105K - $130K/yr

... representing 1.8M+ travelers. We're the retailer and the rails of business travel, the fastest ... As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most ...

Jobtailor

Implementation Manager (Distribution)

Chicago, IL · On-site

$125 - $150/hr

... Representatives (CSRs). * Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation--driving adoption, improving product satisfaction, and ...

Front

Senior Implementation Manager

Chicago, IL · On-site

$155K - $173K/yr

Represent the customer voice and implementation perspective in product and operational decisions. What skills & experience do you need? * 5+ years of experience leading customer-facing SaaS ...

Asana

Senior Implementation Manager

Chicago, IL · On-site

... represent the voice of the customer internally, and partner with the account and R&D teams to ... During an implementation, you can assess a customer's existing workflows and identify where AI ...

TransUnion

Solutions Implementation Advisor

Chicago, IL · On-site

... The Implementation and Client Success team works directly with customers and internal products ... Represent the voice of the customer by providing market feedback that helps refine best practices ...

Augment

Implementation Manager (Distribution)

Chicago, IL · On-site

$125 - $150/hr

... Representatives (CSRs). Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation--driving adoption, improving product satisfaction, and ...

Asana

Senior Implementation Manager

Chicago, IL · On-site

... represent the voice of the customer internally, and partner with the account and R&D teams to ... During an implementation, you can assess a customer's existing workflows and identify where AI ...

Clearsulting

Kyriba Implementation Director

Chicago, IL · On-site

$150 - $200/hr

Represent Clearsulting in the market as a credible and influential leader, building relationships ... TMS implementation experience; CTP is a plus * At least 4 Kyriba certifications (other TMS ...

next page

Showing results 1-20

All JobsImplementation Representative JobsImplementation Representative Jobs in Chicago, IL

Implementation Representative information

See Chicago, IL salary details

$25.2K

$45.6K

$79.3K

How much do implementation representative jobs pay per year?

As of Sep 9, 2026, the average yearly pay for implementation representative in Chicago, IL is $45,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $44,300.00 per year, depending on experience, location, and employer.

What is an implementation representative?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an implementation representative?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What are some common challenges implementation representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

Implementation Representative jobs near you

Eligibility Implementation Representative

Chicago, IL • Remote

Allied Benefit Systems
Insurance Services • 201 - 500 employees
Learn more about Allied Benefit Systemsexternal

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

Allied Benefit Systems rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

112th of 500 rated business services

Job description

POSITION SUMMARY

This Eligibility Implementation Representative is responsible for setup and ongoing maintenance for all eligibility services technology platforms. These technology platforms include the following: eligibility system of record, client web-based eligibility maintenance portal, PBM vendor setup, Flexible Spending Account (FSA) and COBRA administration platforms, mapping program, and ID card program. The Eligibility Implementation Representative determines and maintains coding requirements and executes communication or system updates necessary. They work within the implementation team to ensure all tasks and/or project plans remain on schedule for all new group implementations and client changes. They are responsible for maintaining coding, vendor communication, reporting, project plans and communicating project status internally and externally as assigned.

ESSENTIAL FUNCTIONS

  • Configures/codes new group setup and group changes in all applicable eligibility services technology platforms
  • Communicates changes and set up requirements with applicable vendors and navigates vendor systems as necessary
  • Conducts quality assurance testing on all new group setup and changes among technology platforms
  • Maintains project plans and checklists for new client implementations and existing client changes
  • Processes changes, renewals, and open enrollment, among all technology platforms
  • Provides system enhancement suggestions
  • Works on special projects as assigned
  • Other duties as assigned

EDUCATION

  • High School Diploma or GED or equivalent work experience required

EXPERIENCE AND SKILLS

  • 1-3 years prior benefits administration experience with a strong focus on coding setup and maintenance technology required
    • Client coding and installation
    • QicLink/Cognizant experience preferred
  • Intermediate level experience working with Microsoft Office Suite, basic Access skills preferred
  • Communication Skills - excellent written and verbal

POSITION COMPETENCIES

  • Accountability
  • Communication
  • Customer Service Orientation
  • Functional/Technical Skills
  • Quality Focus
  • Time and Task Management

PHYSICAL DEMANDS

  • This is an office environment requiring extended sitting and computer work.

WORK ENVIRONMENT

  • Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

What Allied Benefit Systems employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply