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Implementation Representative Jobs in Bethlehem, PA

Lincoln Tech

Sales Rep - Admissions

Allentown, PA · On-site

Ability to take and implement coaching * Comfortable with technology and ability to use effectively ... Represent Lincoln Tech at community events, job fairs, and industry gatherings Why You'll Love This ...

ORE Rentals

Outside Sales Representative

Quakertown, PA · On-site

$75K - $150K/yr

Developing and implementing an effective sales strategy to drive sales. * Answering client ... Outside Sales Representative Requirements: * High school diploma or GED. * Bachelor's degree in ...

ORE, Inc.

Outside Sales Representative

Quakertown, PA · On-site

$75K - $150K/yr

Developing and implementing an effective sales strategy to drive sales. * Answering client ... Outside Sales Representative Requirements: * High school diploma or GED. * Bachelor's degree in ...

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All JobsImplementation Representative JobsImplementation Representative Jobs in Bethlehem, PA

Implementation Representative information

See Bethlehem, PA salary details

$24.2K

$43.7K

$76.1K

How much do implementation representative jobs pay per year?

As of Sep 8, 2026, the average yearly pay for implementation representative in Bethlehem, PA is $43,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $42,500.00 per year, depending on experience, location, and employer.

What is an implementation representative?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an implementation representative?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What are some common challenges implementation representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

What cities near Bethlehem, PA are hiring for Implementation Representative jobs?

Cities near Bethlehem, PA with the most Implementation Representative job openings:

Implementation Representative jobs near you
Infographic showing various Implementation Representative job openings in Bethlehem, PA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 63% Physical, 1% Hybrid, and 36% Remote job distribution, with an average salary of $43,692 per year, or $21 per hour.

Software Implementation Engineer II

Center Valley, PA

Olympus Corporation of the Americas
Medical Equipment and Supplies Manufacturing • 10K+ employees
Learn more about Olympus Corporation of the Americasexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Manage software implementations throughout all project phases, coordinating resources and ensuring proper installation.

  • Install hardware and software, conduct training, and provide post-installation support to customers.

  • Collaborate with sales teams, customers' IT and interface engineers to assess needs, provide technical reviews, and develop quotations.

Olympus Corporation Of The Americas rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

137th of 499 rated machine equipment manufacturers

Job description

Working Location: South Carolina, Charleston; Kentucky, Lexington; Kentucky, Louisville; North Carolina, Charlotte; North Carolina, Greensboro; North Carolina, Raleigh; Tennessee, Knoxville; Tennessee, Memphis; Tennessee, Nashville; Virginia, Richmond; Virginia, Virginia Beach 

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose: 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Software Implementation Engineer II will support software sales and ensure customer satisfaction through expert consultation, carefully planned implementation and post sales activities.  Expansion of sales to new and existing customer base will occur through close MSG Sales and Field Service collaboration.  Focused customer needs assessment and expert technical advice will create consultative relationships.  Product implementation will occur through careful project management and installation leadership provided throughout all phases. Is responsible for managing installations following the Olympus approved MIT processes. Interfaces with other project stakeholders (i.e. Sales, Project Mangers, Hospital IT, Hospital Interface Teams, PACS Administrators, Endoscopy Managers, Biomed, etc).

Job Duties
  • Project manage software implementations throughout all phases of the project by bringing all key resources together to properly implement the entire installation. Work closely with customer PACS administrators and HL7 EMR teams to properly interface software products with Hospital systems.
  • Work closely with customers to install hardware and software as directed. Conduct and assist with training to customers on software products. Provide post installation support including user education as required.
  • Work closely with customers, local sales representatives, product engineers, marketing managers, administrative, and other field support personnel to provide the highest level of customer support and satisfaction.
  • Provide technical sales assistance for sales team
    • Help develop and generate sales leads
    • Conduct product demonstrations with key decision-makers
    • Collaborate with sales teams, customers IT and Interface engineers to provide technical reviews to assess equipment needs and to determine system requirements and explain product and service offerings to customers
  • Provide accurate and timely quotations through needs assessments provided through customer interviews and in field site surveys.  A high degree of accuracy is to be maintained through effort to stay current with product and technology changes through consultation with Marketing, Software Development, Sales and Field Service counterparts.
  • Strategize with local sales reps and field service engineers to maximize Olympus business opportunities.
  • Provide technical site surveys to understand customer workflows, physical room layout and logistics to properly plan out software project installations.
  • Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, expense reports and service reports, as required, accurately and in a timely manner.
  • Develop and maintain effective knowledge of competitive products, strategies, and organizations.
  • Develop knowledge of clinical applications and competitive strategies through the use of in-house literature, on the job training, marketing material, and sales brochures.
  • Organized and disciplined to be able to manage projects over an extended period of time, prioritizing actions appropriately considering short-, medium- and long-term goals.
  • Establishes, develops or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
  • Perform other related duties as assigned.
Job Qualifications

Required:

  • Associate degree in Electrical, Electronics, Bio-Medical, Business or Computer Science from an accredited college or university (or equivalent knowledge), required.
  • Minimum of 2 to 4 years experience in field support, software project management, software sales, or related experience required.
  • Proven experience with implementing HL7 and DICOM protocols.
  • Successful completion of Network Administration (NET+) and A+ or similar industry recognized computer/networking certification courses.
  • Proficient in technical related job functions.
  • Proven ability to work under pressure.
  • Demonstrated decision making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.
  • Must be a self-starter requiring minimal supervision.
  • Must be able to work within an operating room environment.
  • Excellent understanding of business policies and practices.
  • Proficient at project managing complex Medical Software and Hardware installations.
  • Excellent communication skills both written and verbal.
  • Valid Driver's License required.
  • Ability to travel (>60%).
  • Ability to work flexible hours as required to meet installation project objectives.

Preferred:

  • Bachelor's Degree is preferred.
  • Experience in medical instrumentation and software installations preferred.
  • Medical software installation or software project management experience preferred.
  • Solid working knowledge of electronics, personal computer hardware and software, and LAN concepts preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

  • Competitive salaries, annual bonus and 401(k)* with company match

  • Comprehensive medical, dental, vision coverage effective on start date

  • 24/7 Employee Assistance Program

  • Free live and on-demand Wellbeing Programs

  • Generous Paid Vacation and Sick Time

  • Paid Parental Leave and Adoption Assistance*

  • 12 Paid Holidays

  • On-Site Child Daycare, Cafe, Fitness Center**

Connected Culture you can embrace:

  • Work-life integrated culture that supports an employee centric mindset

  • Offers onsite, hybrid and field work environments

  • Paid volunteering and charitable donation/match programs

  • Employee Resource Groups

  • Dedicated Training Resources and Learning & Development Programs

  • Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. 

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

 

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations 

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