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Implementation Representative Jobs in Georgia (NOW HIRING)

Gusto, Inc.

Sales Implementation Associate

Atlanta, GA · On-site +1

$23 - $24.50/hr

... Reps who excel here can grow into specialized roles working in Implementations and Solutions ... Engineering. If you're looking for a sales career with a technical backbone, this is where that ...

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Implementation Representative information

What is an implementation representative?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an implementation representative?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What are some common challenges implementation representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

What cities in Georgia are hiring for Implementation Representative jobs?

Cities in Georgia with the most Implementation Representative job openings:

Implementation Representative jobs near you

PEO Implementation Consultant - GA - On Site

Duluth, GA • On-site

Vensure Employer Services
Finance and Insurance • 501 - 1,000 employees
Learn more about Vensure Employer Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.
Essential Duties and Responsibilities
  • Lead the client implementation process for new PEO clients, ensuring a seamless transition to our services.
  • Lead client's full implementation by understanding their requirements and configuring our PEO solutions to meet their needs.
  • Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
  • Provide training and guidance to clients on how to use our PEO system effectively, ensuring a smooth transition and user adoption.
  • Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
  • Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
  • Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
  • Identify opportunities for process improvement and efficiency gains in benefit implementations.
  • Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies, tools, and templates.
  • Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization.
  • Attend Webinar, seminars, and other trainings.
  • Other ad hoc duties or projects as assigned.

Knowledge, Skills, and Abilities
  • Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams
  • Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
  • Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
  • Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
  • Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
  • Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
  • Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
  • Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members.

Required Education & Experience
  • High School/GED or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.
  • At least 3 years of related work experience.
  • Proficiency in HR software and tools, specifically PrismHR.
  • Strong understanding of payroll and HR processes, regulations, and compliance requirements.
  • Proven experience in implementation, payroll, or a related field.
  • Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
  • Knowledge of relevant federal and state regulations pertaining to benefit administration.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Required Licenses And/Or Certifications
Industry certification not required but would be beneficial to the role (i.e. FPC, CPP, PHR, SHRM-CP, PMP, etc.)
Physical, Mental, & Communication Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • Frequently required to sit; occasionally required to stand and walk.
  • Must be able to remain in a stationary position 75-100% of the time and must be able to occasionally move about the building to access copiers, filing cabinets, or grab mail from front desk.
  • Must be able to constantly communicate with team members and employees.
  • Constantly operates a computer and other office productivity equipment such as a keyboard, mouse, printer, scanners, faxes, and copiers.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Requires constant mental comprehension to assess the accuracy, neatness, and thoroughness of the work assigned.
  • Specific vision abilities required include close vision and ability to adjust focus.
  • Moderate concentration/intensity, which includes prolonged mental effort.
  • Noise level in the work environment is usually moderate.
  • May occasionally move objects up to 20lbs. throughout the office.

Environmental Conditions
Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
This position is eligible for the following benefits:
  • Health Insurance: Medical, dental, and vision coverage
  • Retirement Plan: 401(k) with company match
  • Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
  • Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
  • Additional Compensation: [e.g., signing bonus, commission structure if applicable.

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