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See Georgia salary details

$20.7K

$37.3K

$65K

How much do implementation representative jobs pay per year?

As of Jun 8, 2026, the average yearly pay for implementation representative in Georgia is $37,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $36,300.00 per year, depending on experience, location, and employer.

What are Implementation Representatives?

Implementation Representatives are professionals who manage the process of introducing and integrating new products, services, or systems into a client’s environment. They work closely with clients to understand their needs, configure solutions, and ensure a smooth transition from sales to full product usage. Their responsibilities often include training users, troubleshooting issues, and acting as a liaison between the client and the company’s technical teams. Strong communication, project management, and problem-solving skills are essential for this role.

What are some common challenges Implementation Representatives face during client onboarding, and how can they overcome them?

Implementation Representatives often encounter challenges such as managing client expectations, addressing unique technical requirements, and ensuring seamless communication between internal teams and clients. To overcome these, it's important to establish clear timelines, maintain proactive and transparent communication, and leverage project management tools to track progress. Building strong relationships with both clients and cross-functional teams helps ensure issues are identified early and solutions are implemented efficiently.

What are the key skills and qualifications needed to thrive as an Implementation Representative, and why are they important?

To thrive as an Implementation Representative, you need a strong understanding of project management principles, client onboarding processes, and often a bachelor's degree in business or a related field. Familiarity with CRM software, workflow management tools, and sometimes specific certifications like PMP or Six Sigma is highly valued. Excellent communication, problem-solving abilities, and organizational skills help build client trust and ensure smooth project delivery. These skills are crucial for successfully guiding clients through implementation, ensuring satisfaction, and driving long-term success for both the client and company.

What is the difference between Implementation Representative vs Customer Support Specialist?

AspectImplementation RepresentativeCustomer Support Specialist
Required CredentialsTypically requires technical certifications or industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentPrimarily on-site or client-facing, involved in onboarding and setupMostly call centers or online support, focused on troubleshooting
Employer & Industry UsageUsed in tech, software, and service industries during product deploymentCommon across various industries for ongoing customer assistance
Search & Comparison IntentPeople compare roles related to product implementation and deploymentPeople compare roles focused on customer service and issue resolution

The Implementation Representative and Customer Support Specialist roles differ mainly in their focus and responsibilities. Implementation Representatives handle onboarding, technical setup, and deployment of products, often requiring technical certifications. Customer Support Specialists focus on troubleshooting, answering questions, and maintaining customer satisfaction. While both roles involve client interaction, their work environments and skill requirements vary significantly.

What cities in Georgia are hiring for Implementation Representative jobs? Cities in Georgia with the most Implementation Representative job openings:
Implementation Representative jobs near you
Implementation Coordinator

Implementation Coordinator

Scientific Games

Alpharetta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Scientific Games rating

8.2

Company rating: 8.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

4th of 15 rated gambling companies

Job description

Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Position Summary:
The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.
Job Functions:
  • Work alongside the Field Service Team to lead the implementation of lottery retail technology.
  • Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
  • Review and compile pre-implementation documentation to ensure accuracy during installs.
  • Coordinate implementation requirements with appropriate departments.
  • Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
  • Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed.
  • Conduct Train-the-Trainer and product information presentations with internal and external customers.
  • Monitor and evaluate training program's effectiveness and provide recommendations for modifications.
  • Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
  • Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
  • Work with internal teams to ensure the product technology functions as designed.
  • Other functions and responsibilities as assigned.

Position Requirements/Qualifications:
  • Technologically adept in computers, systems, applications and specialty hardware
  • Ability to communicate with all levels of management and customer accounts
  • Ability to quickly grasp new technology and concepts
  • Ability to understand and define complex workflows
  • Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority
  • Ability to travel up to 60% of the time with possible weekend travel
  • Retail convenience industry, marketing, and lottery experience preferred but not required
  • Excellent written, verbal, and presentation skills
  • Excellent communication and leadership skills
  • Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive)

Qualifications
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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