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Implementation Manager Manager Jobs in Seattle, WA

Aurelian

Implementation Manager

Seattle, WA · On-site +1

$80K - $120K/yr

Why Join Us As an Implementation Manager at Aurelian, you'll own customer deployments from end to end. You take over once the contract is signed and see your customers through to fully live. This is ...

Outpost

Implementation Manager

Seattle, WA · Remote

We're seeking an Implementation Manager to own site deployments end-to-end. You'll bring deep expertise in install project management (scheduling and coordinating the installer and technician ...

Rsli

Client Implementation Manager

Seattle, WA · On-site

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rippling

Manager, Implementation (Broker)

Seattle, WA · On-site

$99K - $166K/yr

Develop Implementation Managers through hands-on coaching and mentorship * Support hiring & onboarding of new Implementation Managers * Successfully resolve customer escalations for maximum ...

Outpost

Implementation Director

Seattle, WA · Remote

We're seeking a Director of Implementation to own site deployments end-to-end ... You'll bring deep expertise in install project management (scheduling and coordinating the ...

Prelim

Project Manager, Implementations

Seattle, WA · Remote

$130K - $140K/yr

You'll manage multiple high-stakes deployments simultaneously, coordinate cross-functional teams ... Coordinate cross-functional teams including Implementation Associates, engineers, and Customer ...

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Implementation Manager Manager information

See Seattle, WA salary details

$44.4K

$117.8K

$191.2K

How much do implementation manager manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for implementation manager manager in Seattle, WA is $117,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $137,700.00 per year, depending on experience, location, and employer.

What are some common challenges Implementation Managers face when coordinating cross-departmental projects?

Implementation Managers often encounter challenges related to aligning different departments with varying priorities and communication styles. Ensuring clear, consistent communication and setting realistic timelines are essential to prevent misunderstandings and delays. Additionally, they must proactively manage stakeholder expectations and adapt to shifting project requirements, all while keeping the project on track. Building strong relationships and fostering collaboration across teams are key strategies for overcoming these challenges.

What are the key skills and qualifications needed to thrive as an Implementation Manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, experience in process optimization, and a relevant bachelor's degree, often in business or IT. Familiarity with project management software (such as Jira or Asana), CRM systems, and certifications like PMP or Agile are commonly required. Exceptional communication, leadership, and problem-solving abilities set standout candidates apart in this role. These skills and qualifications are crucial for ensuring seamless project delivery, effective client onboarding, and successful cross-functional collaboration.

What does an Implementation Manager do?

An Implementation Manager oversees the deployment of new systems, products, or services for clients or within an organization. Their main responsibilities include planning project timelines, coordinating between different teams, managing client expectations, and ensuring that the implementation is completed on schedule and within budget. They act as the main point of contact during the implementation process, troubleshooting any issues that arise and ensuring a smooth transition. Excellent communication, project management, and problem-solving skills are essential for this role.

What is the difference between Implementation Manager Manager vs Implementation Manager?

AspectImplementation ManagerImplementation Manager Manager
CertificationsProject Management Professional (PMP), Certified ScrumMaster (CSM)Same as Implementation Manager
Work EnvironmentProject teams, client sites, corporate officesOversees multiple Implementation Managers, strategic planning
Industry UsageIT, software, manufacturing, consultingSame as Implementation Manager, with added leadership responsibilities
Search IntentRoles focused on project execution and client deliveryRoles focused on managing multiple projects and teams

The Implementation Manager is responsible for executing projects, coordinating teams, and ensuring client satisfaction. The Implementation Manager Manager oversees multiple Implementation Managers, focusing on strategic oversight, resource allocation, and leadership. While both roles require similar certifications and industry experience, the Manager role involves higher-level management and broader organizational responsibilities.

What are popular job titles related to Implementation Manager Manager jobs in Seattle, WA? For Implementation Manager Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Implementation Manager Manager jobs in Seattle, WA look for? The top searched job categories for Implementation Manager Manager jobs in Seattle, WA are:
Implementation Manager Manager jobs near you

Implementation Manager

Aurelian

Seattle, WA • On-site, Remote

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

About Aurelian
Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.
AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.
CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.
The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.
Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.
Why Join Us
As an Implementation Manager at Aurelian, you'll own customer deployments from end to end. You take over once the contract is signed and see your customers through to fully live.
This is a hands-on, technical role. You won't just coordinate implementations; you will personally configure and drive end-to-end software implementations, while also training users directly onsite on how to utilize the Aurelian solution to its full extent.
You'll play a critical role in driving change management within customer organizations, helping centers adopt new workflows, navigate operational shifts, and successfully implement systems in real-world, high-stakes environments.
This is not a traditional project management role.
This role is best suited for someone who:
  • Enjoys digging into systems and workflows and making things work in ambiguous areas
  • Is comfortable owning problems and outcomes end-to-end - not just escalating them
  • Can move fluidly between customer conversations and technical execution

This is an individual contributor role and does not include people management.
What You'll Be Doing
  • Own end-to-end implementations from kickoff through go-live
  • Define project plans tailored to each customer's unique needs, resources, and desired outcomes
  • Personally configure and deploy Aurelian's solution and dashboards in customer environments
  • Translate real-world emergency response workflows into system configurations.
  • Resolve issues across APIs, integrations, and data flows
  • Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
  • Ensure milestones and deliverables are met on time and at a high standard of quality
  • Perform risk management and proactively implement corrective actions
  • Drive timelines and stakeholder communication without losing technical depth
  • Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
  • Contribute beyond individual implementations by improving team-wide processes and resources
  • Conduct in-person training sessions and knowledge transfer for client teams
Who We're Looking For:
  • 2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles
  • Strong technical fluency (SaaS platforms, integrations, system behavior)
  • Practical working knowledge of software implementations and technical concepts
  • Experience working directly with customers in technical environments
  • Ability to translate complex workflows into working system configurations
  • High ownership mindset - you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope
  • Comfortable operating in ambiguity and fast-moving environments
  • Serve as a trusted advisor to customers - guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes
  • Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business
  • Analytical mindset and strong problem-solving ability
  • Excellent written, verbal, and interpersonal communication skills
Nice to Haves:
  • Exposure to public safety, operations-heavy, or workflow-driven industries
  • Background in early-stage and/or high-growth startups
  • Experience with GIS, telephony systems, or call-handling tools

This role requires up to 25% travel (2-3 days/week, 2x/month to conduct onsite training at 9-1-1 centers).
To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date!
We encourage you to apply even if you don't meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we'd rather connect with you than miss the opportunity.
Come do the best work of your life and join us in shaping the future of critical technology that truly matters.
For Full-Time roles, Aurelian offers a variety of benefits, including:
  • Comprehensive Medical, Dental, Vision & Life insurance
  • 401(k)
  • Unlimited PTO
  • Company-wide offsites
  • Equipment stipend
  • Relocation assistance
  • Daily delivered lunches (on us)
  • Office in Seattle
  • Start-up Equity

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