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Implementation Associate Jobs in Baltimore, MD (NOW HIRING)

Inovalon, Inc.

Implementation Advocate

Bowie, MD · On-site

The Implementation Advocate is part of a consultative implementation team that partners directly ... Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and ...

Inovalon, Inc.

Implementation Engineer

Bowie, MD · On-site

The Implementation Engineer works at the intersection of technology and customer service ... We endeavor to create a culture of inclusion in which our associates feel empowered to bring their ...

Aprio

Onboarding Accounting Associate

Baltimore, MD · On-site +1

Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for an Onboarding Associate ... Support the design, implementation, and optimization of modern accounting and finance technology ...

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All JobsImplementation Associate JobsImplementation Associate Jobs in Baltimore, MD

Implementation Associate information

See Baltimore, MD salary details

$44.2K

$112.3K

$189.8K

How much do implementation associate jobs pay per year?

As of Aug 5, 2026, the average yearly pay for implementation associate in Baltimore, MD is $112,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $147,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation associate?

To thrive as an Implementation Associate, you need strong project management abilities, analytical thinking, and a bachelor's degree in business, information systems, or a related field. Familiarity with CRM platforms, project management tools like Asana or Jira, and data analysis software is often required. Exceptional communication, problem-solving, and customer service skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring seamless onboarding, successful software deployments, and client satisfaction throughout the implementation process.

What is an implementation associate?

Implementation Associates are professionals who help organizations successfully set up and integrate new software, systems, or processes. They work closely with clients and internal teams to understand requirements, customize solutions, and ensure a smooth transition from old to new systems. Their role often includes managing timelines, training users, troubleshooting issues, and providing ongoing support. Implementation Associates play a key role in ensuring projects are delivered on time and meet client expectations.

What are some common challenges implementation associates face when managing multiple client projects simultaneously?

Implementation Associates often juggle several client projects at once, which can make prioritizing tasks and managing deadlines a challenge. Balancing the unique needs and expectations of different clients while ensuring timely delivery of solutions requires strong organizational and communication skills. Staying adaptable and proactive in addressing unforeseen issues is key, as is collaborating closely with internal teams such as product, engineering, and customer success. Regular check-ins and clear documentation help maintain project momentum and client satisfaction.

What is the difference between Implementation Associate vs Project Coordinator?

AspectImplementation AssociateProject Coordinator
Required CredentialsBachelor's degree, relevant certifications (e.g., PMP, Six Sigma)Bachelor's degree, often certifications in project management
Work EnvironmentClient-facing, technical, consulting or software deployment settingsOffice-based, administrative, and planning environments
Employer & Industry UsageTech, healthcare, consulting firmsCorporate, non-profit, government sectors
Common Search & ComparisonImplementation Associate vs Project Coordinator

The Implementation Associate typically focuses on deploying solutions, coordinating technical tasks, and working closely with clients during project rollouts. In contrast, the Project Coordinator manages project schedules, resources, and communication across teams. While both roles require strong organizational skills and some project management knowledge, Implementation Associates often have a more technical or client-facing focus, whereas Project Coordinators handle broader project logistics and administration.

What are the most commonly searched types of Implementation jobs in Baltimore, MD? The most popular types of Implementation jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Implementation Associate jobs? Cities near Baltimore, MD with the most Implementation Associate job openings:
Implementation Associate jobs near you
Infographic showing various Implementation Associate job openings in Baltimore, MD as of July 2026, with employment types broken down into 57% Full Time, 36% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $112,254 per year, or $54 per hour.

Implementation Advocate

Inovalon, Inc.

Bowie, MD • On-site

Other

Medical, Life, Retirement, PTO

Posted 17 days ago

Job description

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

The Implementation Advocate is part of a consultative implementation team that partners directly with healthcare provider clients to optimize Inovalon products and services based on their unique workflows and business needs. This is an IC-level role suited to someone who is client-facing, solutions-oriented, and brings a working knowledge of revenue cycle management. The team is evolving from transactional service delivery toward a more strategic advisory model, making this an opportunity to grow alongside a team that is expanding its scope and impact.

Duties and Responsibilities:

  • Manage the client onboarding experience from initial intake through go-live, applying a consultative approach to understand provider workflows and configure solutions accordingly;
  • Document client requirements and configure applications to meet provider business processes, with emphasis on revenue cycle management workflows including claims, remits, and eligibility;
  • Set and manage project timelines, milestones, and expectations with customers and internal stakeholders;
  • Troubleshoot issues using an analytical approach and escalate following defined procedures, ensuring timely communication to customers and internal teams;
  • Identify and communicate product feedback and expansion opportunities to the appropriate internal teams;
  • Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
  • Maintain compliance with Inovalon's policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.
  • Job Requirements:
  • Minimum 2 years of experience implementing or supporting software in a high-volume environment;
  • Healthcare IT experience with working knowledge of revenue cycle management (RCM), including claims, remits, and eligibility processes; familiarity with HIPAA transaction code sets and EDI standards (ANSI X12, 835, 837, 270/271);
  • Demonstrated experience with SaaS platforms and the ability to work across multiple operating systems (Windows, Linux);
  • Strong verbal and written communication skills with a customer-first approach;
  • Proficiency in Microsoft Office suite; experience with CRM systems such as Salesforce is a plus;
  • Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously;
  • Familiarity with project management fundamentals;

Preferred Qualifications:

  • Familiarity with clinical environments such as Ambulatory, Post-Acute, or Acute care settings;
  • Experience with patient payment platforms or scheduling and time and attendance software.
  • Bilingual (Spanish) is a plus.

Education:

  • Bachelor's degree in Business or a related field, or an equivalent combination of education and experience.

Physical Demands and Work Environment:

  • Sedentary work (i.e. sitting for long periods of time).
  • Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
  • Subject to inside environmental conditions.
  • Travel for this position will include less than 5% locally, usually for training purposes.

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuablebenefits packagewith a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range
$61,000—$89,000 USD

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit thislink

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