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Impact Automation Jobs in Tennessee (NOW HIRING)

Pomeroy

AI Developer

Knoxville, TN · Remote

Identify high-impact automation and AI use cases aligned to business outcomes (cost reduction, AHT, deflection, CSAT). * Support AI & automation roadmap, including quick wins and mid/long-term ...

Brooksource

UiPath Developer RPA

Nashville, TN · On-site

$45 - $60/hr

You will work closely with stakeholders to deliver high-impact automation solutions and contribute to the evolution of the State's automation landscape. WHAT YOU'LL DO * Design, develop, and ...

Westlake

Sr. Automation Engineer

Bristol, TN

$101K - $132K/yr

... impact solutions. This is an excellent opportunity for an experienced engineer who thrives in a ... What You'll Do * Lead automation projects from concept and design through installation ...

Westlake Corporation

Sr. Automation Engineer

Bristol, TN · On-site

$101K - $132K/yr

... impact solutions. This is an excellent opportunity for an experienced engineer who thrives in a ... What You'll Do * Lead automation projects from concept and design through installation ...

Matthews

Marketing Operations Specialist (TN)

Nashville, TN · On-site

$60K - $100K/yr

Partner with digital marketing specialists to identify high-impact automation opportunities across email, content, reporting, and campaign management * Build and manage AI-assisted content generation ...

Transnetyx

Automation Technician II

Cordova, TN

$25/hr

Automation Technician II Department: Engineering / Operations Location: Headquarters -- Cordova, TN ... impact. If you're looking for meaningful work with a growing technology company where your ...

Transnetyx

Automation Technician II

Cordova, TN · On-site

$25/hr

Automation Technician II Department: Engineering / Operations Location: Headquarters - Cordova, TN ... impact. If you're looking for meaningful work with a growing technology company where your ...

Transnetyx

Automation Technician II

Memphis, TN

$25/hr

Automation Technician II Department: Engineering / Operations Location: Headquarters -- Cordova, TN ... impact. If you're looking for meaningful work with a growing technology company where your ...

FirstBank

Automation Analyst

Lexington, TN · On-site

Identify opportunities for automation based on business impact, feasibility, and ROI * Document current-state processes and recommend optimized future-state workflows Solution Design * Design ...

Transnetyx

Automation Technician II

Cordova, TN · On-site

$25/hr

Automation Technician II Department: Engineering / Operations Location: Headquarters - Cordova, TN ... impact. If you're looking for meaningful work with a growing technology company where your ...

FirstBank

Automation Analyst

Nashville, TN · On-site

Identify opportunities for automation based on business impact, feasibility, and ROI * Document current-state processes and recommend optimized future-state workflows Solution Design * Design ...

FirstBank

Automation Analyst

Lexington, TN

Identify opportunities for automation based on business impact, feasibility, and ROI * Document current-state processes and recommend optimized future-state workflows Solution Design * Design ...

FirstBank

Automation Analyst

Nashville, TN

Identify opportunities for automation based on business impact, feasibility, and ROI * Document current-state processes and recommend optimized future-state workflows Solution Design * Design ...

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Showing results 1-20

All JobsImpact Automation JobsImpact Automation Jobs in Tennessee

Impact Automation information

What is impact automation?

Impact automation refers to the use of technology and automated systems to measure, manage, and maximize the positive social or environmental impact of organizations or projects. This can include automating data collection, impact reporting, stakeholder engagement, and workflow processes to improve efficiency and transparency. By leveraging automation, organizations can more easily track progress toward their goals and make data-driven decisions to enhance their impact.

What are the key skills and qualifications needed to thrive as an Impact Automation Specialist?

To thrive as an Impact Automation Specialist, you need expertise in workflow automation, data analysis, and process optimization, typically supported by a background in computer science, engineering, or related fields. Familiarity with automation platforms (such as Zapier, UiPath, or Power Automate), scripting languages, and relevant certifications is often required. Strong problem-solving abilities, communication skills, and a collaborative mindset help in understanding client needs and delivering effective solutions. These skills ensure the efficient implementation of automation strategies that drive productivity and measurable business impact.

How does an Impact Automation Specialist typically collaborate with cross-functional teams to implement automation solutions?

Impact Automation Specialists frequently work alongside departments such as IT, operations, and analytics to identify automation opportunities and design tailored solutions. Collaboration often involves gathering requirements from stakeholders, mapping existing workflows, and providing technical guidance during the implementation phase. Open communication and regular check-ins are crucial, as the specialist must ensure that automated processes align with organizational goals and address the unique needs of each team. This collaborative approach not only streamlines operations but also promotes long-term adoption and continuous improvement of automation initiatives.

What is the difference between Impact Automation vs Impact Analyst?

AspectImpact AutomationImpact Analyst
CredentialsTypically requires certifications in automation tools, programming, or data analysisRequires degrees in analytics, business, or related fields; certifications in data analysis are common
Work EnvironmentOften involves working with automation software, coding, and system integrationFocuses on data interpretation, reporting, and strategic impact assessment
Industry UsageUsed in industries implementing automation solutions to improve processesCommon in finance, marketing, and consulting for impact measurement

Impact Automation focuses on developing and implementing automated systems to streamline processes, while Impact Analysts analyze data to assess the effects of projects or strategies. Both roles require analytical skills, but Impact Automation emphasizes technical automation skills, whereas Impact Analysts focus on data interpretation and reporting.

What are popular job titles related to Impact Automation jobs in Tennessee?

For Impact Automation jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Impact Automation jobs in Tennessee look for?

The top searched job categories for Impact Automation jobs in Tennessee are:

What cities in Tennessee are hiring for Impact Automation jobs?

Cities in Tennessee with the most Impact Automation job openings:

Impact Automation jobs near you
Infographic showing various Impact Automation job openings in Tennessee as of July 2026, with employment types broken down into 2% Internship, 76% Full Time, 10% Part Time, 7% Temporary, 3% Contract, and 2% Nights. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution.

AI Developer

Pomeroy

Knoxville, TN • Remote

Full-time

Posted 4 days ago

Job description

Role: Professional, AI & Automation
Engagement Type:External Consultant / Contract
Reporting To:Director, Global IT Service Desk & Quality & Performance Management
Location:Flexible / Remote with global collaboration
Role Overview
We are looking for a hands-on AI developer to support the transformation of our Global IT Service Desk through practical, scalable, and measurable AI solutions.
This role will primarily focus on delivering AI-enabled capabilities that improve users experience, increase self-service adoption, reduce manual efforts, and support faster resolution of IT requests and incidents. The ideal candidate will have strong experience designing and developing AI-driven solutions, with exposure to platforms such as ServiceNow, Power Automate, conversational AI, workflow automation, and data-driven service improvement.
Although the role supports Service Desk transformation, the main focus is not traditional service desk operations. The priority is to build and deliver AI and automation solutions that create measurable business value.
Key Responsibilities
Strategy & Assessment
  • Assess current Service Desk processes, workflows, and ticket volumes (incidents, requests, self-service).
  • Identify high-impact automation and AI use cases aligned to business outcomes (cost reduction, AHT, deflection, CSAT).
  • Support AI & automation roadmap, including quick wins and mid/long-term opportunities.
Solution Design & Implementation
  • Design and implement AI solutions using ServiceNow (Flow Designer, Virtual Agent, Integration Hub) and automations using Power Automate.
  • Build and optimize chatbot/conversational AI capabilities to drive self-service and reduce contact volume.
  • Develop automations for common Service Desk tasks (e.g., password resets, access provisioning, incident routing, knowledge surfacing).

Process Optimization
  • Standardization and streamline workflows across global Service Desk operations.
  • Introduce intelligent routing, triage, and knowledge recommendations leveraging AI.
  • Partner with IT teams (Infrastructure, Security, Workplace, Apps) to embed automation into end-to-end processes.
Data & Performance Management
  • Support KPIs and success metrics (deflection rate, automation rate, AHT reduction, resolution time, cost per ticket).
  • Build dashboards and reporting to track automation impact and ROI.
  • Use analytics to continuously refine and expand automation opportunities.
Governance & Enablement
  • Establish automation governance (intake, prioritization, design standards).
  • Create reusable frameworks and best practices for scaling automation globally.
  • Upskill internal teams on AI/automation tools, processes, and adoption.
Key Deliverables
  • AI & Automation opportunity assessment and prioritized backlog.
  • 6-12 month roadmap with measurable targets (e.g., 10-20% ticket reduction).
  • Implemented automations and chatbot use cases (with documented results).
  • KPI dashboard and reporting framework.
  • Governance model and operating playbook.
Qualifications
Required Experience
  • 5+ years in ITSM, Service Desk, IT Operations optimization and AI.
  • Proven experience implementing automation within ServiceNow (or comparable ITSM platforms).
  • Hands-on experience with conversational AI / chatbot tools (e.g. ServiceNow Virtual Agent).
  • Demonstrated success delivering measurable efficiency gains (cost reduction, ticket. deflection, AHT improvement).

Technical Skills
  • ServiceNow (Flow Designer, Virtual Agent, scripting preferred).
  • API integrations and workflow automation.
  • Data analysis and reporting (Power BI, ServiceNow Performance Analytics, or similar).
  • Understanding of AI/ML use cases in IT operations.
Core Competencies
  • Strong stakeholder management across global IT teams
  • Ability to translate business needs into scalable technical solutions
  • Comfortable operating in a complex, cross-functional environment
Success Criteria
  • Deliver baseline assessment and automation roadmap
  • Launch 3-5 high-impact automation use cases (quick wins)
  • Establish KPI tracking and demonstrate early value (e.g., deflection or AHT reduction)
  • Align cross-functional stakeholders on governance and execution model
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