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Ilabs Jobs (NOW HIRING)

Howard University

iLab Operator

Washington, DC · On-site

$40K - $44K/yr

The Service Desk Support Technician will provide Tier 1 support for the Howard University community at our Walk-Up at the Undergraduate Library (UGL) and ILabs at UGL and Stokes Library. The ...

Howard

$40K - $44K/yr

The Service Desk Support Technician will provide Tier 1 support for the Howard University community at our Walk-Up at the Undergraduate Library (UGL) and ILabs at UGL and Stokes Library. The ...

Tamus

Assistant Research Scientist- IMIL

Bryan, TX · On-site

Manage user schedules in ILabs. * Maintain training and usage records for billing purposes and rate studies. * Oversee day-to-day operations and perform day-to-day maintenance and upkeep of the ...

Mako Medical

Phlebotomist (MAKO) Part time

Henderson, NC · On-site

$15.75 - $19.75/hr

Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes. * Provide necessary CIR and PPE Resolution reporting to Director as required and scheduled * Perform ...

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How much do ilabs jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for ilabs in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in an iLabs position?

A typical day in an iLabs role involves conducting experiments, analyzing samples, recording and interpreting results, and maintaining laboratory equipment. Team members often collaborate closely with scientists, research associates, and project managers to design studies and troubleshoot laboratory processes. Attention to protocols and documentation is essential, as is the ability to adapt to evolving research priorities. The role offers hands-on experience with cutting-edge technology and provides opportunities to contribute directly to scientific advancements within the organization.

What is an Ilabs job?

An Ilabs job typically refers to a role within a company or organization that involves research, innovation, or technology development in a laboratory setting. These jobs can include positions in software development, data analysis, cybersecurity, or hardware engineering. Ilabs professionals work on cutting-edge projects, often focusing on experimental and emerging technologies. Responsibilities may vary depending on the specific industry and company.

What are the key skills and qualifications needed to thrive in the Ilabs position, and why are they important?

To excel in an iLabs role, candidates typically need a strong background in laboratory sciences, analytical techniques, and scientific research, often supported by a relevant degree in biology, chemistry, or a related field. Familiarity with laboratory information management systems (LIMS), advanced scientific instrumentation, and data analysis software is commonly required. Strong problem-solving skills, attention to detail, and the ability to communicate findings effectively make candidates stand out. These competencies are critical to ensuring accurate research outcomes, maintaining laboratory safety standards, and contributing to the team's overall success.

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Infographic showing various Ilabs job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
iLab Operator

iLab Operator

Howard University

Washington, DC • On-site

$40K - $44K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Howard University rating

8.1

Company rating: 8.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

137th of 555 rated colleges and universities

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what we offer:
  • Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
  • Work-Life Balance: PTO, paid holidays, flexible work arrangements
  • Financial Wellness: Competitive salary, 403(b) with company match
  • Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
  • Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
JOB PURPOSE:
The Service Desk Support Technician will provide Tier 1 support for the Howard University community at our Walk-Up at the Undergraduate Library (UGL) and ILabs at UGL and Stokes Library. The technician will provide customer-facing support for faculty, staff and student technology issues, manage printers in our iLabs, and utilize the ServiceNow system to create/update/resolve/escalate tickets, meeting service level agreements (SLA's).
SUPERVISORY AUTHORITY:
N/A
NATURE AND SCOPE:
Internal contacts generally include administrators, faculty, students, and staff. External contacts generally include vendors, consultants, visitors, and the public.
PRINCIPAL ACCOUNTABILITIES:
  • Provide support to end users to resolve technical issues and provide courteous and knowledgeable assistance with questions.
  • Respond to requests for end user technical assistance in person, or via phone or chat.
  • Serve as the primary contact for resolving, assigning, and escalating tickets to 2nd tier support as needed.
  • Performs software installation, configuration, maintenance, testing and troubleshooting
  • Manage and maintain iLab Xerox Printers
  • Develop and prepare end-user documentation.
  • Provide Asset Management Support: software licenses and keys, hardware leases, service contracts, asset inventory and labeling.
  • Monitor and document Incidents/Service Requests within ServiceNow, meet SLA's.
  • Position may also require occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance).
  • May frequently position self to maintain computers/pull cords under desks and in server closets.
  • Train users in technical aspects of systems and business processes.
  • Perform other job-related duties as assigned.

CORE COMPETENCIES:
  • Ability to work onsite at the Howard University campus in Washington, DC.
  • Flexibility to work occasional night and weekend shifts.
  • Ability to communicate effectively orally and in writing with a diverse population.
  • Must be detailed oriented and organized.
  • Ability to exercise discretion and ensure a high-level of confidentiality.
  • Ability to provide World-class Customer Service to the Howard University community.
  • Ability to support Windows 10 and 11, macOS, Android, and iOS devices.
  • Experience with user administration with Azure AD is a plus
  • Experience with ServiceNow or similar ITSM system is a plus
  • CompTIA certifications (A+, NET+, Security+) are a plus
  • ITIL V4 or V5 Foundations Certification is a plus

MINIMUM REQUIREMENTS:
Bachelor's degree. One to three years of related work experience or certifications may be substituted in lieu of educational qualifications. Experience with hardware, software, and cloud systems management. Strong critical thinking, problem-solving, and customer service skills. Prior work experience in a fast-paced environment. Must be punctual, dependable, and available to work occasional night or weekend shifts.
Compliance Salary Range Disclosure
Expected Salary Range: $40,000 - $44,000

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