Idd Case Manager Jobs in Oregon (NOW HIRING)

Description

Location: Medford, OR (On-site)

(Supporting all of Jackson County)

About Premier Community Supports

Premier Community Supports, LLC hires Direct Support Professionals (DSPs) who provide high-quality, person-centered care to Individuals with Intellectual and Developmental Disabilities through in-home and community-based services, including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual's needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.

About the Role

The County Manager Assistant provides administrative and operational support to the County Manager and program teams by assisting with daily operations, staff communication, documentation management, and compliance-related activities. This role supports effective service delivery by maintaining organized workflows, accurate records, and positive relationships with individuals served, families, employees, community partners, and regulatory stakeholders. Additional responsibilities may be assigned as needed to support organizational goals.

Program Support & DSP Coordination

• Provide support to assigned Direct Support Professionals (DSPs) by ensuring access to guidance, resources, communication, and agency support.
• Assist the County Manager with staff communication, scheduling coordination, training support, resource needs, and follow-up activities.
• Promote a positive work environment by encouraging teamwork, accountability, and alignment with Premier Community Supports' mission, values, policies, and procedures.

Relationship Management

• Build and maintain professional relationships with individuals served, families, employees, case management entities, community partners, and government agencies.
• Serve as a communication resource by responding to inquiries, coordinating information, and supporting effective collaboration among internal and external partners.

Compliance & Operational Support

• Assist the County Manager with monitoring compliance related to Premier policies, procedures, documentation requirements, and applicable regulations.
• Support problem resolution by identifying concerns, communicating expectations, and assisting with follow-up actions as needed.

Documentation & Record Management

• Assist with preparing, reviewing, auditing, and maintaining documentation to ensure accuracy, completeness, timeliness, and compliance.
• Maintain records and data systems by ensuring information is updated accurately and according to established procedures.

Office Administration & Communication

• Provide front office support, including managing phone calls, emails, correspondence, walk-in inquiries, meetings, and administrative requests.
• Maintain organized workflows, prioritize competing responsibilities, and provide timely support to the County Manager and program teams.
• Attend meetings and complete assigned follow-up activities as needed.

Other Duties

• Perform additional duties, projects, and organizational tasks assigned to support Premier Community Supports' operations and mission.

Requirements

Qualifications & Skills

• Strong organizational, time management, and multitasking skills, with the ability to adapt to changing priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to build positive relationships with staff, Individuals, families, and community partners.
• Ability to work independently and collaboratively while maintaining accuracy, attention to detail, and sound judgment.
• Strong leadership, mentoring, and relationship-building skills with the ability to recruit, coach, and support care teams.
• Experience managing documentation, compliance requirements, and recordkeeping while ensuring timely and accurate records.
• Proficiency with data systems, Microsoft Office, and standard business software.
• Proactive problem-solving skills with the ability to remain calm under pressure and make sound decisions.
• Valid driver's license, proof of insurance, and reliable transportation.

Education & Experience 

• Bachelor's degree or equivalent experience in Human Services or a related field.
• Minimum of two (2) years of experience supporting individuals with Intellectual and Developmental Disabilities (IDD); four (4) or more years preferred.
• Experience in administrative support, care coordination, or office management.
• Familiarity with regulatory compliance, documentation standards, and human services environments.

What We Offer

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Pay Period: 1st and 16th of the month
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

Why Join Us

• Impactful role in a mission-driven environment that supports individuals and families.
• Opportunity to shape onboarding, compliance, and operations your work really makes a difference.
• Supportive team culture where your ideas and initiative are valued.
• Growth potential as you collaborate across functions and build relationships across the community.
• Feel valued every day knowing you're helping individuals live their best lives
• Join a team that cares about each other and supports growth and wellbeing
• Be part of a home-like setting not just "a job" but a community

Empower Lives. Build Futures. Join Our Team!