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Hydro Quebec Customer Service Jobs (NOW HIRING)

Norsk Hydro

Customer Service Representative

Cressona, PA · On-site

$16 - $21.75/hr

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production ... The Customer Service Representative will play a crucial role in delivering outstanding support to ...

New

Bevcorp

Hydro Field Service Technician

OR

The Field Service Technician will act as an interface between the customer, American Hydro, and subcontractors. The FST will be responsible for managing site operations, including disassembly, re ...

Enprotech Corp

Hydro Field Service Technician

OR · On-site +1

The Field Service Technician will act as an interface between the customer, American Hydro, and subcontractors. The FST will be responsible for managing site operations, including disassembly, re ...

PacifiCorp

Hydro Wireman

Ariel, WA · On-site

$66.90/hr

... of customer service excellence, environmental sustainability, inclusion & belonging. General ... One-year hydro experience required. * Successful candidates are required to reside in company ...

Badger Daylighting

Industrial Hydro Blast Operator

Sandy, UT · On-site

$14.75 - $19/hr

Are you enthusiastic about safe operation of hydro-blasting equipment? Join the Badger team as an ... Customer Service Focused and comfortable with customer interaction * Enthusiasm for being part of a ...

Badger Daylighting

Industrial Hydro Blast Operator

Sandy, UT

$14.75 - $19/hr

Are you enthusiastic about safe operation of hydro-blasting equipment? Join the Badger team as an ... Customer Service Focused and comfortable with customer interaction * Enthusiasm for being part of a ...

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Hydro Quebec Customer Service information

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How much do hydro quebec customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for hydro quebec customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hydro Quebec Customer Service representatives, and how can they be addressed?

Hydro Quebec Customer Service representatives often handle high call volumes and must assist customers with billing inquiries, service interruptions, and account management. A common challenge is managing difficult conversations, especially during power outages or billing disputes. Successful representatives use active listening, empathy, and clear communication to resolve issues efficiently. Ongoing training and support from team leaders help staff stay updated on procedures and maintain a positive work environment.

What is the difference between Hydro Quebec Customer Service vs Hydro Quebec Meter Reader?

AspectHydro Quebec Customer ServiceHydro Quebec Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; training on meter reading
Work EnvironmentOffice-based, customer interactionFieldwork, outdoor environment
Employer & Industry UsageCustomer support within utility industryField role within utility industry

Hydro Quebec Customer Service representatives primarily handle customer inquiries and support via phone or in person, working mainly in office settings. In contrast, Hydro Quebec Meter Readers work outdoors, physically reading meters at customer sites. Both roles require similar educational backgrounds but differ in work environment and daily tasks, serving different functions within Hydro Quebec's operations.

What does a Hydro Quebec Customer Service representative do?

A Hydro Quebec Customer Service representative assists customers with inquiries related to electricity accounts, billing, service interruptions, and new service requests. They provide information about energy-saving programs, manage payment arrangements, and help resolve issues or complaints. These representatives communicate with customers via phone, email, or online chat to ensure a positive customer experience and accurate resolution of concerns.

What are the key skills and qualifications needed to thrive as a Hydro Quebec Customer Service Representative, and why are they important?

To thrive as a Hydro Quebec Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and knowledge of Hydro Quebec's services are typically required. Patience, active listening, and the ability to remain calm under pressure are vital soft skills for delivering excellent service. These skills ensure efficient resolution of customer inquiries, promote positive client experiences, and uphold the company's reputation.
Infographic showing various Hydro Quebec Customer Service job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Norsk Hydro

Cressona, PA • On-site

$16 - $21.75/hr

Other

Medical, Dental, Life, Retirement

Posted yesterday

Job description

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you
  • Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave
Job Summary:

The Customer Service Representative will play a crucial role in delivering outstanding support to our customers. This position involves actively addressing inquiries, effectively resolving issues, and fostering a positive customer experience at every interaction.

What you will be doing
  • Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
  • Manage customer accounts and handle communications via phone and email.
  • Adapt and provide support for additional accounts as needed.
  • Prepare quotations and follow up with customers.
  • Enter purchase order requisitions.
  • Report and resolve customer complaints.
  • Maintain organized files.
  • Collaborate effectively in a team environment.
What will make you successful?

Required Education/Experience:

  • High School diploma or GED required.
  • Minimum of 2-3 years of customer service experience required.
  • Less than 10% travel.

 

Preferred Skills/Qualifications: 

  • Experience in extrusion or manufacturing customer service is desirable.
  • Familiarity with Oracle P.O. management is considered an asset.
  • Exposure to inventory and planning processes.
  • Strong computer skills, including proficiency in Microsoft Office and Excel.
  • Working knowledge of AS400 is an asset.
  • Excellent customer service and communication skills, both verbal and written.
  • Proficient in handling customer interactions via telephone and email.
  • Highly organized, self-starter, and detail-oriented.
  • Adaptable to change and able to thrive in a dynamic environment.
  • Strong math skills.
Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com

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